Discussions

Can the return portal be embedded on a website page? I only need the form. Will the return portal work for orders NOT shipped with Shipstation? Example if i canceled and fulfilled some other way. If the order has more than 1 item or multiples of 1 item and was shipped with multiple packages, will Shipstation provide more than 1 return label? Will the return label use the same specs as the order label? example carrier and weight and dims. 

I usually only come here to complain, so I wanted to take a moment to say thanks for waiving the Amazon Buy Shipping fee during Christmas! I know that will hit your bottom line, so it is much appreciated.

We connected our walmart and overstock stores to Shipstation. We manually marked them as shipped but the shipping information was not syncing to walmart and overstock.

I want to modify the Source value of orders from specific stores. I want it to be the same value as the Store name. Does anyone know how to do it? 

Hello, I think an important feature to request is to be able to print the barcode that Shipstation generates for each order on a sticker by itself or allowing the creation of custom documents based on shipstation HTML suggestions or just allowing barcode printing. Basically I'm trying to implement barcode scanning through shipstation in my fulfillment area. The work flow as follows:1. create packing slips 2. collect the order in a bin3. push it to the packing station4. the order get scanned and verified on a station and a shipping preset (box size) will be scanned to apply it.5. next step will be closing the box and taping it ( here where I got stuck)Normally we put the packing slip inside the order for the customer and since we are closing and taping the box we won't be able to tell which order is it. So I think on the same station adding a step which is printing the order barcode on a small sticker like 2 x 1 or 4 x 1 and sticking it to the box makes it easier for the

Because not all the selling channels have a "Ship By Date", is there any way to set an automation rule based on order import time? Let's say " if orders imports before 1 pm put the tag "Ship Today" ", or put the order on hold until tomorrow.that would be a great option for warehouse workers to prioritize orders based on cut-off time.Currently, what can we use is "if the SHIP BY DATE is TODAY" put Ship Today Tag on Order. That way warehouse workers prioritize their order picking and shipping.

Please show Shopify inventory on ShipStation's 'Products' page.

Does anyone else notice automation rules not always applying? I use them to apply third party shipping accounts to my shipments but it's not 100% reliable.

I had a customer place a large order he intended to ship to 5 different recipients. The split ship feature allows me to split that order into 5, however, I cannot edit 5 different addresses. Only 1 address for 5 shipments. A feature allowing me to split a large order up into 5 different recipients with 5 different addresses would be helpful. Tyler

We've had couple of 2nd day air shipments not make it even after 5 days (3 were business days in between)Shipped on Thursday morning at the store and delivered Tuesday evening. (CA to FL)We shipped another UPS Ground shipment the same day to same vendor and that also arrived at the same time.Is there no way to claim for the delay. If we see the tracking it literally looks like UPS sat on the package for 3 days after it flew into the local depot in FL.The Shipstation claim form has no option for 2nd Day Air. What is the recourse for such delays ?   

Is anyone else having the issue of their items not syncing correctly to shipstation when that item has a variant? Example someone purchases 2 shirts and they are different sizes and color (Black 2T and a 5T charcoal) but are on the same listing and then it shows in shipstation that it's just 2 of the black shirts in size 2T? This is so frustrating and has made my workflow 10 times longer because I have to go back and verify on etsy side what they actually ordered. 

Please add the ability to download product SKU barcodes. This would give us the option to place SKUs on the products themselves and scan those rather than the packing slip. If a packer grabs the wrong item and scans it in on the packing slip, scanning is not necessarily going to reduce the error rate. Having the SKU affixed to the product will give the packer an error to double-check if they grab the wrong item.

I have seen a couple of discussions on this but none of them have fixed my issue.  I'm trying to put a QR code in the footer of my packing slip.  The URL comes from shopify->settings->files.  I copy the link where the file is.  I place that link into the code section below [Shopify CDN URL].  When I preview the packing slip or do a print preview, I get a box frame the size of height and width specified that is blank.   Everything I read was straight forward so I'm not seeing what the issue is. Is shopify CDN accessible from shipstation?  Also, if I put a non-existent path for the URL I get the same thing so debugging this has been interesting.   Any help would be appreciated.   Here is the bottom code from the order footer section of the packing slip. <p align="center" style="font-size:11px">[Packing Slip Message] </p><p align="center"><img src="[Shopify CDN URL]" height="373px" width=

I've orders split into multi-package whenever applicable. But I'm unable to import the order data as is. Is there a way to get it done or would there be new feature in ShipStation to do so.?

There must have been a breaking change to the web app. Our crew using iPads can no longer see/accerss the top menu bar and therefore cannot get into the Scan to Verify mode. The iPads range from running iOS 15 to 16 so it is not any recent update on the iPad that broke things. Anyone else seeing this?

Hello there, I'm trying to integrate shipstation REST API in my product that is based on express.js and react.js. Whenever I try to hit the register account API call (https://www.shipstation.com/docs/api/accounts/create/) I'm getting some server-side errors. Any leads or help would be appreciated. Live Example - https://codesandbox.io/s/node-playground-forked-6o1sjj?file=/src/index.jsError logs - https://jsoneditoronline.org/#left=cloud.4444c3439a8349c5b18123e7dd60f099 

Anyone else having trouble getting shipstation to load right now after login? I've done everything suggested and still no results. 

Anyone else experiencing Walmart integration issues? Our store, which had been working flawlessly for a long time is now suddenly nonfunctional. Shipstation reports an error: An error occurred attempting to update orders: There is an error in XML document (678, 3). In discussion with chat/support, Shipstation is 'aware of the issue' and 'working on it', but it's been over a week and no progress. Any ideas on work arounds or other solutions? I've already created new credentials on Walmart as well as creating a new Walmart store in our SS account.

Hi Everyone, The newly released "split feature" is convenient but it has a bug。 When this bug happens:1. We have an order which contains 2 items. We split this order into 2 shipments, each containing 1 item.2. Then we combine these 2 shipments back into one order3. This is what I got after combining 2 shipments   In previous versions, shipstation will automatically cancel shipment 2 of 2(empty shipment). But after the new "split order" feature. We need to manually "delete shipment" every time, which is really unnecessary. Can anyone please help?

Shipstation support said unfortunately we are not able to process a multi piece shipment return.  This would be a great feature.  Does anyone know a workaround for this?

Today, Shipstation Connect started to refuse legitimate logins. After reinstalling on the advice of Support, it did accept the login, but failed to work. If you are having the same problem, the solution is to refuse to accept the helper that it is trying to install. That updates it to 4.2.0 which appears to be completely broken on an M1 Monterey installation.  Support did not seem to know about this. It was a workaround I found myself.

I am trying to find out the best options for a barcode scanner that will interface nicely with Shipstation. I would prefer one to be cordless since a 7ft cord going thru a warehouse is not happening. Want something that will interface with either a laptop or ipad - also needs to be ergonomically correct and somewhat lightweight for the user.  What has worked best for those users in a warehouse?Thank you!! 

While using the new split interface a new shipment was made, however the product being split was also left in the original shipment as well as being placed into a new shipment. This duplicated that product and would have had us fulfilling double the quantity for this order. 

Original post from user Joel Abramowitz   anyone know how/if i can replace the sku on a packing slip to show the "Alias sku" ?  

I am not being offered cubic pricing when creating a label. Sizing is 6"x3"x4" - which according to stamps.com would be almost $2 cheaper than priority.. Am I supposed to do anything extra to be offered this? We use pirateship and it comes up... but not with SS... and I dont want to use two services 🙂 TYIA!