Discussions

Hi I am on a trial with ShipStation I have resolved most of my questions with support, but I have the following two questions which I can not seem to find a solution.  1.  I edit an Order in Shopify (for example a customer ordered a Size XS, instead of S, so I edit order by adding the S and removing the XS).  I then save the update in Shopify and Refresh shipstation.  Issue is now it is showing both products, thus QTY, cost and weight all now double and postage gone up.  Why does Shipstation not refresh the data, or is this not a functionality?  Thank you 2. Login from Shopify, I get prompted to link shop but each time I do this it duplicates my Shopify Shop and double my orders.  Am I correct to say you should never login through Shopify but only from the App Shipstation itself?Any feedback from anyone appreciated! Thanks 3.  Some pages show USD, but we are in the UK.  I trust no customer can see this?  This is common wi

Hello, Is there a document which outlines what actions on/changes to an order change the "modifyDate" field of an order? Just from testing things, it seems that Assigning/Unassigning a user to an order does not update this field, which i wish it would, but i can work around it. However, a list of actions that update modifyDate would be helpful when trying to maintain a remote copy of orders. Thank you!

Hello! I am trying to print two packing slips per page using a custom packing slip. I go to print out all of the orders for the day. When I select "Use Store's Default Template" it allows two per page, but any other template it won't allow me to print two per page. My custom packing slips won't let me, nor does the Default 8.5 x 11" packing slip. Please help

Etsy Orders are Not Showing Color & Size Variant when order imports in to ship stationThere is Just a SKU number now.This is creating a slow down in production, because we now have to check every order for color and size back on Etsy and then come back to shipstation again before printing each label. Why the change? or why the new error?

So I've taken this up with shipstation (who has not updated my ticket in almost 2 weeks... Amazing service).. But our eBay store and eBay only will not load shipping prices, it shows everything at $0.00. Strangely enough it shows the total with shipping added (for example if something was $5 and shipping was $3, it would show Item price as $5, shipping as $0 and total order as $8...) but on every other display it is $0... we use this as an identifier for specialized shipping means which is an issue... Has anyone else had this issue or know how it can be remedied? We have already tried re-connecting and even disabled the store and added a new eBay store, both have the same issue.  

Been a customer for 5+ years and the system is broken.  Originally was going to send a message to support regarding a label generation error received (deposited balance $$ and no labels generated due to some technical error, great). Seems like I can't even get basic support help. At the rate that I'm paying, I'm actually extremely upset for the first time in years. Absolutely unbelievable. 

Does Seko White Glove offer assembly? It looks like Seko offers it: https://www.sekologistics.com/us/white-glove/But I am unsure if Shipstation offer it.

The last several months using SS have been abysmal.  The new platform sucks and is way less productive than the previous 6 years!I do not get the bot, I do not get the chat option.  How am I supposed to resolve issues or is this a way to get people bump their level to one that includes phone support?!This is maddening.

We sell both wholesale and retail customers. We need to send emails to our retail customers, but not to our wholesale customers, since most of the email contacts are a central corporate email. We do not want to send them a tracking notification. An automation result of not emailing tracking number would benefit us greatly, as there is no way to consistently filter our emails at this time.   

As much as we want to ship everything via ship station we have some stuff which just will never go through for various reasons, Collection, Other couriers. pallets. However our stock/shipping software will only mark something complete after we have dispatched via ship station, we literally only have the carrier option on the system. So although an other has been shipped its still sat in picked awaiting dispatch. Literally a Blank carrier or even a collected or shipped by other carrier button so the orders can finalise in the systems normal dispatch flow rather than having to mark every one manually. One step further would be other courier then it asks for a tracking number to add to the system and you just Scan it in.  We can't be the only business with this issue!

I have an order that I split into two shipments because an item was out of stock.  I sent the first shipment a couple months ago.  I just heard from the customer that they are moving and need to update their address for the remaining shipment.  When I changed the address on the order I was warned that a label had previously been printed using the original address and should be voided.  That's not correct!

Hi,Could you please advise how to get external shipments using API? I have read on the documentation that shipments created through UI will not be returned. But perhaps there is any way to get external shipments? Thanks in advance

We have held off upgrading, hoping that this oversight will be corrected.  We have to place orders on hold in large numbers frequently and need the ability to change hold dates in batch also.  This functionality was removed with this latest version and, unfortunately, is a dealbreaker.  Why can Hold Date not be selected, and that option not be presented to us under "bulk update" or "other actions."  Also, changing the hold date on a single order requires removing the hold date to only add it back with the new date.  This places the order in the active queue and is not even remotely efficient.  Going into dozens of orders one at a time to remove the hold and add back in will add more time than we can afford to manage an active queue and will mean we need to look elsewhere.  Please consider this change for your future and existing customers as it is a total miss. 

Does ShipStation send tracking information back to the WooCommerce website and assign it to the correct order automatically? Is there a way to nicely display the tracking information in the WooCommerce customer account dashboard via a map, or display the expected delivery date? I am aware of branded tracking pages, but those are not going to work for our store. What has everyone else done to get tracking information to their customers apart from emails...?

I have a client that wants to offer a thank you shopping page on their wordpress site. All items are free and their customers are shopping for a thank you gift then entering their shipping address. Any ideas on how I can connect such a page to shipstation? The page is not yet built and am open to suggestions what platform to use. Thanks in advance,

Hi, I'm new to ShipStation and I'm trying to print the return policy in the packing slip footer with a border box. I tried with the following code and no border box appears. <p  style="border-style: solid; border-width: 0.5px"> Return Policy </p>I don't know why it isn't working. Could someone point me in the right direction?

Hello all, since earlier this morning I have not been able to updated any Amazon orders. At first, when I hit the refresh button, I was receiving this error: An error occurred attempting to update orders: 429, but  since have began to receive this error: An error occurred attempting to update orders: Unauthorized. I have reached out to support, but they are unable to assist me, simply stating that they are aware of this issue and are trying to have it addressed, but are unable to give me any details on how long this would take. Are any of you all having this same issue and if you, how have you gotten it addressed. Please let me know if you all have any pointers or tips and I look forward to hearing from you all!

Come on.. everytime i click on an order, and then go back I get the pop up again.. fix it man

We have had an increasing number of UPS international shipments get hung up because, despite including the required three copies of the commercial invoice in an envelope on the package, it gets flagged for manual processing and they email/call saying there was no invoice information. It was all on the package, but we can't fix UPS processing. The natural answer would be to do it electronically, but it would seem that currently there is no way to have ShipStation send shipment information to UPS electronically for international shipments.  I spoke with support and they say this isn't even on the roadmap, much less does it have an ETA. The strange thing is, this seems to be yet another feature that used to exist but does not any longer:  (?)https://www.shipstation.com/blog/ups-paperless-invoices/ I looked at using webhooks/API to possibly set up a separate process to handle this, but the features are insufficient. There is no way to access the commercial invoice

Hello. I'm a new user of ShipStation and I get the following error message when trying to print a shipping label."There was a problem with the request in its current state. (400, b78e6437-d117-4a47-9354-98830dd00f28)"I don't know what that means and what I'm doing wrong or is missing in the configuration. Please give me some help.Thanks in advance, Stefan PS: As additional information, I have a German DHL business account which is successfully linked to ShipStation.

We  use shipstation/UPS to ship orders to USA, and we found 6 large parcels were returned by UPS, because of no invoices. (we shipped over 100 parcels to USA, only a few returned to us.)We did not get any notice from shipstation when we printed the shipping labels. I talked to shipstation customer service just now and they told me they did not send invoices automatically and they are working on this. It is a big bug of the Shipstation app.Is there any way we can get the shipping fee back from Shipstation?

I received a Paypal payment for an item I sold, and I bought a USPS First Class label through Shipstation. The First Class shipping label doesn't have a barcode and I was unable to have it scanned at the post office. I am also unable to void the shipping label,because when I click on void, nothing happens, and the label doesn't show as voided. So as of now, I have been charged for a USPS First class shipping label that came with no barcode, so it can't be scanned at my local post office, and I can't seem to get a refund for the shipping label. Am I going to be charged for a USPS First Class shipping label that didn't come with a barcode? I would like to have this resolved somehow. Can someone assist me?

When I click the " help" button from the dashboard screen it just routes back to the dashboard after showing an error. {"Errors":[{"Message":"Unable to sign into zendesk with an unverified email","ErrorContext":null,"Code":"Unknown","Level":"Error"}],"statusResponse":null}How do we fix this? 

When we ship orders our marketplace is only getting notified about 50% of the time..  How do we fix this?  

I don't know if anyone else has noticed this. If you ship a combined Amazon order, Shipstation no longer is able to notify the marketplace. I'm told by Customer Service that this feature is no longer supported. This worked for years, and just stopped working yesterday. No communication from SS about this no longer being offered, even though it still works for other marketplaces (eBay, Etsy, Walmart, etc.). However, the SS batch process that runs to let you know which orders they suggest you combine is still running and includes Amazon orders. Even worse, under the Shipping tab, these orders are being marked as if the marketplace has been SUCCESSFULLY notified when in fact it hasn't. The only work-around is to go into Amazon Seller Central and, after you figure out which orders are impacted (not as easy as you'd think), you have to manually update each one. This is just one more thing in this system that has broken over time and will probably not be fixed. I have cases that are over a y