Discussions

I run a laboratory that I need to send clients labels to send product to our business. How do I create labels to send to my clients if they don't have shipstation.  

I want to delete default USPS service. It makes me 2 USPS shipping methods if I integrate my own to shipping carrier.

can not split orders anymore It stopped working

 I cannot create a return label. When I click on the return item checkbox the entire webpage goes blank and I have to back out and reload. I Need to create a return mailer!

Hi,         Services and Packages API calls are throwing null pointer exception with status 500.

start yesterday, there error message, shows 'remoted server error 404"unable to pull order from ETSY,when i try to del the store and re add it, and i try put username in there and find store, it still show the same message error 404,

We just linked to be able to use Amazon Buy Shipping........printing via new version of SS Connect, and all of our other labels (UPS and USPS) print OK.......but as soon as I go to print an Amazon Buy label, it comes out 2x the printable area...   I tried to open a support ticket, they told me to use the FAQ.   Any thoughts?

Hi, it look like the item list in the packing slip is automatically sorted by item quantity, and not by the order we enter them in order entry.  We need to have them exactly as the PO we receive.  Is there a way to go about this? Also, line item numbers would be great. Thank you

It would be great if we had an "Export" option under the Customers tab to be able to download a CSV of my customers information. Additionally, adding an "Order Count" column to the Customers tab would be helpful to use for sorting customer records by highest to lowest order count.The Customer Raw Data Export doesn't contain all the data I'm needing and having to set a specific time frame isn't always what I'm needing.

i try different computers,the End of day, just runing for like 30 mins,....this is major problem..   ------------- ok after a hour trying, finnlaly get it out.

Why doesn't shipstation have a contact phone number?    I get it, during the pandemic it was difficult.  Now everyone has adapted to remote service.   Forums are for non-urgent discussions.  Forums are not for customer service troubleshooting.    I ship out dozens of items a day and theres always some little quirk that i have to work around spending a lot of time.   I wish i could call someone and resolve it then and there and avoid this forum stuff.    If someone has a critical issue and has to ship packages to customers same day, and cannot,  it can be very frustrating!

I switched from Unishippers where I was used to an itemized invoice. I could see when I paid for a label and when UPS added a surcharge I could see that too. With Shipstation you have no way of telling what you are paying for the actual label in the end. If it doesnt get remedied Im definitly switching back to UnishippersThank you for considering

There is no Automation Rule or Bulk Edit option for selecting "Service Default" in Configure Shipment for FedEx. It is simply missing from the dropdown menu. We have to manually edit every package in Configure Shipment for this or we get charged a decent surcharge. Spoke with Lance on chat and he mentioned this was a feature in the Legacy.  Thanks,Todd

In the debacle that is the Amazon integration, I woke up to an email from Amazon letting me know I had orders that hadn't shipped. Sure enough, there are over 20 orders from last Friday that never synced from Amazon into ShipStation. Keep in mind, I've shipped hundreds of orders since then that all came in fine, so I never even stopped to think that the integration was broken.Sure, part of this blame is on me for not actually checking Seller Central to look at my order listed, but I rely on ShipStation. We live and die by ShipStation. And, if you're like us, I implore you to go check and make sure you don't have orders that didn't sync over.It's absolutely infuriating the message this whole Amazon integration is and has been over the past few weeks. There have been so many issues I can't even count.ShipStation leaderships, if you're reading this, and you really should be....learn a lesson here. Your QA sucks, your communication sucks, and you need better plans for rolling out func

The Client uses Shopify and this is what the packing slip currently looks like:Packing Slip  Its separated with pipes and currently have no idea how to separate them. Is there a process on Shopify that I can manipulate to send ShipStation only the parts of the string that I need? So for example the SKU should looks something like "1-44924". Thank you.

Good evening - Hoping that a more publish shaming of ShipStation might get someone to actually consider picking up a telephone and calling a customer.. wait, who am I kidding, these SaaS companies like ShipStation think that they are too busy to talk to customers, but I digress.  I tried to integrate my ShipStation into QuickBooks OVER A YEAR AGO and while it says its connected, it always fails, 100% of the time. No matter what I do. I have emailed support@ and they told me they are looking into it, then they go radio silent for months on end and then out of the blue today I got an email saying "our developers released a fix so you should be good". Of course I immediately tried it and found that it is not good.  I wouldn't be so frustrated except that I have asked no less than 10 times for someone to just give me the damn logs of the session so that I can figure out what is happening between ShipStation and Quickbooks, yet I just get crickets.  So as

so I tested the new version of SS and now I want to go back to old version. How do I do that? I can't find a "switch back" option.

Hello,is inventory details of products available  in ShipStation API modules?IWhere do I get those details in API.

Update:Solved. Need to add phone number in the "ship from location" box.--------------------------------------------------------------------------------------------------------------------------------------------------------Hi guys, I am going to create and printe the label as a test. I chose Fedex 2Day, One Rate Small Box, typed in package size and weight, and clicked Create & Print Label. But it shows error:"Unable to create FedEx shipment. LabelSpecification PrintedLabelOrigin contact - phoneNumber is required".  But customer's phone number is there in the shipping address and I do have my phone number in FedEx account's My Profile. Idk what phoneNumber the error is talking about.Also, I searched this error sentence and didn't find any posts about it.

Is there a limit on how many presets that I can use as barcodes? We have quite a few box sizes that we would like to have all on as a barcode. I have ran out of hotkeys to assign the package presets to. Heres the funny part. I have one preset that was never assigned a hotkey and it has been working as a barcode. Yet I cannot seem to do it again, NEV2

@Manager-Erin  So here we are... yet another V3 blunder... I shipped an order to Brooklyn, NY via USPS Priority on June 30.   The tracking now indicates that the package was delivered on May 16, to an address in Virginia.   How is this even possible? I have a photograph of the shipping label on the package, the destination address IS correct, but the tracking number is apparently for someone else's package.      If this package is lost this will be the absolute last straw.   If tracking hasn't corrected itself by Tuesday I will give ShipStation ONE FINAL CHANCE to switch my account back to V2, if there is any resistance or hesitation I will immediately cancel my account, switch to Shopify, and get onboard with the class action lawsuit that is being assembled.   This is unacceptable, period.   

Only mail classes Priority Mail and Express Mail are allowed for this account.can someone help me with this error message?

Amazon is not accepting USPS tracking numbers from orders combined on ShipStation. After creating labels, I'm finding the separate orders still marked as "unshipped" on Amazon. On Amazon I get the message that "Same tracking ID entered for multiple orders, please provide a valid tracking ID." In reality neither of the orders that were combined show tracking numbers and both are marked as "unshipped." Anyone else experiencing this?

 Was told this was fixed by support.   Well guess what, it's as bad as ever.

Hi there, i would like to know if  we have in ship-station  shipping shopping, meaningwhen i have 1 LB box shipping from FL>CA i would like to see best shipping option, as we have accounts with all major shipping Carriers  sometime UPS is MUCH cheeper then  USPS,and sometime Fedex do better then UPSso if all of the inventory have size and weights  instead to check with each of the carriers and find out what is the price for  this exact box, i would like to see a list of All  carriers (available) with the pricing for  this box  something look like this  i think it will be blessed to add this feature to Ship-station and will benefits All users We already have this Kind of list but it is just calculator,(so it is not actually helping) Will look forward for the supporter in this idea and  maybe We Will have something like this in the future BTW we are talking about 150-300 order