Discussions

Hi, How to send notification from the website when order delivery is shipped?Customer got the notification from the Shipstation but website not send any notification email to customer. I want to send notification through website after order delivery shipped. Thank You 

Hello. Today found the really inconvenient thing after the update.So now when you click on order in shipstation it doesn't display the full title (full name of the sold item). In order to see it you must hover the mouse over the name and wait a little bit. We identify the item by that name, we are not using SKUs or other identifiers, so for us it is extremely inconvenient and takes longer to work with order. We need to open order and hover the mouse over the title several times per order. Please remove this new thing, cause it is inconvenient for lots of sellers. The title used to be visible all the time before the last update. Thanks

Hi, checking out ShipStation. We have a custom store and we group the items of an order into packages, add box weight etc. Because we have items that must be shipped together (long rods of steel, or some very large items ship as their own package) we know how to package the items. Is there a way to import these packages of order items into ShipStation so they're kept in these same packages? We're using the custom store api to import our orders. thanks for any help on packaging.

I know I'm asking too much here, but is there an area that lists all known issues of V3 and the current status of the issues? PLEASE HAVE MORE TRANSPARENCY - we're all flying blind here.

I am not able to get all the rates to show in my store. ShipStation is showing the lowest rate for the shipment only. I can not figure out how to fix this and so far after weeks the S.S. support can not figure this out. I need UPS and USPS because some people have a P.O. box and UPS will not deliver to P.O. box and the SS software is not smart enough to figure this out. Also, some people want 2 day select or maybe overnight, these rates need to be an option for customers.

We just updated to the new version of shipstation this month. My staff was complaining and i though it was just because they do not like change. With some of the staff on vacation i was able to use to the new version my self. The new version of ship station is terrible. I have been using ship station for many years and i have had no problems up to now. It had me wondering if you guys even tested it out before releasing it. I'm left scratching my head on how bad this is. 1)The page as a whole is very slow to respond. When you try to make a postage selection the boxes do not respond well. I often have to select a postage provider or box type two or three times. Terrible, terrible, terrible2) Check boxes next to orders are very slow to respond. They do not work correctly and its not my internet connection. I checked the box next to the order and sometimes i have to do it twice. If i do check the box successfully it refreshes the page. Terrible, terrible, terrible 3) Ba

When I heard there was going to be a new version released, I cringed a bit, but figured I'd give it the benefit of the doubt (as we often don't get a choice or a say in such things anyway). However, upon trying it today for the first time, there are a lot of things I don't like about it at all, and it has definitely increased the time to process orders, and not just because it's new, but because it is clunky. Can we opt to switch back to the old layout? Also, why is it that in the "shipments" list, the order is now really random? I switched to a sort by date but even that didn't really make sense as compared to the old way of them being listed by date and by order of processing, which worked for me. Why is it that something that wasn't broken always has to be changed? Some employee just wanting to add "value" to justify their position? Not much about this new version is an improvement enough to justify the changes and the increased processing time, for me anyway. Anyway,

In the past we could always tell if someone opened their tracking email - now all we see is "Sent" and in the past you could click on this word and it would show you if the link was clicked on and viewed -  nowhere can we find this feature that we find very helpful.Can someone let me know the trick or location to this now?

Anyone have a clue as to how to create a new support ticket with SS?

I have had an ongoing issue for over a month now. The thumbnail images do not appear in shipstation.  But they do appear on the app. I have had my hosting company try and work with shipstation on the matter but they keep avoiding us. I've sent several messages with no reply. Our shipping department needs these images to help identity which products to ship. Yes, we use SKU's but we have so many items that the images help identify quicker.  I've been using shipstation for almost 5 years. Has anyone ever had this issue? Any help is greatly appreciated since I'm not getting any from Shipstation.

Hi,I have an Ecwid store that I've just connected to ShipStation. The store has over 450 pre-orders going back to October 2021 for items that are due to ship next week. ShipStation is only showing 152 orders going back to January 12. Does anyone know if there is a limit to how far back ShipStation looks for open orders? Or is something else going on? If there is a limit to what Update Store imports, can I fill in the remainder with a csv import?Thanks, Eric

Hello - Please add Landmark Global to Mark as Shipper Carrier List.  It will be great to have the marketplace display Landmark tracking with corresponding URL link to track the shipment.    Thank you!https://track.landmarkglobal.com/?search=PS0027210000044073   

I am the sole proprietor of my LLC and am the only one who will use Ship Station under my account.  I just found that I do not have permissions to do anything; not sure why that is, considering I went through the setup with Ship Station over the phone.  I need to be able to add an additional channel (eBay) to my existing account.  Does anyone know how to do this or how to change my permissions?  I tried but everything is grayed out. Thanks in advance. Kerry

OK - spent too much time on this - in the previous version you could select what date you are shipping the shipment on. How do you do this in the new version - I have tried everything I could think of as we've used shipstation for many many years now.So working today and shipping orders out on Monday - yet when I print UPS labels it states today as the shipment date. I can already see customers calling us Monday morning when their packages have still not been scanned which would happen Monday night at UPS. 

Is it possible to create a test label within ShipStation? I need to test that my integration is working, but I don't want to have to pay for a label to do so.

Please consider including the ability for WMS to communicate batches or lot tracking through Shipstation, either with dedicated fields or custom fields. 

Good morning, Is there a way, or going to be a way that we will be able to split ship orders within the mobile Shipstation app?Thank you, 

Could you please advise on the status of migration ? It seems MWS access to PII information will be shut down in less than a month. The only reason we are integration into Shipstation is because our app was denied on SP-API PII access . Wanted to make sure you are in the clear. 

It would be great if you could view the Estimated Transit Days for the GLS Carrier, like it does for all other carriers.Would like it to be viewable on the processing screen and the rate comparison screen. This way my team can choose the most cost effective and quickest route.

Trying to ship package via UPS from the USA to CHINA.I got the UPS shipping label to Print fine .I did fill out the Customs Declaration, however I don't see any PDF to print it.HELP!! 

This has got to be joke. Are you telling me we cannot enter decimal values into product dimensions? How can you force everyone to switch to this new interface with this?

Why can't you enter a fractional dimension for a package? Especially with cubic shipping you would think this could add up quite a bit.

I would venture to assume that most companies that use Shipstation have more than one employee using Shipstation at one time.  Why in the world do we have to go all the way back to settings to print with or without packing slips?  And why, for the love of Pete, does it make this change for every single user on the account?   Here is an idea: When we print in batches, add a button "print labels w/packing slips." Done. There are already buttons for printing labels and packing slips separately.   One more freebee:  Send employees out to visit with people who actually use this software in real life.  Watch them and ask questions.  If you are already doing this, go to different places, because they don't know what they are doing either.  Sincerely,Everyone

I have an order that was marked as shipped that I need to move back to Awaiting Shipment.  I selected the order and clicked 'Restore'.  I'm not sure what this button did.  The original order is still marked as shipped, and it seems to have created an empty shipment connected to this order.  Is that the intended function?  How can I simply move the status back to Awaiting Shipment for the actual shipment, as I could in V2?  I do not want to create a new shipment, just restore the existing one. BTW, I initially submitted the above to the support email address, as we are asked to do.  I received no response and a day later the case was marked as 'Solved'.  So I'll try again here 🙄

Hi, We have setup our API calls and having troubles receiving Amazon Buy Shipping rates over API. Stamps.com and UPS rates work as expected. Seems strange as when we try to do it from the front end - it picks it up. Anyone had this issue ?