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Currently, the ShipStation API Supports creating, reading, updating and deleting totes. However, the tote assigned to an order is not displayed, and we cannot assign or unassign an order to a specific tote. We’d like to build our own integrations with picking, but still use ShipStation’s verify and shipping features.
Work with services like Depop Whatnot, Poshmark, Mercari
We need to use Shipsation already included feature (screeshot attached) via API endpoints or in getRates() endpoint automatically. Hope this development can be planned in soon ?
I have verified the information on my end. Regarding cancelled orders, please be advised that there is no option to delete them. They will remain on your account permanently. Sean 11:55 AM well this is something that ship station needs to look at and let customers have the option to update/"clean up" their accounts. It's like not being able to get rid of old emails or text messages
It would be nice if I could have automations be triggered by information ShipStation is receiving from the scale instead of only triggering on import. For exampleWhile in "Scan to verify and Print" we are scanning each item and then placing it in the packaging (the packaging is sitting on the scale). Once all products have been verified, it moves over to "Create Label" where it takes the weight of the package. At this point, it would be nice if this would trigger an automation to choose the service based on the "requested" and the weight from the scale. So if requested is First Class shipping and the weight is under 1lb then it chooses First Class. If the requested is First Class shipping and the weight is over 1lb then it chooses Priority shipping.
Print one copy of the shipping label to a label printer, and additional copies to another printer or PDF for local records. This can be an automation, or a setting on the print settings page.
It seems to me that a lot of people are asking for the same thing. In general, I believe shipstation needs automation that is triggered after a specific event that is chosen by the user. The trigger can/should be anything like the scale readout, a tag being assigned to an order, something being printed (like the pick slip or packing slip or even Shipping label), and everything in between.
I run a warehouse that ships large lightweight products. Shipping products based on weight will not work for the products that I carry. We use Shopify as our storefront, I have the volume and cartonization options available to me but anytime I test a product in my checkout shipstation cannot provide me a live rate if it contains 2+ products.I have weight and dimensions added for all of my products as well as custom box sizes. I don’t see how it can be a difficult thing to allow what shipstation is already doing for BigCommerce but for Shopify.
Usually, you can purchase thermal labels with a doc tab addition on top of the typical 4x6" label. Well, on other programs like ShipRush, we should be able to print item names/packing slip information on the doc tab. This is really really useful!
I need a way to create horizontal packing slips.Home depot is requesting that from us,Also It would be great if we can create a html packing slip with out any restrictions that come with hsving to use Order Header Order Items Header Order Items Order Footer
FedEx has just come out with a 2 day one rate extra small box. Could this be integrated into ShipStation?
Currently, the list of "Custom Packages" is displayed in the order in which the list was created. IOW, the first package added to "Customer Packages" is always display first and the most recent package addition is alway display last. It would be most helpful to be able to sort the list by name and/or size. This would make the drop down selection menu more functional and easier to navigate.
When you're processing a return label and your ShipStation balance is too low, it just declines the charge. No prompt, no option to fix it from that screen. You have to stop, go navigate to a completely different page, add funds, and then come back and start over. It's a really annoying interruption to the workflow for something that should be pretty simple to handle. It would be great if there was just some way to add funds right from that screen when it fails. A popup, an inline prompt, literally anything. It doesn't need to be fancy, it just needs to not kick you out of what you're doing. And before SS says to just turn on auto-funding, no, that shouldn't be the workaround here. That's a separate thing and people shouldn't have to enable it just to avoid getting blocked on returns. What makes it even more frustrating is that this isn't how it works for regular outbound labels. When you try to print a label and your balance is low, ShipStation tells you and gives you a way to fund your account. It doesn't just silently fail. Why doesn't returns work the same way? It should.
We believe that users will benefit if they following options can be addedOption to take picture / video of parcelOption for Batch / Lot TrackingMarketplace Price SyncMarketplace Listing Sync
Currently there is only an integration for MailChimp to add customers to my mailing lists, but we have now switched to Klaviyo for email marketing.Please add an integration for:Auto create new email subscribers from imported orders
Hello ShipStation Team,I want to request the integration of live shipping rates for WooCommerce. It would be incredibly beneficial to display ShipStation's live shipping rates directly on the WooCommerce Cart and Checkout pages.Currently, we are facing an issue where the UPS rates displayed on our WooCommerce site are significantly higher than the rates we receive through ShipStation. This discrepancy is impacting our customers' choice of shipping options, especially for international orders, where they find the rates on the website to be prohibitively expensive compared to the actual costs in ShipStation.I contacted your support team and was informed that ShipStation currently supports live rates only for Shopify, Magento, BigCommerce, and Wix, but not for WooCommerce. This limitation prevents us from providing the same competitive rates to our WooCommerce customers, which would greatly enhance their experience.It would be great to see this feature added, as it would allow us to offer more accurate shipping options to our customers, enhancing both their experience and our service efficiency.Thank you for considering this request. I look forward to any updates on this potential feature.
When displaying your checkout rates in Shopify, the rates only display the lowest option not all the options. So for instance, USPS Priority Mail and UPS Ground are basically the same and yet it only displays USPS Ground because it is cheaper. But our customers have stated that they have no confidence in the USPS and would prefer UPS. Also, UPS provides insurance and more of a guarantee on their packages. We really need a way to display all the options not just the lowest priced option. So unfortunately this feature is useless to us. and we must use Shopify and have discrepancies.
Occasionally, there can be communication interruptions between the ShipStation platform and a user's e-commerce platform when using the API and Webhooks. Currently, the only method to update the user’s e-commerce shipment record is to copy the information manually. In the same way that there are options to reprint items like packing slips and labels, there should be an option to resend the shipment information.
For whatever reason SS no longer will sync/update an order that has been cancelled or refunded once the order has already been imported from Woocommerce. Both the plugin and store connection in SS both show the field(s) for these syncs yet the functionality was remvoed.I first saw this on March 3rd, 2026 and today is April 1st, 2026. In that time we had 13 orders this affected do to the nature of our product and shipping days. Having to manually try to manage this between platforms is a bad idea as an order could easily be missed and shipped out after it has already been refunded. Please reinstate this functionality.
A customer orders several products. Use the dimensions of each product to calculate the total cubic inches of the order. We can then use this information to choose the correct box size for those of us that use cubic shipping. Seems like that would be pretty simple to do!
Hi There. Our business unfortunately can't use shipstaion without being able to have multiple packages available for multiple orders. I would say that this is pretty basic. If I have 50 orders that require 2 boxes (packages), I would have to manually book on 50 orders separately, not a chance, far to time consuming. This is a shame as everything else is perfect. If you are willing to add this feature can you please inform me at info@aabaits.co.uk. Thank you
I have set most of my items with preset weight and dimensionsI have a problems when I have multi item order, that cannot be preset, I want to make it idiot proof, shipper doesn't care, if a label print, he will ship without entering weight and dimensions, even if it cost me all the profit and ship at loss.I found that if multiproduct shipment are at zero weight, a label doesn't print,that force shipper to enter weight then he can print label,but some shipping company can generate label without having sizes entered.So I don't have the best rate or the best provider.Sugestion : add a way to block creating a label if dimensions are all at zero when on “package” ?
Hi ShipStation Product Team,I'm requesting two related features that would prevent costly UPS Dimensional Weight adjustments for ShipStation customers:1. Add "Package Dimensions" as a criteria option in Automation RulesCurrently, dimensions are only available as an Action Type ("Set Package Dimensions"). There is no way to create a rule that detects when dimensions are empty or set to 0x0x0. We need a criteria option such as "Package Dimensions Equal Zero" or "Package Dimensions Is Empty" so we can conditionally hold orders, add tags, or create alerts when dimensions are missing.2. Add an account-level setting to require dimensions before label creationShipStation currently allows labels to be created with no weight and no dimensions entered. There is no validation or warning. For any customer using UPS (or any carrier that uses Dimensional Weight billing), this is a serious problem. We need an admin toggle in Account Settings that blocks label creation unless dimensions are populated.Why this matters:We use UPS from ShipStation (One Balance). When a label is created without dimensions, UPS scans the package at their hub and applies a Dimensional Weight adjustment — often significantly higher than the original charge. Worse, when we tried to dispute these adjustments through ShipStation's automated claim portal, we were blocked because the original label had no dimensions on file (0x0x0). ShipStation's own dispute tool requires dimensions to exist on the original label.So the current situation is:- ShipStation allows labels without dimensions- UPS charges adjustments on those labels- ShipStation's dispute tool then blocks the dispute because dimensions are missingThe customer loses at every step. This needs to be fixed.We were advised by ShipStation Support to create an Automation Rule to hold orders when dimensions are empty. After reviewing every available criteria option, we confirmed with support that this criteria does not exist. Support then directed us here.We are a multi-location restaurant chain shipping across 100+ locations and this gap has directly cost us money that we cannot recover. I'm confident other ShipStation customers using UPS are experiencing the same issue.Thank you for considering this. Happy to provide additional details or screenshots if helpful.Frank Acosta
Currently, ShipStation's automation rules and product defaults allow you to automatically assign a single package type, weight, and dimensions to each SKU as orders are imported. However, automation for applying multiple packages (package sets or multi-carton shipments) to a single SKU or order is not supported at this time. Multi-carton shipments still require manual selection of the package set for each order.
Is it possible to create an automation which tells shipstation to create a certain number of shipments for an order if the order is tagged in a certain way? At the moment, we might have 300 orders that all require multi-package shipments created for them. We need to go into each order individually to create these multi-package shipments. This takes us a large amount of time to do this. We have tags and automations set up in Shipstation to tell us how many boxes will be required to pack an order. It would be great if we could create an automation rule to tell shipstation that if an order is tagged with '10 boxes' then 10 multi-package shipments should be auto created for this order. Thank you.
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