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This feature has been begged for since 2012, and marked as in the "Planned" stage for 5 years. In the mean time EVERY main shipping platform has launched this feature (Shippo, Pirateship, Shipping Easy, Easy Ship, Easy post....). Lately I feel foolish for having invested so much time and effort in what I had always assumed as the most feature rich shipping platform out there. We stuck around when rates doubled 2 years ago as it was explained so we could continue to innovate and provide a superior product. Being able to provide a USPS return shipping label with every outbound shipment and not being charged until the label is actuatly used would be huge. What is the Status? Is this feature still in the works?
I see posts requesting this going back to 2016. How is this not a thing yet?Summary of the need:Everyone using external CRMs, helpdesk software, ticketing tools, etc...needs to be able to lookup an order in shipstation. Currently that requires copying the customer's name or order number in our CRM, opening a new window, navigating to shipstation, pasting the order number in the search field, executing the search, then clicking the order.We want a way to be able to bake a URL in our CRM that links directly to the order/shipment in shipstation.We've tried loading a url for search results like this:https://ship11.shipstation.com/orders/all-orders-search-result?quickSearch=[ordernumber_from_CRM]But when the page loads from an external source, the search results show ALL orders. We can re-execute the search from the search bar and get results limited to just the correct order number, but it seems the search results page doesn't take orders from a URL variable.Here are a few posts I found requesting this previously:https://community.shipstation.com/t5/Orders-Shipment-Management/Hot-link-directly-to-Shipstation-Order/idi-p/4124https://community.shipstation.com/t5/ShipStation-Features/Link-directly-to-order-URL/m-p/2764https://community.shipstation.com/t5/Orders-Shipment-Management/Link-to-order-details/idi-p/3979https://community.shipstation.com/t5/Stores-Carriers-and-Other/Link-directly-to-order-URL/idi-p/2555This post from 2016: http://feedback.shipstation.com/forums/126593-idea-archive/suggestions/17386843-url-to-go-directly-to-details (url dead now...shows on wayback machine)Can we please get a way to link from an external source directly to an order, or at least to the search results page limited to search results for an order number?
We have been having an issue since March-April of this year. When changing an order in shopify after it has already been printed, we will void the label in shipstation then go over to shopify and change the order. It would then create an extra shipment which is the correct shipment but would not automatically cancel the original. I spoke with support and they explained there is nothing they can really do, due to an update from shopify. This can cause issues because if not manually cancelled the first shipment will still send out which in turn leads to customers getting more than what they paid for. Let me know if anyone has a fix.
I have a feature request to add additional automation rule options. We have a regular customer who we ship via FedEx Ground Collect and would also prefer to not be notified by email when their orders ship.The shipping account actions have options for selecting different accounts or 3rd party but nothing for FedEx Ground Collect.Also in the Shipment Notification actions we can select between different template options but there is no option to select 'Don't Send Email'.This is causing us to have to do multiple extra steps for this specific customer.
Sometimes our customers get confused when they receive one of multiple packages and open the package, there are not full items they ordered, because they only can see one tracking number and they don't expect more packages are coming. Sending or showing multiple package tracking numbers can help customers to know whats going on their orders and definitely reduce these concerns.
Shopify only imports the "base price" for products and for customs declarations. That object is "line_items[].original_price" But there is no reason Shipstation cannot use "line_items[].price" in the integration instead. It's so easy. You could even make a checkbox to choose which one to use in the Shopify integration settings.
Increasingly, foreign countries are passing legislation that requires certain customs numbers or codes to be included on packages, either identify the individual customer so tax can be collected, or identifying the marketplace that has already collected and remitted taxes. Some examples: Individual Brazil - CPF / CPNJ South Korea - PCCC Italy - CF / PEC China - Resident ID Marketplace Australia - ABN Norway - VOEC Shipstation doesn't currently support any of this natively. There is no warning when shipping an order to these countries, there is no field to put this data, you're required to make your own workaround by just adding it manually to the company line of the address. Even worse, Shipstation address verification will often strip this information out entirely. The only advice given is to turn off address verification, which is not ideal. Shipstation should be ahead of the curve and natively support these new changes to global shipping requirements. I'd expect a company whose focus is on shipping to be on the leading edge, keeping track of these new requirements and making sure that Shipstation users are compliant and not wasting time or money sending shipments that are not compliant and will create headache on the back end.
It would be great if there could be a feature where you can scan the barcode on a packing slip, and bring up the gift message to print on a small label. We have so many gift messages (especially at Christmas) and it takes ages to search for them manually!
Some of our customers are pissed because during black friday they had to pay more for import fees due to shipstation automatically setting the customs value to the full price and not taking into account discounts. They first said this is policy and Canadian customs requires the actual price and not what a customer paid. I contacted Canadian customs and they said this is not true and they want the value the customer paid for the item. When i told Shipstation this they recommended manually changing the declaration pricing on each international order and said to leave this issue as a "feature request" here. So here I am requesting Shipstation makes a feature that complies with other countries import laws. Weird I have to ask for that but yes this "feature" would be nice to have and I find it strange its not something thats already implemented
The Shipments section has this column available, but it would be helpful to also have this in Orders. It would make open orders more scannable (by eye) and sortable based on the print status. For example... If a customer wants to change their order, and we see the packing slip has been printed, we know it's being picked and we need to stop it before it ships. And so on.
We are using ecwid or Lightspeed e-series and currently only the tracking number is sent back to the store. We need the carrier name and tracking url. It shouldn’t be difficult to send this back to the ecwid store. thanks
With carriers such as Aus Post, sometimes parcels are delivered without updates made to tracking. It would be a great feature if we could manually change the status of a shipment to delivered to clear up our In Transit list. This will help us with monitoring shipments that have not yet been delivered.
Hello Dev Team,I would like to know how much weight we are shipping for any given time period. I'd like to be able to see how much weight was totally shipped out last month or last week or this whole year.Can you please add this functionality? It would help us to see how much product is moving.Thank you!
ShipStation is a great tool for shipping items but it shouldn't force all orders to be paid before they are shipped. We ship a lot of orders that are "paid" by purchase order and having to mark them as paid in ShipStation in order to ship them creates accounting issues. When we pull the orders Into Quickbooks, they come across as paid and we have no automated way of tracking unpaid invoices. I like the idea of identifying orders in ShipStation that are not paid but let me decide if I want to ship them!
Hello,I'd like to be able to be able to see and export "In Stock" and "Committed" columns as part of the inventory export reporting. Currently, you can only view this data on the ShipStation interface in the Products > Products section by turning on these columns, but these columns are not shown as part an export to a CSV file. Neither "In Stock" or "Committed" is available to even be viewed in in the Products > Inventory section. Similarly, the Insights > Reports > Inventory Status Report doesn't show "In Stock" or "Committed". Currently, the export will only show "Available" (which doesn't take into account "Committed" inventory), and "Allocated" which requires a manual process.Please add this very useful information to either the Inventory Status Report or the export from the Products > Inventory section.Thank you
ShipStation carrier integrations don't always work properly.ShipStation support staff are of no help with this problem.Allow users to mark shipments as delivered "manually"
It looks like Scan to View is available on mobile, and can utilize the camera on the mobile device. Can we take it one step further and have Scan to Verify available as well? We have multiple people picking and packing orders, but not everyone does this behind a computer. Being able to scan to verify via mobile would allow us to be nimble and mobile, but also maintain accuracy. What would be helpful is being able to scan the barcode on the packing slip, which will bring up the order, then allow the user to begin scanning the product to make sure it matches what's on the order. Once the correct product is verified, the all clear is given to finish packing the order.
Its great we can export SKU's, when exporting shipments - line items, but I need the fullfillment SKU that I filled in when I uploaded all our products. What is the point of the information in products if I can't access it when exporting reports too?
Suggestion for dev team... dark mode would not only be (subjectively) aesthetically pleasing, but would also help in reducing eyestrain. I'm not sure how feasible this is, but thought I'd put it out there. This is for the website by the way.
Right now when an order hits someone's doorstep, they can get a delivery notification email. Only problem is this email often doesn't get sent by ShipStation until hours later. We ship chocolate, so it's important the customer knows it's been delivered so they can keep it from melting. I was excited when I saw the delivery notification email, but then found out it's almost always delayed by a number of hours. It seems like it would be a simple fix for the development team to allow these delivery emails to be triggered immediately or even within a 15-30 minute delay. Customers would appreciate getting an email sooner! In the meantime, we might need to use a third party service to handle better notifications including SMS. Overall I'm very pleased with ShipStation--lots of smart people working behind the scenes on this. Light years ahead of the other options out there.
I'd love to recommend that any/every company account type/level have available one free user account to dedicate to accounting personnel who pay the bills. Restrict the access for that user account to simply: Managing payment types (CR, ACH, etc.) and running billing reports (etc.) - that way small companies like mine can distribute the workload in managing our Shipstation account without having to pay an additional fee for a user account that would never create labels, ship packages, etc. Shipstation won't be losing any revenue, but you'd be offering your customers a way to manage the workload for small business owners. Sounds like a win-win to me.
Background:We need a fair, complexity‑adjusted view of individual packer performance. Single‑item / Single‑SKU orders are inherently faster than mixed‑SKU, multi‑line baskets. I want report that normalises performance for order complexity so managers can compare packers like‑for‑like, set fair targets, identify training needs, and plan staffing.Goals:Measure packer productivity adjusted for order complexity.Reduce bias toward packers assigned to easier baskets.Provide actionable insights for coaching, training, and line balancing.Order DefinitionOrder TypeSIO: Single Item OrderSIM: Single Item Multiple OrderMIX: Mixed Line OrderOutputA complexity‑adjusted efficiency index (EI) per packer, shift, and date periodClear segmentation of order types (Single Item One‑unit (SIO), Single Item Multi‑unit (SIM), Mixed‑SKU Multi‑item (MIX))The report could be further extended to add the complexity of packing an item as some items need extra filling, special packaging etc.Happy for this to be a simple CSV report that we could pipe into a graphing engine columns to includeStructure:date, shift, packer_id, packer_name, station_idorders, SIO_orders, SIM_orders, MIX_ordersunits_packed, distinct_skus_packed, avg_ocfsum_sps_seconds, sum_aps_seconds, efficiency_indexorders_per_hour, expected_orders_per_hour
In the products tab of ShipStation, when you update a location on an individual SKU, there is a check box at the bottom that you can select to apply that new location to all orders that currently exist in ShipStation. If a location is updated and that check box is not selected, then the orders in “awaiting shipment” in SS will maintain the location that existed for that SKU when the order was first received in SS. If that check box is selected for that individual SKU, then all orders will reflect the new location.This is GREAT! However, we fail to see a way to do this on a mass scale. If we move an entire product line from aisle 10 to aisle 20 and need to update the location for all 56 SKUs, we use a file import to update all locations at the same time.Can ShipStation do one of the following? Either (1) have the product import routine apply the new Warehouse Location value to any unshipped orders that already exist when the "Update product information if the products already exist" option is selected, (2) Add an import option that just has SKU and Warehouse Location and make updating the pick location for items on open orders a standard part of that "Location import" process, or (3) Rather than assigning the Warehouse Location to the SKUs in an order when the order arrives in ShipStation from the channel, have the lookup of the picking location occur as part of the pick list printing procedure.
We have customizable Packing Slips, how about custom Pick Lists?
Please add Shopify automatic discounts to the packing slips, to be more accurate.
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