Order Source Integrations

When we click on the "Edit Connection" for our existing connection, it doesn't allow us to view/edit the existing connection - we can only enter all the details for the connection once again.This wouldn't be an issue, but twice in the past 2 months our connection settings have gotten corrupted - verified via the SS API - get store info... So we had to re-setup the connection... which means we had to know exactly how to set it up.

Trying to connect ship station to shopify and this is what I get. ANY HELP??

I need to have Shipstation do a Historical import of one of my new sites connected to Shipstation, but when I opened up a ticket with support, they had no idea how to help me.Please someone assist me.

The new Shopify native subscriptions app works great, but Shipstation doesn't recognize orders placed through it. The orders come through with items listed as 0 units. Shopify native subscriptions app which is free: https://apps.shopify.com/shopify-subscriptionsSee attachment for how a paid subscriptions order comes in to Shipstation. 

Hey everyone, I'm encountering an issue with the Amazon Store integration on ShipStation. It seems that orders are getting stuck in a 'Queued for Import' status instead of being imported promptly. Is anyone else experiencing this problem or has encountered it before? Any insights or solutions would be greatly appreciated. Thanks in advance!

I am having an issue where my store disconnected from WooCommerce and I can't get it to reconnect. I keep on getting an error Object not set to a refrence or something like that. Any help would be appreciated.

When an order is split in Shipstation because an item is not available, Shipstation marks all the items in Shopify as fulfilled.It would be much better if Shipstaion was able to mark only the items that were shipped as fulfilled in Shopify so items shipped in Shipstaion and Shopify are consistent.

Hi, Tindie is a huge marketplace for goods, similar to Etsy, but more oriented towards technical and electronics projects.We would like a shipstation integration for Tindie - https://www.tindie.com/What can we do to help make this happen?Thank you.

Does anyone have any experience integrating ShipStation into Radial ECommerce? If not, have you hired a developer to help integrate any e-commerce channels that are not yet supported by ShipStation? 

Are there any plans on adding Poshmark? It would be a great addition to shipstation and im sure a lot of customers would benefit.  

Hi thereA merchant who uses our software brought this to our attention...ShipStation System Upgrade to 64-bithttps://help.shipstation.com/hc/en-us/articles/25360680030619-ShipStation-System-Upgrade-to-64-bitI can't imagine this affects us as we decide the Order ID that is sent to ShipStation, but it does mention, "Order IDs from a custom-built integration that are stored in a database" so is there a way to verify this?Many thanksVince

Can someone tell me if fulfillment pulls all the items just like the shipments?  Or is this just another lack of updating the developer documentation?   If this part of the system can't pull items.. WOW, how bad is that!  Please help with this detail!!!!!!  do i use IncludeFullfillmentItems = true..  really bad. CURLOPT_URL => 'https://ssapi.shipstation.com/fullfillment?OrderNumber'.$_REQUEST['order_number'].'&IncludeShipmentItems=true&TrackingNumber='.$_REQUEST['tracking_number'], 

We just upgraded to Magento 2.4 and are having issues with shipstation. It will bring the orders in from Magento but not the internal notes. Also when we ship an order it will not transmit back the tracking number and mark the order as shipped. We have double checked the version of the module and it is the newest one. we need this to work or i have to go to another program. 

Square Sync is Broken, and the conversation with the customer support agent is outrageously off-base, and NOT helpful. I'm ready for a refund and to look in a different direction. They've asked me for screenshots, which I've sent, to which they've responded with really weird suggestions that do not address the problem. They've suggested that I go to the URL settings and make sure Shipstation is whitelisted (how can I do this with Square???) This is an API issue: if the APY sync is not working please just tell me that, don't make up other stuff and send me down the rabbit hole of other issues that you're inventing 

please delete

Cannot insert the value NULL into column 'Description', table 'Shipstation.dbo.OrderItem'; column does not allow nulls. INSERT fails.\r\nThe statement has been terminated.Getting this error when submitting order data.

We utilize prepaid subscriptions on Shopify (customer pays yearly for 4 recurring installments/shipments). The Shopify platform creates one order with multiple scheduled shipments. When the order is imported into Shipstation, however, it's not recognized as multiple shipments with scheduled ("hold until") dates. The Shopify app developer maintains that this information should be obtainable via the API integration.   Pre-paid subscriptions are a widely-adopted feature on the Shopify platform - so far Shipstation's only suggestion to us is to manually "split shipment" for each order. There should be a way to set up an automatic split based on the scheduled fulfillment dates (regardless of the volume.) Manually setting that up for every qualifying order (which also means we have to manually go back into Shopify to mark that installment as shipped) is cumbersome. Could Shipstation please automate this via Shopify's API?

We ran a routine Composer Update and ended up with auctane/api 2.3.2 on our Magento 2.4.5-p1 store.  Prior to the update, the orders were syncing from Magento into ShipStation without a glitch.  After the upgrade, new orders stopped syncing.The connection between Magento and ShipStation seems to be working.  Test Connection returns green status.  Fulfilling existing orders updates the status in Magento.  Only the new orders will not sync.Contacted ShipStation support, other than being polite, they are pretty helpless.  It appears the developers behind auctane/api do not even perform QA before releasing the code.

For the WooCommerce plugin... I would love the ability for real time price quoting on shipping orders. When a customer adds items to their cart, enters their shipping address, it would be great to display all of the shipping options with cost (calculated on weight, dims, etc)... bonus for letting us add a markup directly.It can be done on other marketplaces, but WooCommerce requires a 3rd party plugin to do this.

Using integration with Shift4Shop. When I set up the integration, I remember having to select whether weights would be imported to ounces or pounds. I couldn't remember what S4S did so I chose ounces and figured I could fix it later. Turns out it uses pounds. But I can't find it in the ShipStation Store Settings UI. How do I change this?

Has anyone had problems with the data that's mapped from the Salesforce integration to custom fields in ShipStation not coming in to ShipStation?I have a support ticket in to ShipStation which has been escalated, but I have not had any status update for several weeks, and I'm just wondering if others have run across this issue.Basically I'm trying to map a text field with special instructions for the shipment to a custom field in ShipStation, and the values are not being passed from Salesforce to ShipStation.

Hello! We would very much appreciate the integration of WooCommerce Order Statuses (custom and default) into your system. We would like to be able to create automation rules based on the current order status and be able to assign tags and actions.The case we are experiencing is that we created an On Backorder order status and would like to add a tag for our staff to know to ship when item is available. Unfortunately, we do not currently have this option nor a workaround to allow this functionality.Thank you!

Greetings experts!I'm brand new to api's and that jaz so I'm trying to find a resource to create an Endpoint URL.  We are using Zendesk as our new Customer Service platform and I want customers to be able to look up their ShipStation order via a bot.Zendesk needs a GET Endpoint url for our account.  ShipStations document is confusing and not very clear how to build it step-by-step.  It assumes we are developers, which I am not.Can somebody help me go through the steps of figuring out how to build this?  I'm including a screenshot from Zendesk.  Thanks for any help.John

Trying to connect WooCommerce and get error message: The remote server returned an error: (308) Permanent Redirect. I am not able to find any information on this.

Looks like Shipstation integration with Opencart is broken after Opencart v3.0.3.8.  Any chance of getting an update?