Order Source Integrations

We've encountered a new issue starting today, where orders from Shopify that are marked with a Fulfillment Status of "On Hold" are incorrectly syncing to ShipStation as "Awaiting Shipment". Notably, all line item quantities for these affected orders show as 0. Under normal circumstances, these orders should import into ShipStation marked as "On Hold".Has anyone else experienced this syncing discrepancy? Any guidance on resolving this would be greatly appreciated.

We would love to see the integration of ShipStation with CedCommerce. Our primary objective is to utilize the inventory and order synchronization functionalities across various marketplaces like Amazon, Walmart, Etsy, eBay and Shopify. For instance, when a product is sold on Amazon, the integration of ShipStation with CedCommerce should be able to promptly adjust the quantities on other platforms by deducting one unit.

Hello!We have a wholesale customer who's integrated in our shop via Shopify Collective. Currently their orders get held up from fulfillment in ShipStation because there orders fall into Awaiting Payments. I suggest creating an automation that does not require the vendor to have to manually mark these orders as paid and pushes them direct into Awaiting Shipments.

I am trying to connect ShipStation to Amazon. I ma getting a message back from Amazon that I do not have permission to view the page.  Does anyone know which permissions I need on Amazon to make the connection

Hello,When shipping different kinds of quantities, it's tough for the 3PL warehouse to know if it's a box, case, carton shipping. We ship by the box vs case in our products. In Netsuite, we have on the Sales Orders as a case, but it imports into ShipStation as a Box. So It would be great to map the units of measure per sales order created. 

Original post from user Ron Hill   Is there a way to push the UPS from ShipStation rates out to my WooC website?  I would like my customers to see dynamic rates when checking out.

It would be very helpful to expose the Note from Buyer and Note to Buyer fields to the API.  They could then appear on an internal pick ticket.

I have just started selling as a Prime seller, my choice because of Saturday shipments.  Anyway, I imported my orders today and found the prime orders in the Pending Fulfillment folder.  Why?  I guess I dont understand the difference then between the normal amazon orders and the amazon buy orders.  How can I get them all in one folder.  Checking each one to get them ready to ship is time consuming.

Is there any chance Shipstation is working to getting Tiktok on the platform? 

Experiencing delays of up to 2-hrs for orders to post in 'Awaiting Shipment' from our WooCommerce Store. 

I recently discovered address changes, such as the ones made by customers and customer service DO NOT update in the order feed upon syncing. Our business sells a lot of pre-order items so there is a gap between order being placed and importing to Shipstation and order being shipped. During this time people change their addresses, so when we go to ship we now have to check every single address the day of shipping to ensure our shipments end up in the right place. Unfortunately the way this was discovered was by a few items going to the wrong address. My question -- are we the only ones who have trouble with this? is there a work around? This takes up a lot of time to verify addresses the day of shipping. Dear Shipstation -- could you please change this!!! To clarify I have reached out to support and they have been made aware of this issue; I was just curious if anyone else has this problem and if they have a better way to deal with it as it is taking up so much time in a day a

Hi. We have added TikTok shop and Costco E-Commerce hub to our list of where our products are sold. It would be extremely helpful if we could integrate both of these sites with ShipStation so that we are not wasting inputting time on orders. Does SS have anyone working on these integrations? 

I created a custom label through RATE BROWSER. After the information and carrier were entered, I paid the shipping and chose "DOWNLOAD LABEL". No label was downloaded, although the funds were removed from my account. There is a history of the transaction, but, again, no label. Any ideas? 

There needs to be a way to turn off ShipStation updating orders in Cin 7. We have orders that we ship out with free shipping and sometimes with a return label. The system updates the shipping cost and then it invoice's our costs for the shipping cost they should not have been charged for.

Hi all, I am a new user and having a very hard time integrating my CS-Cart Multi-Vendor Marketplace with ShipStation. Every time we test the connect to CS Cart we get an error message "Invalid XML. Error: 'Data at the root level is invalid. Line 1, position 1.' We received: 'Access denied - Wrong username or password". In addition in CS Cart there is no "Shipped" status to select - making me wonder if this version is up to date? I am desperately trying to get this fixed and would love some help.  

Default title has started appearing on our shopify imported items (items that don't have a default variant.) Please let me know how this can be fixed on our store so that it goes back to how it listed products prior to this update. We are currently not interested in updating every product in the store that doesn't have a variant to have a variant if the code change on the backend can be fixed to go back to how it worked prior to whatever date changed this. (as of today) yesterday back to infinity was fine. But today something was changed and now it is appearing on every product from every store on every product without a variant.thanks,Atwood Rope

Howdy,Making a post since the incompetents @ support keeps telling us it's "expected behaviour"!For the past month, Shipstation has been extremely slow in updating from our Shopify store. A refresh that would take 5-30seconds now takes 5-10minutes.We did not get an increase in volume. This also happens when there is literally nothing to update. We reset the store connection to Shopify and still have that issue.We interact with both the Shopify and Shipstation API on our back end internally. The performance on those tools have not been impacted at all.We contacted support about this but were told "it's expected to take 5-10minutes for a refresh"Are we alone experiencing this slowdown?  

We are suddenly getting a "selling channel made adjustments to this order" message on every order in ShipStation.  We use Shopify for our orders and no changes are being made to the orders.Is anyone else getting this?  If I click on "review adjustments", it shows the previous quantity of nothing and the current quantity of what was entered on the order.  Again, no changes have been made to the order.  

I sell many open box/used items on Amazon. On Amazon they show up as Condition: Used-Like New, Used-Very Good, etc. Most items on Amazon have the option to buy it used/open box for less money on the same page where you buy the same item new.The problem is the orders for new products and used products look exactly the same on Shipstation, except for the price. I sell over 700 products and usually don't notice the price difference. How can you tell in Shipstation that the Amazon order is for a *USED* item, vs a new one? For the past 3 years at least, I'd always been able to add that as a custom field. Either I would do it in settings or someone from customer support added it. But that suddenly stopped working/doesn't seem to be an available option. This is vital as some used/open box products cost $40+ less than their new versions. Several times I did not catch it and accidentally sent a customer a new product. Am I missing something? This seems like a HUGE design mistake

This is a request for Pod Foods order integration. -Thank you

Hello ShipStation Community,I hope this message finds you well. I'm currently utilizing ShipStation to streamline my order fulfillment process, and I'm curious about automating order status updates in the Shopify backend.Specifically, I would like to know if there is a way to configure ShipStation so that when I fulfill an order using the platform, it automatically updates the order status in Shopify. Are there specific integrations or settings I need to consider?I appreciate any insights, tips, or step-by-step guidance you can provide on this matter. Your expertise is invaluable!Thank you in advance for your assistance.Best regards

Hi, Amazon includes the tax/vat in the item price but orders from Amazon are being imported with tax added on. e.g. Product £10 that already includes £2 of tax but Shipstation is importing the order total as £12 which is wrong. How can I stop this? Thanks,Jamie

Hello everyone,I am currently looking for a way that the checkbox "Notify Marketplaces" will be automatically enabled on every order that we manually "mark as shipped". I was not able to find something in the Automation Rules.Does anyone have an idea if and how it would be possible that this checkbox will be marked everytime?Thanks everyone.  

Hey all, it looks like Shipstation has switched the Store ID from being an integer to a GUID, at least from what I can see in the store setup area.We set up manual stores for each of our integrations with our OMS and have previously used the ID that shows up when you edit the store. Now it shows a GUID and we aren't able to see the Integer for new integrations.Using the GUID for our integration returns the following error from our OMS "HTTP_STATUS(400) :{"Message":"The request is invalid.","ModelState":{"apiOrder.advancedOptions.storeId":["Could not convert string to integer: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX. Path 'advancedOptions.storeId', line 1, position 1410."]}}We've reached out to them to find a workaround but wanted to post something here in case anyone else was having a similar issue and had a workaround.

I'm raising the awareness flag on the shipstation side as I also try to get Faire to make changes-- Faire's customer mailing addresses are using incorrect country codes, meaning the address Shipstation reads is not the same country as the customer.  This has happened with two countries for me so far: order to Switzerland went to Seychelles, and an order to Ireland went to Iran.  Obviously we encountered issues there.Heads up to anyone shipping to international customers from Faire to double-check how the address imports!  Since I use Global Post so much, we don't actually see the addresses on the shipping label and it's easy to miss.  I'd appreciate Shipstation connecting with Faire on this to stop this from happening.Thanks!