ShipStation Features

I just wrapped my head around all the Canada Post/ Zonos crap (which Shipstation still doesn't seem to have implemented, not that it matters given the damn strike)So now I have to ask, can we ship to the US from Canada using DHL or UPS? Does Shipstation handle the duties, etc? Or do I need to go through the UPS/ DHL website and handle each package individually and pay duty on their sites?What an absolute nightmare. 

I am using Dropship Manager to send orders to my factory to drop ship directly to my customer.My factory habitually has over/under runs, and we ship and bill the customer for the true amount, often different than the ordered amount.Is there any way for my factory to change the quantities of the items to reflect the true amount being shipped on the packing slip printed from shipstation?

ShipStation's Inventory Sync feature does not currently support synchronizing inventory with Zen Cart.  We are hoping this could be a consideration by your team.

Hi there I ship from Canada to US every day and I would like a way to edit the cert of orign. The shipstaion auto cert doesnt provide any info that the US border now requires resulting in all my customers getting Tariff bills. $50 to $100. We have all our documentation and it would be nice to upload it

Look if your designing an app or program don't put the menu and pages in the app if it doesn't work for that function.PRESETS NEVER WORKED AND NOBODY CARES. CUSTOMER SUPPORT IS CUSTOMERS BEGGING OTHER CUSTOMERS FOR HELP.I wanted to like shipstation but it just sucks.No expecting help, I already no that nobody cares except those trying to convince you to use ship station, feature is there but does not work. 

I am looking for a way to print out only gift notes to include in the package, I thought I would trick the system and use packing slip template to print gift notes, but issue is SS will print blank label after shipping label, if gift note is not there. I can not prevent it to print blank label, or use automations. does anyone know how to achieve this?

Hey guys, this is a 2 part post, for context we have recently moved our website over to shopify and were looking for a new back end solution for shipping our products. We settled on shipstation as it had most of the features we needed for our relatively complicated postage system. but we are still struggling with a couple of small features. 1. We want our warehouse team to be able to see the location of a product in the warehouse when they look at the order board. Ideally this would be placed on the sidebar next to the products (see image 1). However we can't seem to find anyway of doing this. When we try to go through the convoluted way of setting up the warhouse locations in the settings it starts asking us to book in inventory and we have to set every single row, shelf etc up. All we really want is a space in the product settings to add a short text description of the products location and then this appear on the order board. 2. Our stock levels are pulling through from Sh

I responded to an open case over a week ago and they have completely ghosted me. I have also gotten into chat with various customer service reps and they have also completely ghosted me. WHAT IS GOING ON?!

Is there an option to upload and transfer customs/USMCA documents in Ship Station?

We are working on implementing  GetFulillments API call and in between we found thatthe Fulfillments API response is not coming with ShippedItems. We tried to send IncludeShippedItems=true as we do it for the GetShipments API call.But this filter is not available for the Fulfillments API. Additionally, we conducted some research on this and found that the Fulfillments API does not support including ShippedItems.So, can you please let us know what the alternative way to obtain these items for fulfillments, i.e., any other API call or filter that we don't know about? For reference attaching images for GetShipments(single Order),GetFulillments(Single Order). Endpoint Urls used for 1) Shipments API call => https://ssapi.shipstation.com/shipments?includeShipmentItems=true&orderId=366545902) Fulfillments API call => https://ssapi.shipstation.com/fulfillments?orderNumber=58V7948727006022V&IncludeShippedItems=TruePlease let us know how can we ge

Hi. Due to new tariffs for shipments from Canada to the US, several packages have been returned because customs cannot see the supporting documents for aluminum/steel (Sec. 232) on the invoices. This leads to 50% tariffs being applied to our customers. Currently, the only workaround is manually editing product names, very time-consuming. Could someone add a feature to include a note in the product section (e.g., “See Sec. 232 documents”) so it appears on the invoice and is visible to customs? This would prevent unnecessary tariffs and streamline our process. Thank you for considering this improvement.

Is there any way for me to attach the needed documents when purchasing labels through shipstation? All the Canadian users shipping across the border will need a feature like this. 

Most of the orders that I receive are valued at more than $100. The issue is that I don't want to pay for expensive insurance based on the amount paid by the customer, but instead want to set the insurable amount to $100 which is the maximum carrier insurance that I get at no additional cost. As a result, I must change the insurable value on most of my orders to be $100 before printing the shipping label as the insurable amount field cannot currently be set by an automation action like other order fields can. With hundreds of orders to process every month, this adds hours of unnecessary work. I am therefore requesting a new automation action within the automation rules so that I can set the insurable amount of an order to $100 for every order imported, and then change the insurable value only for shipments that need to be insured at something other than $100. I am sure that many other vendors set the insurable amount to the maximum carrier coverage of $100 and so this new automation ac

Hi there! Anyone else come across this issue, where team memebers are constantly printing labels and voiding them because they missed a note, or they had to change something?

The new outsourced Customer Service staff on Phone Support is the worst Support team I've ever spoken to. Not only do they NOT KNOW how to use Shipstation, they won't ask questions to get clarification. I have to go around in circles repeating myself over and over again. I'm literally training them on how to use Shipstation and explaining my process and logic of my steps.  The US support staff knew how to use SS better than me. If they didn't know, they were able to figure it out using the gist of my explanation; I didn't have to walk them through the process from start to finish. This is the 2nd support call where I spent over an hour without a resolution. Not only was the issue not resolved, the support agents didn't understand the actual problem.  

it was good on the old interface to be able to see when the shipment was projected to get there before you purchased a label. it showed this info right under the price as in the attached photo of a ups quote.

Any chance Shipstation will introduce a change log for new features? I know you have the blog, but you never update it. There have been heaps of changes especially around API's but nothing is announced except for replys in existing threads.Something like what shopify does would be awesome, link the change to a support article with the date of the announcement.https://changelog.shopify.com/

getting this error An error occurred attempting to update orders: The connection appears to be invalid, attempting to reconnect this integration may resolve the issue.

Is there a way to assign certain carriers to certain stores?Or block certain carriers from certain stores?Use case:We have our Amazon store connected. We would only ever ship with Amazon Buy Shipping. I'd like to be able to block our other carriers from showing for orders on our Amazon store.Another use case:We fulfill orders for a client, using their fedex account.  When shipping their orders, I only want to see rates from their fedex account.  And similarly, when shipping orders from other stores, I want to HIDE our client's fedex account options.Is there a way to do this currently?

Having trouble with ShipStation API integration where orders from our e-commerce store aren't importing correctly. Some orders come through fine but others get stuck with incomplete shipping addresses or missing product details.The API connection works and we can pull order data manually, but the automated sync keeps failing on certain order types. Error messages aren't very clear about what's wrong. Need someone who knows ShipStation API to help debug this.Need a couple of hours of help to fix the order import issues. Have to get this working by Thursday since we have a big shipping day coming up.

I'm a new customer, and ShipStation has already proven very useful to me, so I'm really glad it exists, but the UX is, I hope you'll forgive me for saying, terrible. I understand that it's a very complicated process and requires a lot of specific things, but it took me a week and six calls to the help line to get to the point where I could print a single label. Now, a certain amount of this was just me getting used to the platform, but even when I knew exactly what I was trying to do it was often really difficult to figure out which button I needed to click and where it was hidden.A UX overhaul would certainly make my life easier, and I have to imagine that there are others who feel the same way.

I understand ShipStation doesn't offer product label printing options in their subscription model, but are there are any third-party integrations available that would allow me to use some of the data from each ShipStation order to print a label I could put on the back of each of our products?

We had a wild error yesterday that we only caught when it was too late and order was shipped resulting in $100 loss plus negative customer satisfaction and likely negative feedback.Without any warning from shipstation 3 different people orders got combined into one. Shipstation does not allow combining orders from different users with different addresses. Buyer A who got the whole order had 3 orders in total which we combined into one as we always do. Buyer B had 2 orders. Buyer C had 3 orders. Somehow shipstation lumped all these 3 orders into buyer A order. We print pull sheets and ship using those. No way for us to know buyer A order had also buyers B and C orders.I chatted with customer service today and they copy pasted a whole list of reasons why this would happen and they’re all errors on shipstations end. My question is if anyone else has ever had this issue because now we won’t combine orders at all in fear of having this happen again. 

UPS has a API which could be added to Shipstation to reduce administration fees for E-commerce Shipping into the US.  The API (World Ease) creates a master shipment for customs and all children can be attached.Currently, this feature is an add on in Worldship which is awful software.   But saving $30 per shipment plus paying the tariffs are costs all small business should avoid.I would love to show a developer this process and show them how easy this is to add into your shipstation software.  This feature will help ensure people buy Shipstation for any e commerce shipping into the US.  

Hello, For all international orders we need to go back into the order and manually print out 3 copies of the custom docs.It would be helpful to add in a scan code to print the customs forms, but the current setup closes an order after it is printed.So if the order can remain on the screen after it is printed to allow us to print customs forms that would be helpful as well as a scan code to print customs forms. Thank you!