ShipStation Features

Hey all, Our ShipStation rep asked me to post this idea here. I manage a young (less than 2 years old), fast-growing distribution company. We carry almost 200 different products and ship exclusively through UPS' parcel service. We recently discovered ShipStation's ability to work with Master Tracking Numbers (one "main" tracking number with a family of other tracking numbers that are linked) and I discovered an interesting issue. We have auto-split shipments currently set-up and I asked our rep if we could do auto-split with a sorting feature that limits each shipment to what will fit in a single box with a collective/final weight of less than 50 LB.Let me provide an example: Let's say a customer orders 50 SKUs total. The collective weight is 462 pounds (purposely using a weird number); thus, we need to have at least 10 separate boxes, if not more, to account for our desire to stay under the 50 LB/box weight limit UPS has before major charges occur for heavy shipments. Ideally, Sh

Insight / reports / raw data / Shipped orders - missing mark as tracked dataplease can the development team enhance the reports so that mark as tracked appears in the raw data / shipped orders report.We pay extra for every marked as shipped entry and yet are unable to report on them.See https://ship8.shipstation.com/dashboard/reports/ShippingExtractThanksFrank 

Hello, Inside the "Shopify Connection Settings" we're able to import the Harmonization Codes from Shopify but there's no option to import the Country of Origin. These two go hand in hand so it would be nice to have the option and would save a lot of data entry.Thank you! 

Seeing lots of posts about how to quit ShipStation and where to turn instead, given that ShipStation is tripling our monthly fees starting in May '25 simply to maintain API access (the exact date seems to be different for each customer...another money grab technique).Hoping to consolidate advice on ShipStation alternatives here...and maybe even get ShipStation's attention about how forcing customers into the Gold level subscription merely for API access is just one of many signs about how little they care about their customers.Wonder how many likes and views this post can get to help steer potential customers away from ShipStation so they don't get hoodwinked with 3x monthly fees like we have...and also to help each other with the best ShipStation alternatives. Ready, go! 🙂 

I own a single product business and the product has 3 different variations with standard, custom, wholesale. These are differentiated by tags in my orders and I track our inventory based on what is shipped out based on the Ship Date. I'm looking for reporting that includes Product/SKU, Tag, Ship Date. Everything I've been able to generate will be close (order date instead of ship date, missing tag, etc.). Main point being more flexibility on the reporting to where you can include in column available within a particular time frame. 

I would like to have an option to mark a product as an individual item.  Each item ships in it's own box, so if 2 are ordered we need 2 shipping labels. Currently we have to go in an manually add the second package and correct the weights. 

As a new, small e-commerce business who purchases inventory from a variety of suppliers, the purchase order features seemed to be the right fit since we integrate our inventory management through the 6 e-commerce marketplaces we sell on.  I learned that shipstation requires you to purchase the package that is almost 3 times the price than the plan we are currently on ($150 per month to $400 per month).   Was wondering if anyone on the forum currently uses the purchase order premium feature with their high volume subscription? 

Your auto-refresh for pulling in orders from customers or retailers needs to have the ability to have orders refreshed at specific or certain times or at a specific frequency.  Ever since we setup EDI connection to automate things, if shipstation hasn't refreshed itself by the time our daily EDI batch pulls, then orders can be missing.  This causes extra work for me and my EDI team to re-process the EDI connection to bring in missing orders and does not help with automation.Having the ability to ensure orders are processed at specific intervals, or at specific times (i.e. every X minutes or every hour, or at 11:00am every day) would be immensely helpful.

We are a small business who has invested a lot of time into implementing ShipStation into our eCom store. We have loved using ShipStation thus far, but the recent announcement of Policy Changes for API will result in us having to pay an additional $120/month to access the API. We are currently on the Starter Plan, which has always INCLUDED the API, and it has everything we need. The changes to the Subscriptions will now only provide access to the API from a Gold Level subscription - resulting in our plan increasing from $19.99/month, to $139.99/month.... I find this absurd. I don't understand how they can think this is acceptable. We don't require any of the added features that come with the higher tier subscriptions, we only require the API, a vital feature they are just removing without providing any additional ways to access at a similar price point. I wouldn't mind a slight increase, I understand the need for change but I am super disappointed in the current options. As a result we

In awaiting shipment orders the filters on the Ship by Date are very difficult to use.  Could you please just mimic the same filter options you have for Order Date for Ship by Date.  At a very minimum having the custom option would be great.  As often I get wrong results when I use the X Days ago or ahead.  The order date filters are much easier to use and get results that we need.

We have 2 similar, common scenarios for which I can't currently create ShipStation Automation Rules.1. eProducts: eBooks, video workshops, etc. People can order them from our connected store, and the orders sync to ShipStation. The deliverable is data, not a physical product. The customer automatically receives instructions from the Store for how to access it. I'd like to create a Rule for these SKUs to automatically set the Carrier to "Other" and mark them as shipped. But "Other" can't be set as one of my Carriers, so it's also unavailable to Rules. And I don't see a "Mark as Shipped" action, either.2. Will-Call: The store has "In-Store Pickup" as a shipping option. People that live nearby often use that to save shipping costs. These are physical products that we have to pack, so we do want the orders to come to ShipStation, but I'd like to be able to set the Carrier to "Other" from within the order details window. Since I can't select that as one of our Carriers, it does not appear o

We've been using Shipstation for almost 10 years and just recently the buyer notes no longer print.  We did downgrade about a year ago but they were still printing on the packing slip.  Now all of a sudden then won't print.  The buyer notes are properly imported from Shopify.  I've contacted support and they fix it but it only works for a day. I've contacted support 3-4 x regarding the issue.  Is this something that is being worked on?  We use another shipping software so it's hard to justify upgrading to a much higher plan when we are not using the software as much- would just like the buyer notes to print on the packing slip like they were before for years.  Thanks for any help and feedback regarding this issue.

Seeing as GST is a tax identifier used in the following countries:AustraliaCanadaIndiaMalaysiaMaldivesNew ZealandPapua New GuineaSingaporeIt should be a tax identifier we can use and it's not currently an option. This is a deal-breaker for myself and many using ShipStation.

It would be very helpful if your developers would assist their customers (us) with being able to reproduce an electronic customs declaration so that we can correct an error such as an international HS code, especially since customs in Ireland for example said they would accept this - I am currently trying to find a way to edit the Harmonization code and resubmit it digitally to customs and I cant! which will result in it being shipped back whioch could take many weeks and a loss of cost for shipping label which is very frustrating to say the least - when it can be fixed with an edit code option.

You all have to get your act together and allow users to log in to the mobile app without first logging in via a browser. Most of the time, even after logging in via a browser, it still will not let users log in to the mobile app. I usually just get the account blocked and have to constantly get it unblocked. It is rendering the mobile app useless, and I ship a ton via the mobile app as it is easy to use with one or two shipments.  I mean I pay for this service when I could easily just use another service like Pirate Ship since the rates are the same.  

Hello! I'm new to ShipStation but not API integrations. I'm working with a client to track fulfillments and so using webhooks to ping my endpoint, however, there doesn't seem to be any kind of identifier for which account and/or store sent the webhook!I'm creating mine in a modular way so that it could be used by multiple clients and after finding out that WebHooks in v2 aren't technically ready and still required to use v1 webhooks. With v1, the only unique headers I've found are `X-ShipEngine-Timestamp`, `X-ShipEngine-RSA-SHA256-Signature`, and `X-ShipEngine-RSA-SHA256-Key-ID` and then the body just has the resource type and URL. So what I'm trying to do is, when I get the request, do a database lookup to see which client/account the webhook belongs to so I know which credentials to use for authorization to then get the information from the resource URL. If my whole app belonged to the client, then sure, or if the endpoint was unique to the client, then okay, but due to the modu

Hi,Amazon start flagging sellers who ship by according to the business customers preference. Would be great is ship station (like amazon seller central does) add this feature so we can keep shipping through direct. Thanks    

I recently had a store disconnection with Amazon that almost caused my Amazon store to be deactivated. We all know Amazon doesn't play when it comes to late shipments! The problem is I didn't know my store was disconnected. It would be very helpful if Shipstation had an email alert for store disconnections, as this has happened several times in the past. Unless I go to the settings and check the stores daily, I don't know if a store is disconnected. Due to this disconnection that lasted about 36 hours, I am now in a 10 day probationary period with Amazon so my on-time order rate gets back down to acceptable levels.  

Hey all! I just think it would be convenient and less confusing to be able to modify shipstation hotkeys from the help/hotkeys menu. I mean it already has a button saying you can apply changes, but you can't even make changes in that menu so... Hope this helps others going through the same confusion lol. 

I would like to request that the Order Summary report include the Order custom field information.

We have used shipstation for some time but it appears the connection linking it to amazon went down yesterday and seems to have not been resolved for us?I have deleted the account and reconnected. Removed permission on amazon and then added a new store on shipstation.Is anyone else in the same boat?Thanks

What happened to the Log In button? I have searched the entire page. Am I just not seeing it?

I tried to create + print a FedEx overnight shipping label for a manual order. I clicked on that button and it removed the funds from my account. After clicking on that button, nothing would happen. And when I went to that print icon in the app to print the label, this window opened up and showed this error message on the print preview and the PDF file had issues opening as well: {"Errors":[{"Message":"Value cannot be null.\r\nParameter name: fileStream","ErrorContext":null,"Code":"Unknown","Level":"Error"}],"statusResponse":null}I am out $143.16 and shipstation tried to charge my bank account 3 times for $155.93 afterwards. I chatted in with Saab, IzzaBhelle A. they were very rude and unhelpful. Would ask me several times for my bank statement record and what happened, when I already sent screenshots via chat like they weren't listening. The last message I received from them said: "...there is no ETA on the escalation on this matter, but I will update you right away once I g

We use the Order Page's Shipment Activity to see when automations processed, shipping labels were printed, batches were made, orders cancelled & by who. Right now when the dropdown is expanded, the oldest date is at the top - so if there are a lot of updates to one order, the most recent log is at the bottom.Getting to the most recent action requires clicking the "load more" button and then scrolling to the bottom of that page - sometimes 3 or 4 times before I get to the most recent date.Please swap the default from 'earliest date on top' to 'most recent date on top'

Hi Team,I hope you are all doing well!We are currently using Amazon Inventory for fulfilling our orders and have set up auto rules to designate the fulfillment center as Amazon Inventory. However, we often find ourselves needing to open each order internally to check the available units at Amazon.Would it be possible to display the available stock on our storefront? This would greatly streamline our process and enhance efficiency.Thank you for your attention to this matter!