ShipStation Features

We use Paperless Trade (PLT) on our DHL account, to create and file customs paperwork electronically. This works well, and we use it on almost every international shipment we raise.There are some countries where PLT isn't accepted and we have to attach Paper copies of the customs paperwork to the package. For example, anything going to Martinique worth more than £25 has to have paper customs documentation.Shipstation won't let us create a shipment, print the labels and then print the paper customs documentation. It just won't. It says that PLT is not available for this destination, and suggests I should "resubmit as a regular shipment" - but that isn't possible. That value to that destination - "computer says NO!"I spoke to a very helpful agent on the Shipstation team, who simply turned off PLT in the back-end, pushed the shipment through, then turned on PLT again - I could then print out all the documentation and get the package out of the door.It seems madness that we can't have the

Hi, Few customers asked me if they can have real access to the inventory.  Can you create a feature where the customer can loggin in and have access to their store inventory and not the inventory of my whole warehouse. I am thinking about switching to another platform that allows this feature as I am losing some customers. Thanks 

We have recently started getting the following error: "no response from workstation" when we select the scale/weight during packing/shipping in Shipstation. The issue started a couple of weeks ago, then sort of faded now they are frequently occurring again on multiple stations. I de-activated the scale server via SS Connect and scales, re-added, that corrected the issue for a bit but it now has come back. I also tried the URL/Host fix here: https://help.shipstation.com/hc/en-us/articles/360026157851-ShipStation-Connect#UUID-237be7ba-7203-6bcc-dbd3-9b5ca2bdfa50_UUID-b2481411-f4d6-c1e8-e372-0b6a8543e550 We ship via iPads with Shipstation running in Safari. Scales sit on a dedicated PC/workstation at each shipping station linked via ShipStation connect. We have had this setup for years without issue. ShipStation support said they reset something on their side but still no luck. Scales are Mettler Toledo BC-60. Has anyone come across anything like this before? I've all but r

The 50-character customer email limit has impacted our ability to ship orders. Many of our customers have very long email addresses or multiple persons who need to be notified. The old 100-character limit we were able to work around. Can you please reinstate the 100-character limit? 

Every time we need to integrate a new store, we have to either call the API or contact support to get the store ID for the new store. It would cut down on your support requests if you just added the store ID to the Store Settings page. 

Hi Team,I’m reaching out to express my frustration regarding ShipStation’s lack of support for WebP image formats. WebP isn’t some new or niche format—it’s been around since 2010, providing superior compression and faster load times compared to JPG or PNG. Most major platforms (including WooCommerce and even WordPress) fully support WebP, and it’s quickly becoming the standard for modern web development due to its performance advantages.Yet, ShipStation seems stuck in the past, only displaying JPG images. When I contacted your support team to ask if WebP support would be added, I was met with dismissive and unhelpful responses, essentially redirecting me back to WooCommerce. The problem isn’t WooCommerce—it’s that ShipStation refuses to recognize WebP URLs and display those images in its system.As a long-time user of ShipStation, it’s disappointing to see how out-of-touch the platform feels when it comes to modern web technologies. Creating separate JPG versions of every image just to

I would love Shipstation to give us the ability to organize Tags and our very long list of International HArmonization Codes.For us in the morning we usually add a few tags to all our orders like package types. Though many products already have these tags configured to the product new products that were just recently added are missing the tags so we go in and add the tags manually. However because we have so many tags we would love to organize them to make the process easier.Similarly we ship internationally all over the globe. We have to add tax ids and harmonization codes to many international orders and this list is long and very hard to sort through as it is not in alphabetical order.Help Shipstation...your my only hope.

It has been over 3 years since I was told by ShipStation that " We are working with PayPal to integrate automatic tracking number submission." However, it is still not working. For every PayPal sale, I manually enter the tracking number on PayPal. Please Fix This Problem!!! 

Hey guys, is there any way to get shipstation to use the packing slip that is used when you print a packing slip in shopify?

I was very excited to see the new 3pl feature, and have switched one of my clients from being a regular store to a 3pl client with their own account that integrates to mine. Unfortunately, it seems like we are going backwards in some areas with this new feature. Clients need to be able to cancel an order from their account, and have the cancellation occur in our fulfillment account. In the traditional system of one shipstation account, multiple stores, clients could cancel an order in their shopify, and the cancellation would come through to my shipstation account no problem. Now clients have no way of initiating a cancellation on their own. Seems like shipstation is trying charge more (client has to pay for an account, I have to pay for an account, and I have to pay for the 3pl feature upgrade, for less capabilities. PLEASE fix this and allow clients to cancel orders through their own account ASAP.

We use Shipstation Connect to talk to our printers and weigh scale. Connect seems to be, somewhat regularly, dropping the connections with these devices. We also find when it happens, Connect needs to be re-installed too. The printers & scale are local to the machine we use Shipstation on and are testing OK.  Anyone else having this problem? Is there a fix? We use Google Chrome & Windows 10 Pro.

We're a growing fulfillment center with over a dozen clients' shopify stores all hooking into our shipstation. In order for us to separate out these clients' products, we use the Reporting Category feature. We've mass-imported all of the existing products from our clients and set each product's Reporting Category to each client name, but as clients make new products, they're coming into our shipstation with no Reporting Categories and screwing up our reports.What we really need is for the Shipstation automation features to work with setting Reporting Categories. Simply put, we want to be able to set up a rule saying "if order is coming through X store, set the Reporting Category to Y". Without this feature, every time we get new products from any of our 20+ clients, we have to manually set it. And that makes the Reporting Category feature essentially useless because the process is impossible to stay on top of. In order for this feature to really be functional, it needs to be integ

Adding a feature for creating automation rules to set tagged products to non-returnable would be helpful to avoid customers from creating return shipping label from ShipStation when they try to return non returnable items.

Hello!After setting up the Carriers from Shipstation, the UPS option wasn't on the list. So I clicked on "Update ShipStation Carrier Services to enable new carriers and service options", which takes me to the setup pop-up to add UPS. BUT even though it says "carrier added successfully" it still doesn't show on my list of added shipstation carriers.Then, when I try buying an UPS label, I get this message: "Failed - Please complete your UPS from ShipStation account setup in order to create shipping labels."I have tried to setup the UPS from Shipstation dozens of times and it still won't appear as if it's done. I don't know if this is a bug or whatever, but I need my setup to work so I can use the UPS prices.Also, when I add UPS as a carrier (separate from shipstation ones) I'm able to purchase the labels. BUT I need the labels offered by "UPS from Shipstation" because they have cheaper options than when I integrate UPS separately.Please help me figure out why the setup doesn't stick.

Hello. I'm wondering if anyone else is having the same issue where shipstation is taking over a full week to respond to questions that are being asked in your open support cases. I'm at a loss as to what to even do anymore here. It feels s though I'm being g ghosted and the lack of customer support and timely responses has me wanting to switch to a different shipping service completely. I understand a few days, but over a week is way too long to be waiting for answers, esp as a long time customer. 

For Carriers that don't send cost information be able to set this figure based on Carrier and service used. I.eRoyal Mail Tracked 24 with dimensions less than 60x40x30 costs £2.80DPD Next Day Parcel costs @4.80Prices could be set in the automation rule or on the Carrier level 

How do I setup 2FAapparently I have to do it today

Is there a way to set multi package presets? Lets say I have 1 product that weighs 54lb and has a box size of 13 X 13 X 16. I have the preset for if a customer orders 1 but I would like to have if they order 2 or 3 that it automatically set up 2 or 3 separate packages all the same. Is there a way to do this without having to click the + next to package and add manually?

Last year we began using our domain to send both Shipping and Delivery notifications. We carefully went through the set-up process and we have green lights on set-up!About 5 weeks ago we began getting emails from customers asking if their order had shipped. When we checked to see if the shipping confirmation had sent, it showed it had and our CC was in our inbox as well. We have noticed this is mainly occurring with yahoo.com and aol.com email addresses. We looked over headed info for these emails and found that the send from email is:Received: from o25.email.shipstation.com (o25.email.shipstation.com. [168.245.101.79])This is a Sendgrid IP which is the sending platform that Shipstation is using. When we run a DMARC test on this IP, the results are as follows:It is also showing on a blacklist.I spent hours with Tech support on this issue, and they are convinced we are are sending the emails from our mail server and we need to personally reach out to yahoo.com and aol.com and

I think it would help with efficiency and accountability if there was a way that I can see how many orders each user shipped. 

It would be incredibly helpful if there were a way to measure how frequently couriers are on time with their deliveries. A metric showcasing this would greatly benefit our team, and I believe it would be valuable for other businesses that rely heavily on timely deliveries.Thanks for considering this!

I currently have 3 UPS accounts and I'm only able to choose the default one when setting up my automations. I have 3 different accounts because I ship from 3 different locations. It would be awesome if we had the ability so select from all registered shipping service accounts for automations to help simplify procedures and avoid issues with invoices.

 The page keeps saying "Form submission failure: The information being saved is not valid" when I try to change billing info for upgrading the subscription plan.But I am sure that the card info is correct, because I still use this card to place orders. Anyone has the same issue? Thank you!

Been using ship station, for the past 8 years, we have now started using Shopify to integrate our dealer sales over QuickBooks but have noticed a revolving issue, that our dealers can't use the net 30 Payment details that shopify allows to ship our product through ship station because it doesn't allowed unpaid items to go Through. Was wondering if that's something that is on the horizon to be integrated, so I don't have to find another service that does, cause its so much better than any other service out there. 

Our website collects EORIs and exports them in the XML.In a post Brexit world it would be extremely useful if ShipStation picked these up and included them in commercial paperwork submitted to couriers and then customs.It would also be useful if it would to the same with customers UPS account numbers so customs charges can be directly billed to them.