ShipStation Features

The new layout for shipstation columns is super frustrating from a user stand point. I used to be able to click the “shipstation” logo at the top left to auto refresh orders and now that sends me to insights. Wish users to organize the columns or that this update would go back to how it used to be. 

We just started using Rate Shopper and it is a huge time saver for our multple UPS accounts. However, there are still areas it is severely lacking any time savings at all.The Fedex One Rate program allows you to ship for a low flat rate that is often cheaper and faster than ground. Initially, the program started with requiring shippers to use (and select) one of their supplied box sizes, and also that it is for the One Rate program. They have since expanded to include regular boxes that fall within a certain cubic inch. For example, a 6x6x6 regular box falls within the FX One Rate Small Box specifications. In this example I chose a 6x6x6 box because this is a cubic casting of metal, which would only fit in a FX supplied Large box, which is more expensive to ship than a Small Box rate. Let's say this 6x6x6 box selected as Regular Package (required to quote ground and regular express services) that is 20 lbs would cost $24 to ship ground, $65 to ship 3 Day, and $92 to ship 2 Day. However

I worked with Shipstation support and they suggested I bring this up to the community.  The add on is $150 per month and I asked Shipstation if there was a way to run a report from dates in the past to see if I would save more if I added the Rate Shopping app.  It seems like a good idea, I sure do not want to pay $150 per month if it only saves me $100.  I am sure the large shippers don't have this same issue as us but I am also sure some would like to know. 

Hi, There is anyone in this community that is using Shipstation in Webkull? 

I am trying to receive support, but the chat button has been hidden. I am obviously logged in. I am able to find the chat in the source code, but it seems do have been disabled on the ship station side. For a service that costs so much per month, I have to say support and features are underwhelming.

Hi,I would like to request the shipstation development team look into this issue. The recipient email address column able to send multiple email address is very important for all customers. It was able to send multiple email address under Store Channel Email setting, but not for each order which is not make sence. Each order ship to different customer and belong to different sales rep. So we need to put 2 email address for each order. Pleaese escalate this issue to the development team and fix it accordinly.

Can’t count the number of times I inadvertantly clicked the “save by using this other method...” button and then had to void a label and redo with the shipping method the customer chose.Now I have to watch that I don’t click “Flag Address” if I need to click the validate link.  Please make these two features optional!!!!

Obviously, the tariff situation in the US has brought a lot of challenges, and we’re grateful that many helpful tech features have already been implemented. One thing that would make our lives much easier in dealing with this situation is inventory syncing on a SKU level.Currently, all SKUs are synced to all marketplaces selected as targets in the Inventory Sync add-on, as long as “track inventory” is active for the SKU. The issue is that we cannot sell certain products to the US, which means we cannot allow stock to be pushed for specific SKUs on specific marketplaces.Right now, we only have two options, and both create problems:Disable inventory tracking for the SKU entirely, but then stock won’t update on the other three marketplaces where we do sell the product.Disable inventory sync for the entire marketplace, which prevents stock updates for all other SKUs that we still actively sell there.Neither option is workable for our business.That’s why we would need the ability to deactiv

Need sku level sync settings….I have some platforms that need true acutual inventory count and another platform using same sku that has track stock off, but SS turns tracking on IN that platform and adds the stock.

Support chat is disabled.Support cases link is dead, takes to the dashboard. 

We desperately need a HighLevel to ShipStation integration.  We have multiple HighLevel Stores and need to be able to seamlessly connect to ShipStation.Currently HighLevel will send our orders over to ShipStation however they go through Manual Orders.  We have multiple stores and are needing a true HL to ShipStation integration. 

it would be extremely helpful to sync product tags from shopify into shipstation. manually tagging products within shipstation does not work.this would then help to add additional automation rules using product tags. currently you can only sync order tags and customer tags.  

We import orders from our ecom store on the day they're placed, but we don't ship until the orders are ready — typically 10 to 20 days later. When we go to print labels, the ship date on the label shows the original order date, not today.I know I can click "Ship Today" on each order to fix it, but we process a high volume and this adds friction.A few things I've already ruled out:Automation rule on import (sets a stale date, not useful for us) Shipping cutoff setting (that's for rolling to next day, not for this)Questions for the community:Is there any way to force ship date = today at the moment of label creation, not at import? For those with a similar fulfillment gap, how are you handling this? Any presets or workarounds we're missing?

Hello everyone!I have searched relentlessly on how I can place a page break after a certain number of line items.  We use pre-printed invoices/packing slips that have a peelable shipping address label on the bottom left of the 8.5x11 sheet.  We have cases of these sheets and would like to use them up before switching to another solution.This limits us to only a certain number of line items before it needs to continue onto a 2nd sheet.  In our case that is about 9 line items then a page break.  Otherwise, the lines continue on through the shipping address and onto the next orders packing slip.I looked through our options with Shopify, where our webstore is located, but I'd much prefer to solve this in Shipstation so our fillers can scan the order barcode to bring up the shipping info and label.I've attempted the break-after code with the nth-child code, but it appears to only work with the "@media print" css which isn't allowed in the Shipstation format.  T

Hey, it would be very nice and helpful if when tags were updated, it was a live update that could trigger automated rules. This would be especially helpful for businesses like ours that use the tag system to organize our orders. The tags can tell us where the order is in our process from receiving the orders to shipping them. We have about 7 steps that each order goes through from the time it is received to the time it is shipped. I have spent the last 2 days trying make an automation rule, both through Shipstaion and a 3rd party with no luck. The goal is to have an automated email sent to the customer when the order reaches a certain point, based on a tag that gets applied, to then update them, as 75% of the emails I receive daily are asking the same thing, "can I get an update on my order." The issue that prevents any automation rules from applying is that tags are not updated on the backend once an order is imported according to the support agent I chatted with today. I am positive

Has there been a change for ShipStation Support? I have noticed that the support opening hours have changed from 8 am CST to 9 am CST. Is this the case because support has now been outsourced overseas? 

I see it's been an ongoing issue for a few years based on similar requests, but wanted to bring attention to this much-needed feature within Shipstation again.As it stands, Shipstation only displays the cheapest option, however, I want it to be able to show ALL shipping options (even if they're more expensive) to not only give customers options, but to allow other add-ons within Shopify to be able to make rules based off of the shipping options.I am wanting to only display USPS for PO Boxes, however, it only pulls a live rate for USPS for ALL addresses since it's cheaper than FedEx or others. This is not ideal for non-PO box addresses because I want them to choose from FedEx only.

Hello, is anyone else seeing a problem when shipstation suggets combing an order. I have noticed that when it does it gives me the wrong customer name but when we go in to look it has the correct customer and orders to combine. I have opened a ticket with shipstation to see about getting this fixed.  

Good afternoon,The following is a problem which faces anyone shipping food, supplements, or medicines/drugs to the USA.When you do so, it is necessary to complete an FDA Prior Notice before the arrival of the shipment and send this to the carrier for customs clearance.The FDA Prior Notice form can only be completed AFTER you have a Tracking ID (and hence AFTER the creation of a label in Shipstation).The FDA Prior Notice form therefore cannot be attached to the shipment's customs forms, as these are generated electronically in Ship station, and cannot be altered after the courier Tracking number is generated.  And of course a Tracking number is needed to complete the FDA Prior Notice in the first place. So in terms of attaching the FDA Prior Notice confirmation number (or form), it's a 'chicken-and-egg' type situation. I would appreciate I would appreciate a function which allows transmittal of a customs form to the carrier’s customs clearance team, after the generation of the label, id

I am trying to find a way to add the buyer's phone number to our packing slips, the same way we have the recipients phone number displayed.  I have familiarized myself with the list of packing slip field replacements in custom templates, and while [Recipient Phone] is included in the list, there is no option for [Buyer Phone].Is there possibly a work-around for getting the buyer's phone number to be included in our packing slips?

Was creating labels for orders when I noticed a new banner warning on the insurance. It displayed as “You could be liable for lost or damaged goods” with a warning triangle and yellow box. Never gotten this warning before and assumed it was the result of fulfilling a large order but when checking the smaller orders it appears that this new banner also replaced the “Insurance”. It still has the drop down option and I am able to select an insurance option, but I don’t think the “Insurance” needed to be replaced with this new banner as it made it seem like there was an issue rather than an option I can select. 

This issue was brought up about 3 years ago and the pop-up tiles are still popping up.  They pop up all the time.  They let me know I purchased postage.  They let me know I'm printing a label.  They let me know I'm printing a packing slip.  I already know all those things.  I don't need a pop up to tell me what I just did one second ago.   AND - they are in the way.ShipStation really loves its pop ups.  So, if ShipSation is unable or unwilling to remove those pop-up - at least put something useful in there.  Maybe some good jokes, or stock tips, or breaking news...  I don't know... anything.  I just know I don't need a pop up to tell me I printed a label. 

Anyone used ParcelGuard Claims recently? Meaning in the past few months from today July of 2024We are coming back to ShipStation as we currently using Veeqo and we are an Amazon FBM using CSBAWe have seen all the comments on ShipInsurance but would like to know about recent claims, such as - Amazon Client reports not received when the tracking states that it was delivered. Claims of shipping damage and when sellers get notified from Amazon CSBA (Customer Service by Amazon) for which we use, and client refund with a category of "General Adjustment". Let us know your experience with ParcelGuard along with is it better than ShipInsuranceThanks! / Dave 

My customer engagement page has been broke for months now and i keep getting the runaround from support.here is what it looks likeAm I the only one who has this issue?This is pretty ridiculous that a main feature can't be fixed in a reasonable amount of time.

Can you please make the USPS and UPS shipping labels the same width? The UPS label is slightly wider than the UPS (outline size). So when you print say two labels on 8x11 paper, stack the USPS on top of the UPS label, then cut them both along the USPS boarder, the UPS label is cut off on the sides and not usable. Right now, I have to remember to stack the UPS label on top and I don’t always remember to do this and it becomes a bit frustrating. Just FYI, Pirate Ship does print both labels the same size.