ShipStation Features

Is there anyway to sort shipments so that the order errors (orders with the yellow triangle and ! symbol) are at the top?It is very time consuming for our team to scroll through our orders to find errors prior to label creation.

Original post by user Jarrod Murray   Can you add product pictures to the shipping notifications?  For example if they purchase the yellow hat, it will show the picture of the yellow hat in the email?  I have seen other companies include thumbnails of the products that are in the shipment and it would be nice to be able to include it.     Thank you, Jarrod 

HelloPlease, add the tracking number in the Order reports. It will be so valuable !!

Hi,Could someone please recommend a bar code scanner that integrates nicely with shipstation. We are looking to use the barcode scanner for inventory management and printing labels. Please help!! We're a start up business so we don't have to much experience with all this and I just want to make sure I am looking at the proper products for what my team needs. 

I keep getting this error and if I try to pay for a single shipping label it pops up a processing window that quickly goes away. Something got broken....I cleared all my cookies and wiped out my cache as well to make sure it wasn't on my end. I even tried processing an order from my phone... Nothing is working.

Etsy orders are not updating. Getting "Error updating". I tried to ship a couple orders manually and I am getting "Could not refresh authorization credentials in timely manner." 

Unable to print nor generate packing slip. All order are also taking a longer time to load in shipstation. 

Over the past couple weeks or so I see that info. is required for both the return address "name" and "business." Why is that and is it a bug? I've got the same info. listed in both areas just so that I can print, but it looks ridiculous. Thanks

Been trying to figure out which reports are best for this. For context, we fulfill thousands of orders per month, so the datasets are very large. 

lowest price not working (AGAIN!)ebay orders are duplicated

We could really use some more automation options. For example, being able to automate tasks for orders with OR logic for the criteria (currently the only logic that works for multiple criteria is AND logic). If we want to achieve our desired automations, we have to build a really long list of individual automations, when an OR operator would allow us to achieve everything we want to within one single automation rule.We would also like the ability to use the item SKU argument for multi-item orders. For example, we would like to be able to automate tasks for orders where ALL of the order's SKU's contain a certain text or number string. Currently there is a limitation for the "item SKU" argument where it only works for single item orders. If your order has multiple items in it, the automation rule will skip it. 

I'd love to see a feature which allows an owner to restrict what a user can see properly. I know I can restrict users to only see orders assigned to them, but it would be much more helpful if a user could only see orders and products from a specific store or stores. This would open up ShipStation to small fulfilment houses who don't have the need for more complex warehouse management programs, as they could set up clients as users who would only be able to see their own stock and orders. This is a huge, and growing market, which currently ShipStation is missing. 

Fields requested to be mapped from BigCommerce:Manufacturer Part Number (MPN)Brand

As the title states, if you change service level to something else from what that was imported the 3rd party billing to UPS will revert to UPS by Shipstation.  Is there a way to stop this?

We create personalized products.  As such, it would be very useful if a note field and tags could be applied to the line item instead of just to the overall order - especially if the order needs to be split.  At times we have notes that are left for the entire order, but the note may only apply to a specific product.    

I noticed that this has been brought up before.  I do not understand why we can not generate a report for Scan to Verify. All the information is in ShipStation.  Please consider adding this feature, I'm very disappointed  as we just switched to ShipStation.  Thank you in advanced.

So we just had a customer complain we sent his package to the wrong address. I checked his order and the shipping address matched what he's saying he entered. HOWEVER, when I reprinted his shipping label, there is a different zip code. There is a warning on the order page stating "Possible incorrect postal code. Suggested: 90037" but I did not change the zip code and just printed it as is, not realizing SS changed it for me. We have the *AUTOMATICALLY STANDARDIZE AND CORRECT ALL US ADDRESSES WHEN VERIFIED?* feature turned off in Store Settings, as we've run into the issue before. ShipStation support confirmed that we have this feature turned off, but is blaming USPS for changing it when I print the label.  Has anyone else run into this issue?

Hello there,Can we request a on the woocommerce meta orders to be able to pass on the custom fields on shipstation? or better to possible to map it on the Deliver By, Ship By and Hold Until? thanks

I I'm hoping that they will add the feature to be able to split an order into two shipments on mobile apps. All I have is my phones and a chromebook and this feature is not there. I have to go into chat and ask a representative to actually split the order for me. It would definitely be a bonus to be able to do that myself.

Hello Shipstation Community, I have noticed that there's no public information regarding new updates for Shipstation Connect. This will be a great addition to introduce since there isn't an automatic update feature. Audiel

Our Zebra ZP505 printer connect to a Mac was printing blank labels after following all set up advice from both ShipStation and Zebra including updating CUPS Settings. Finally found a solution to the issue. Zebra recommend using the ZPL driver which is the automatic default when you install this printer. The issue was solved by installing the the EPL2 Driver instead. Thought I would post here in case anyone else was having the same issue.

The issue that the printing through shipstation connect is still not working. I had the old version, downloaded the new version and it worked for one day. As of yesterday 3/12/24 I started getting the same error "Printing Error - There was a problem downloading the document."Im still able to download and print as pdf but its time consuming and frustrating! Wish you had better service that responded.

We received a package with 3 items and a handwritten note and a copy of the packing slip, marked up, from the customer indicating they changed their mind on these items and asking for a refund. We already have the items in our hands, but we now need to process a return. All we need is a checkbox with "NO SHIPPING". This way the return will be entered into the system and no shipping label will be created. The customer should get email that their items were received.

  Hello develop team of Shipstation. USPS have Flat rate (that is really good for shipping). Fedex after that release One Rate service (yes, that is supported on Shipstation)   And why you forget UPS? UPS have Simple Rate (this service have been over 2 years already). With this rate. We have a lot of room for shipment with great rate (can use custom package and only follow the Box Dimensions from UPS). Check it out by this link https://www.easyship.com/blog/the-guide-to-ups-simple-rate-aka-flat-rate?fbclid=IwAR2wvbv9wTShQQyog1i1ruvyaYg90oPLF5PANKThor1OsXX-_odDyTw6LJQ ==> Easyship have a whole topic to explain and tell the rate for UPS Simple Rate. That is very clear and easy understand. All you can see that rate super good. I have to go direct UPS account to use simple rate from UPS and I don't know why Shipstation have One Rate for Fedex but why can't you have Simple Rate for UPS? Please make us easy to ship on your Shipstaion. Please add Simple Rate for UP

I'm sure it's been mentioned before but after speaking with an SS representative on chat, they urged me to post on the forum to help back this idea. Allowing users to create custom order status folders in Shipstation would be extremely helpful. These folders would be in addition to the default "On Hold, Awaiting Payment, Awaiting Shipment, Shipped, Cancelled, Order Alerts" folders and would allow users to sort orders more robustly. Using batches is great when used properly but this can help mitigate errors if the batch function is misused or when an automation rule does not hit 100%. Any thoughts on this from the community?