ShipStation Features

1. Make submissions easier. I know there's a process for suggesting ideas. I just can't find the start of it without a lot of trouble. Expose better what you already have.2. Fully implement Paste Entire Address. Love that feature . . . then I clean up after it. Move recipient name out of company name field, so the required recipient field isn't blank. Add email, because this is NEVER picked up from the paste. Fix the phone because this is SOMETIMES picked up from the paste---yes if it's a formatted number, no if it's a string of 10 digits (what would that be besides a phone number?)3. Make it easier to send another package to the same address. Did I send a shipment to this person? Yes, at this address. Great. Can I quickly send a follow-up/replacement part to that same address? No. Enter it all over again, cycling through Notepad to save time. But you'll still have to reenter data because of #2 above.Thanks,Bob @ Flatbike

How is there not the ability to have a single SKU be set up to have multiple shipments automatically?  I know they have the new auto-split feature, but this is only for Multiple QTY of a SKU.  I have several SKUS that are 3 boxes, that every time they sell I have to manually add 2 more shipments.  

When will the product importing functionality improve?I've NEVER successfully imported without an issue being escalated in support.  What does Invalid Product Import Status mean

When we are working in an order and weighing a package to calculate freight cost, it would be wildly helpful to have an option to automatically import the calculated freight cost from the bottom left directly into the cost summary section of the order. I find it would streamline everyone's work flow to have this as a feature. This way, we don't need to open the cost summary section and manually enter the shipping cost. It would eliminate a margin of error and make everyone's work flow more efficient. I cannot think of a case in which it would not be helpful to have a button to import the shipping quote right into the cost summary section. The freight cost needs to be there there anyway. Why not automate this? 

At the moment there is no option to add anything into the sender reference line through the ShipStation website. It should be added to where you can select things like the; order number, SKU, quantity, product title, order notes, etc can be added into the sender notes automatically.In MyPost Business by SellerDash on Shopify they have this feature and it is extremely helpful. 

I am in need of a way to leave notes on a customer's profile to make adjustments on future orders.  I know how to tag it but there's no way to see why I tagged it.  Possible reasons could be including a replacement item, using a different shipping method, etc.  This is a feature that we've been using for years on ShippingEasy but seems nowhere to be found on Shipstation even though they're owned by the same company.  

Hello is support still offering help?Has anyone had issues with product images not loading on shipstation?

Our company currently uses FedEx and UPS software when printing labels.  We're in the beginning stages of rolling out Ship Station.  When they currently print labels they get the order number, tracking number, shipment cost, retail rate printed after the label.  is it possible to get that same summary with ShipStation?  If so, how? As a work around I told them to print out the shipping number pop-up box.   

Has anyone switched from ShipStation to Veeqo?   We have been a long time ShipStation user and we are testing Veeqo.  We would like to know what features ShipStation has to offer that Veeqo does not offer.

HelloWe are consistently encountering this error. When we haven't assigned a package size or shipping service to a single SKU product, a temporary Save button is shown just above the rate button with message "Save as default shipping configuration for this product."  (pic1)        When the save button is clicked an acknowledgement is shown (pic 2)       However for the next order of the same SKU this Save button is shown again and the saved parameters for box size and service are not loaded by default. Logging out and logging in also makes no difference.Whats the point of the Save button if each time the package and service has to be selected manually for an SKU even though its been saved !

 I have created new checkout Rates for my Shopify store. But In Shopify checkout rates I can see a shipping method description added by ShipStation in SS. How can we remove it ?

Has anyone else done the math on the new subscription pricing? We have and with the new charge for printing labels from our own carriers our cost monthly cost has increased over 1,000%.We have been with ShipStation for over 12 years and since they have been acquired by Auctane a lot of their great customer service has disappeared.  Along with the new version which does not let you use the hot keys or presets it is not the same and has taken a turn for the worst. 

Hi, I would like to submit a ticket, because I can't print a shipping lablel Thanks

Hi, we generate a label with Chronopost but the price was null. How to fix it? It is not possible to avoid the label. we get error "the parcel isn't candidate to cancel (cancelSkybillAsync)."https://prnt.sc/KDx2hgNaSNH4

So I had a customer complain about our pricing for shipping. He said I should use Pirate Ship. I thought how far off can Shipstation possibly be. It was alot. I contacted the chat line and was told to post here. I figured I would before making the switch to see if anyone else had any suggestions to either why we should stay with Shipstation or how to get a lower rate before we left.- ups ground 39x16x8 13lb was $38 using pirate ship. $54 using ship station- Ups gound 40x22x10 21lb package ups ground was $42 vs shipstation $66Also Pirateship has no monthly fees and lower UPS ground rates.

I signed up to see shipping rates before i launched my Amazon store and Shipstaion started my free trial.  It only makes sense to start your free trial once you have connected a store and using all features. Scam. Not really a free trial at all.   

So we have variation listing's on our eBay store, I am trying to add an Internal note (or anything) that would add a note to packing slips stating what is in each of the variation to help the warehouse when packing orders. I spoke to support who advised HTML, but they have no HTML training on how to add it. Could any one help or provide an alternative.We already have rules for them that split them by weight, but some weights are so similar that it doesn't always help them. Ideally need something like an automation rule that adds a brief note describing what's in the particular order 

Original post by user Marc Vetere   Does anyone if it is possible to include a QR code on a packing list template and how to do so?

HelloWe are encountering an error when we split a shipment using Split and then recombine the shipments.6 package order of 2 different products.We first split the order as a,b,c,d,e and f but later found we can combine the packages as ab,cd,e,f. So tried to combined all together as ab (shipment 2) and cd (shipment 4) after e (shipment 1)and f (shipment 2) were already shipped. Shipstation throws an error saying this cannot be done at this time.    

we need the ability to attach order tags onto orders when they sync into shipstation. we use shopify and orders have order tags already but not sync over into shipstation. in speaking with one of the shipstation support agents that is not capable and you can only attach order tags and/or customer tags only within shipstation. this poses a problem as it is not feasible with the amount of orders we get to manually attach order tags. we have automation rules established within shipstation to run based off of order tags but these automations will not run without manually attaching tags which again is problematic and very time intensive.is anyone aware of the current api abilities of shipstation and whether or not there is field to write thru for order/customer tags.  

We need to create automatic user assignments depending on the current order status, specifically for orders "On Hold". We need to do this manually right now which is extremely tedious and results in user error.

It would be fantastic if you could auto-generate a report, like the shipping manifest, at a specific time every day and then e-mail it to key team members. That way, we would get daily updates and wouldn't have to dig through the platform. I'd love to start this with the shipping manifest. 

Adding the tracking number one by one is time consuming. Please make a feature that we can import excel sheet with a list of orders and its tracking numbers.

I'm using this feature "Mark Orders as Shipped in Bulk" as seen below:I can see that this feature doesn't have the "Notify Customer" and "Notify Marketplace" options.If I use this feature, does it notify customer and marketplace?Or what's the default? If the default is activated on both, can I disable them?My goal here is to NOT notify the customer and marketplace.

HiWould like pick lists to be emailed when a new order comes in. Can be in the body of the email or a PDF.