ShipStation Features

We ship with FedEx everyday and it was working until yesterday afternoon. This morning I opened Shipstation and found out that FedEx had been completely taken away from the account. I contacted support and confirmed that Shipstation's standard plan no longer includes FedEx. If I choose to use my own FedEx account, that will cost me an extra $20/month.I am very unhappy for two things:1. Shipstation has made several changes in the last few months. First they started to charge if I use my own carriers. Fine, I cut out the carriers from Shipstation.2. Shipstation took away FedEx and never even sent me an email or notification or warning. This is unacceptable.I have a small business and $20/month is significant. It is also not acceptable to receive no notification from the vendor when a major change or disruption is being made. What is going on? I am ready to look elsewhere and move away from Shipstation.

Example: You have a product recall for a particular sku for a particular time frame, you need to communicate with the customer regarding the recall, currently there is no report that I'm aware to facilitate that.

We need help setting up Shipstation and our carrier; Royal Mail with Shopify. Our client sells mostly books, most are generally in stock for immediate shipping. However, occasionally they have products set as 'pre-order products' using the Shopify app 'Advanced Pre-Order Pro'. These pre-order items all have a date that the book is published hence why they are set as pre-order. The following issues we need help with:1. How can we ensure pre-order products have a separate shipping charge to anything else in the order, so we can ship pre-order products to standard in-stock products separately, so we don't lose money on shipping charges. And how does this effect international shipments (currently looking at using EAS app on Shopify).2. Once an order has reached Shipstation we are aware that any order that contains a pre-order product and an in-stock product will need to be split so they can be shipped at separate times. How are customers notified of this? Do they receive a notification say

Been waiting for something like bundles just to find out that it requires the Gold or higher plan.... There are many of us that don't require extra users or 2000 shipments a month but still need bundles. 99 a month for this feature is really high. I suggest you give us A La Carte options to add those feature we want rather than paying a high monthly just one needed feature.

1) We dropship products often. So, we select the order, "Other Actions" > "Mark as shipped". Once I do that, I can add the third-party tracking number. When the dropdown asks for the shipper, I see USPS is often the first in the selection (not always), but UPS is way down the list. Is there a way to put UPS or the most common shippers at the top of the list so I don't need to scroll all the way down every time? The majority of the shippers I will not use. Can I put my "Favorites" or my registered shippers at the top of the list?2) If I select two orders going to the same customer like a "split transaction", and then go to "Other Actions" > "Mark as Shipped" there is no way to distinguish which package is which to make sure I put the proper tracking information on the right package.Thanks

HelloI would like to request a feature to control the expiration date for the productsWe work with wholesale model and it is so crazy control so much skus, each one with one expiration dateP put the quantities for each expiration date and sku, with a threshold to alert when we are X months for this expiration date.  

I personally would like to formally ask that the old layout be brought back. Everything was perfectly easy to find and navigate and the new layout is just too much going on. The feature I liked most was the creating labels process in the old layout. If they can bring that back to the new one, I would greatly appreciate it.

Many times we pull an order to find out that we are out of stock on one of the items in the order. It Would be great if we can select in Shipstation the items that were shipped and have Shipstation tell Magento to refund the one item that was out of stock.

It would be very useful if we were able to set an order's Ship By Date when it is created via the Custom Store integration. Unfortunately, there is currently no available field for Ship By Date. 

Is anyone else having issues when splitting orders? We haven't changed anything but recently have started to have issues with the same tracking being assigned to orders that were split off. Shopify is telling me it is a Shipstation issue. Anyone else having issues with this? 

I hope ShipStation will consider allowing the individual barcodes of a bundled item to be scanned in place of a single bundled barcode. For ShipStation customers who currently rely on the scan to verify function, they may also have a difficult time utilizing the new bundle feature. We currently use GroovePacker for pack and could not make use of ShipStation's scan to verify function because there was no support for bundled SKUs. However, we still cannot use it because we don’t use bundled item barcodes.In our procedure for bundled items, we would never use a barcode for the individual bundle. It would mean one of 2 bad scenarios.1. We would need to pre-kit bundles which is awful for many reasons.2. We would need to somehow kit and print barcodes on demand during pick so pack can easily scan the complete bundle.If we could scan to verify the items within a bundle, I believe GroovePacker will become unnecessary for ShipStation users.

How do I view and export all shipments? Not just recent shipments

need the ability thru the api to write to returnable box setting. to have to manually uncheck that setting with thousands of scu's is not feasible. we use the shopify shipstation connector and this should be able to be done with the use of product tags assigned within shopify. i also see there is not the ability to assign product tags to scus?  

Hello ShipStation,I am trying to update an order trough the API, it seems to work however only partially.For example, I cannot update the `internalNotes` nor the `customerNotes` fields. Whatever I sent to the API during the request the field stays the same.I am using /orders/createorderExample request:{"orderNumber": "3202","orderKey": "4444444","orderDate": "2023-07-30T09:08:46.0000000","createDate": "2023-07-31T07:38:11.9530000","modifyDate": "2023-08-08T13:05:34.0870000","paymentDate": "2023-07-30T09:08:46.0000000","shipByDate": null,"orderStatus": "awaiting_shipment","customerId": 123,"customerUsername": "123","customerEmail": "xxx@xxx.com,"billTo": {"name": "John Doe","company": null,"street1": null,"street2": null,"street3": null,"city": null,"state": null,"postalCode": null,"country": null,"phone": null,"residential": null,"addressVerified": null},"shipTo": {"name": "John doe","company": null,"street1": "111 MADRID CIR","street2": "","street3": null,"city": "NAPLES","state"

Anyone else having issues with product weights not importing from Shopify? For example products that weigh 2 ounces are importing as 3lbs 9 ounces. Heavier items (still under a pound) are importing over 20lbs. Shipstation support could not figure it out, curious if any of you are seeing a similar issue? Started about 3 days ago for us

Hello,We are  trying to Buy shipping label from Amazon using ShipStation API.  Before buying the label calling the  GetRates function to find out which is the economical option. We get error "One or more providers reported an error", "ExceptionType":"SS.Core.Utilities.Rates.Exceptions.RateException.If anyone experienced this error, and any resolution. Manually clicking on each order to find rate, is more costlier.Thanks for your support. 

We have teams taking care of certain orders (lots of custom orders) and have many different item categories. It would be SUPER cool if there was a circle selection area where you can color code orders or highlight the whole order bar in chosen colors. This would make finding orders super easy for each type of order.

Shipstation permanently disables auto-updates (order importing) for a store connection if there is ever any connection error. You have to realize updates have stopped, then manually refresh the connection to fix this. To make it much worse, there is no notification when this happens.Over the years this has caused me to miss new orders repeatedly, sometimes for days, resulting in late shipments. There are easy solutions to this such as sending me an email, or some sort of notification when a sales channel connection has failed and is off.Update: Shipstation support told me to post this in the "Ideas" area here, please thumbs up it there for attention: https://community.shipstation.com/t5/Orders-Shipment-Management/Suggestion-DON-T-disable-auto-ORDER-IMPORTING-if-an-update-fails/idi-p/20375#M6350

Trying to delete older return shipping labels that were never used by customers. None are in transit, some between 8-10 months old, and other only 1 1/2 month old. Always receive the above error pop up "Cancelindicium called on an old transaction".As postage has been paid from our account for the unused labels, we need these cancelled and refunded. Will ShipStation just hold these funds and not allow old return shipping labels to be cancelled? Saw a post from around 2020/2021 having the same issue. If this hasn't been resolved yet, someone on backend needs to figure this out ASAP. If anyone else has fix or more info/similar experience, let me know. Thanks

we would like to customize the shpping lable  and packslip for Zoro and THDIf you are able to provide the sevice, kindly pls contact me. 

Highly recommend not shipping UPS via Shipstations account as if you have a claim your are screwed.  We have a package where tracking clearly shows the item is not delivered and every time we contact Shipstation "support" we are told they will get back in touch.. weeks have gone by and we have no answers and have lost a customer.  Terrible process and terrible support. 

Shipstation have disabled the give feedback / opt out from the new layout button as "ShipStation plans to keep improving this new layout as our users' needs change and grow. at the moment ShipStation will be migrating all users to the new layout as the legacy version will be phased out".Do people not test this from a user perspective? If so & this has been rolled out anyway this is definitelyfor their benefit, not the clients.

I don't like the new layout of the order details popup at all.  I used to be able to scroll through the orders one-by-one and see the items purchased, set the postage details (shipping method, weight, dimensions, etc) and enter comments to the buyer on one screen without scrolling.  That was perfect.  Now it is all spread out and you can't do it without scrolling several time which slows things down a lot.  How can I continue to use the legacy version?  This version is awful.  I hate it!

It seems a bit odd that there is not an option to display ALL real time shipping rates to our customers when they are checking out. Shipstation filtering out all of the other more expensive options is a nice touch, but customers aren't always looking for the absolute cheapest option. Many of our customers prefer UPS over FedEx, or Priority Mail over First Class. Would love for this to be an option, which doesn't seem too difficult to implement. 

In order for us to grow dropshipping, we need a way to automate the service selection to the 3rd party shipping account to avoid errors. It appears that there is an option to select the service within the automation rules, however, the service list only shows the default carrier services. We have multiple carriers (3rd party accounts) that we need to be able to select from to automate this.This is quite an urgent request as without this automation, the risk of incorrect service selection is to great given the amount of orders we process in a day.