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Error updating credit card in shipstation and stamps.com

wgsonline
New Contributor

‎07-07-2025 09:54 AM

Error updating credit card in shipstation and stamps.com. Any ideas how to fix?
 
  • Error received from Stamps dot com while updating the payment method, System.Web.Services.Protocols.SoapException: Tenant registration already exists.; 1002614046 is already linked in Stamps. at Sdc.Server.PaymentServer.PaymentProcessorV10.EndCreatePayment(IAsyncResult result) in C:\app\Payment Server\PaymentProcessorV10.asmx.cs:line 426
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1 REPLY 1

CaraAdmin
Khoros

‎07-07-2025 01:15 PM

Hello @wgsonline!

Thank you for your post in the Community! I see you've also contacted our support team regarding this issue. They’ll follow up with you shortly.

In the meantime, I received an update from our Engineering team that a fix has been implemented. When you have a moment, please try charging your card again and let us know if the issue persists.

We're here if you need any further assistance!

If you have any further issues, please feel free to reach out!

 

-Cara

 

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