Labeling for split shipments

[ovi-mandy]

I would like to suggest when large orders are split into several different shipments, that each label have "1 of 6" or 2 of 9" or something to let the carriers know there is more than 1 bundle/package in the shipment so that fewer packages get lost in transit/during delivery.

We lose a lot of product without that information on the label.

[pactoolmounts]

I second this.   I'm converting from V-technology Starship.  That software has the feature to print box 1 of 4 for example.  Not only on the shipping label, but on the packing list as well.  I'm very suprised that shipstation does not have the cabability.  i asked for support on this, but they were unable to help.  Many of our shipments go out in multiple box shipments.

[info86]

Ditto.

The previous split shipment flow would at least append a "-#" to the end of the order number to help match up packing slips and labels.  Now that's gone.

For example, in the previous flow, if I had order #1000 and I split it, I would have two orders:
#1000 and #1000-1

That made it easy to match up what goes in each package with the correct label.  Now that's missing. I messaged support and they told me to suggest the idea here.  I'm not sure why they removed that functionality.

[robr]

I'd recommend to SS Devs that this be its own field / column, to allow both display on the label & use in exporting, filtering, and reporting.  A Split # field would allow you to specifically identify orders which have been split from other orders, which has practical implications for freight analysis, picking/packing analysis, and auditing for duplicate orders.

[info86]

That's a good idea, @robr.  It would help us reconcile adjustments as well.

Although I assume we'd have fewer adjustments on split shipments if shipstation hadn't taken away the ability to easily match a split # packing split with the correct split # shipping label.

[CaraAdmin]

Hello @info86!

Thank you so much for your post. Your insights are crucial to our progress, so keep them coming. 

We will log this as a feature request!

Happy Shipping!

-Cara

[TSZ360]

Yes agree! We are manually correcting those labels as we have had customers call when only 1 package that says 1 of 1 arrives and they think their order is incomplete. That would be a great update!

I also noticed when I do split shipments that tax paid does not show up on packing slip. That would be helpful too for the customer!

[CaraAdmin]

Hello @TSZ360!

Thank you for your post.While I don't have an exact ETA on a solution, I can confirm that the developers are looking for ways to improve the labeling for split shipments. I have attached our current help center article on Creating Multi Package Labels. 

I hope this helps you. Stay tuned for updates!

Happy Shipping!

-Cara