cancel
Showing results for 
Search instead for 
Did you mean: 
SilverShop
First-timer
Status: New

I have several stores that I use ShipStation for, and it has been very helpful to have all the store orders in one place.  However, today I tried to mail a $28 order, and I was unable to use the included $100 insurance for USPS Ground Advantage packages.  Under the new ShipStation guidelines, I have to purchase insurance through ParcelGuard, which, for a $28 package, was an extra $1.09.  Three of the stores that I have in ShipStation are mostly orders under $100, which leads me to wonder why I should use ShipStation now.  I can print my labels through eBay and get the free $100 coverage that USPS offers for a cheaper price.  If my shipping costs are cheaper with eBay and I don't have to pay the monthly ShipStation fee, why should I continue to use ShipStation?  I wanted to share my thoughts because you may not have been aware of how the increase will affect some businesses.  

1 Comment
CaraAdmin
Khoros

Hello @SilverShop!

First, welcome to the Community—we’re so glad you’re here! This space is an excellent resource for finding answers, sharing feedback, and suggesting new product features. We hope you find it both helpful and inspiring.

Thank you for your post and for sharing how this change has impacted you. We’ve passed your feedback along to our development team for their review.

Happy Shipping!

-Cara