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sales244
Contributor
Status: New

So I've been chugging along for years now thinking I'd been doing everything right because no carrier adjustments were showing up in my account history and I'd never been alerted to any adjustments.  WRONG.  I found out the hard way the other day that you need to log into stamps.com, go to reports, then balances (left side) then transactions and scroll through hundreds or thousands of transactions to see adjustments.  There's also no way to filter for them.

I got hit with over $800 worth of carrier adjustments last year.  If I'd have known about this sooner, I could have taken proactive action to avoid most of them.

There's absolutely no good reason why this information should not be coming up in the account history in ShipStation.  I found out from a friend who uses Shipping Easy (also owned by Stamps.com) that they appear in her reports.  This is basic information that every shipper needs to access.

2 Comments
sales436
Occasional Contributor

I discovered it this year as well. They are all owned by the same company, there is no reason this information should not be viewable on shipstation.

This is very important information because Global Posts (also owned by the same company as stamps) automated weight system seem to make many "errors", their scales just happen to weigh your packages above 9oz where the price increase takes place.

sales244
Contributor

FYI - if you contact Stamps.com shipper support, after several attempts they will eventually send you a spreadsheet detailing just the carrier adjustments.  I kid you not - it took me 3 attempts (one of which involved them sending me someone else's spreadsheet) but I eventually got it.

Also, if you use UPS and have a local account rep and your own UPS account, you can contact them and ask about setting up a "ghost" account which offers the same or close to the same rates as ShipStation/Stamps.com except with your own bill where everything is broken out for you like your regular UPS account.  This way if you have any problems you can contact your local rep instead of jumping though hoops with SS / Stamps.com.