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CHO
First-timer
Status: New

Hello,

We are having an issue with not being able to mark a return label with Hazardous goods. When we create the shipping label we do have that option to mark the item as Hazardous goods through shipstation through USPS. When a customer needs to return the item, we do not have the option to mark the item as Hazardous goods which has caused headaches for our customers when they need to return a battery. If the customer tries to drop off the return to USPS, they are rejecting the return label as it does not have the "H" on it for Hazardous goods. In turn we have been having to issue refunds to customers that can not send the item back due to this. If they do not go to the post office to drop it off there has not been many issues with us receiving the return.  

Is there anyway you can have this as an option for return labels... Under Shipping options please include this shipment includes dangerous goods.

Thank you for looking into this matter. Have a wonderful day!

Carrie