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Status: Investigating

Not sure if anyone else is having this problem, possibly related to having multiple selling channels. As part of our workflow, we print an Order Summary and a set of Packing Slips at the same time. Historically, these have both printed in the same order (chronological, but I don't really care so long as they're aligned.)


Just recently in V3, the packing slips now seem to have changed to sorting by selling channel. However, the Order Summary can't be sorted in the same order. These means that we're now burning significant time manually sorting all of our packing slips after printing.


I can't imagine that any user would want mismatched sorting orders in different reports for a single set of orders, but Shipstation support has told me this is intentional. Would it be possible to align the print order in these different reports?

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Status changed to: Investigating