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Scan Barcode to Select Custom Package

dropairllc
Occasional Contributor
โ€Ž03-03-2022 12:22 PM
Status: Investigating

In v2 of shipstation, we were able to click on package dropdown box and then scan a barcode on the outside of the box in order to select the custom package. 

 

In v3, when we scan the barcode, nothing happens. 

 

 

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2 Comments
Status changed to: Investigating
Moderator-Davis
Alumni
Alumni
โ€Ž09-16-2022 01:05 PM
โ€Ž09-16-2022 01:05 PM
 
Moderator-Davis
Alumni
Alumni
โ€Ž10-12-2022 08:22 AM
โ€Ž10-12-2022 08:22 AM

Hey there @dropairllc, 

 

I was hoping that you may provide us a bit more detail about this workflow. 

 

A few questions we had: Are you using a preset? Precisely which barcode are you scanning? To us it sounds like you are clicking the package dropdown and then scanning a preset hotkey barcode, and we shouldn't need to click into the dropdown to do so. A more detailed breakdown of this workflow may help us understand the behavior you are running into. 

 

Looking forward to hearing back from you! ๐Ÿ™‚