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Occasional Contributor
Status: Investigating

In v2 of shipstation, we were able to click on package dropdown box and then scan a barcode on the outside of the box in order to select the custom package. 


In v3, when we scan the barcode, nothing happens. 



Status changed to: Investigating

Hey there @dropairllc


I was hoping that you may provide us a bit more detail about this workflow. 


A few questions we had: Are you using a preset? Precisely which barcode are you scanning? To us it sounds like you are clicking the package dropdown and then scanning a preset hotkey barcode, and we shouldn't need to click into the dropdown to do so. A more detailed breakdown of this workflow may help us understand the behavior you are running into. 


Looking forward to hearing back from you! 🙂