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Ship Station not properly talking to Magento 2.4

PoolSupply
First-timer

We just upgraded to Magento 2.4 and are having issues with shipstation. It will bring the orders in from Magento but not the internal notes. Also when we ship an order it will not transmit back the tracking number and mark the order as shipped. We have double checked the version of the module and it is the newest one. we need this to work or i have to go to another program. 

2 REPLIES 2

SuperMgr-Sarah
Community Manager
Community Manager

Hello!

 

The latest ShipStation plug-in for Magento - v.2.2.7 - should properly import your internal and customer notes from Magento into ShipStation. If you upgrade your plug-in and notes are still not importing, please open a ticket with our support team so they can troubleshoot with you further. 

 

Thanks for your patience!

Sarah H.
Austin, Tx

Hello Sarah,

It appears we are having issues with the multi-source inventory with the new extension with Magento 2.4.3. Issue is while posting back the tracking information Shipstation does not send in the source information (a location from where the product is being shipped) and Magento tries to create the shipment using default location in this case. Although this works when you are working with a single warehouse, it does not when you are working with multiple warehouses. 

Do you know of any solution to this problem?