When insuring a package, we want to be able to insure just the COST of the product if damaged or went missing, not the RETAIL VALUE. Currently your software takes the full retail value and uses that to determine the insurance amount. This doesn't make sense as shipping carriers will only reimburse you on the cost, not the retail value.
This is a fault, as no system is set up like this.
If I lose a $1000 item, but it only cost me $100, Fedex will only credit me $100.
So why am I paying insurance on $1000 if IÃªd never get refunded that?
IÃªd be spending like $10 extra on insurance, for an item IÃªd never even get credited for.
Lets update this right away. It's not feasible to manually change the insurance on every order for a bigger company.