ShipStation Community

We have a few websites that sell products to wholesalers. For example we will sell a case of a single SKU. Each case has 12 units. It would be nice if SS could allow us to setup virtual bundles that deducted multiple units of a single SKU. ... View more

If we could text the phone number provided in the order their shipping information so they can continue to track their own package. ... View more

I have tried the ‘Create Another Shipment’ option in V3, however the problem is that it does not carry forward the item detail from the original shipment into the new shipment. Therefore at the end of the month when I reconcile the inventory, it does not show that we in fact shipped 2pc of whatever item it was, it only records the original item shipment. Please pass along my comments to the developers as this function is essential to our order processing, inventory management as well as our month end reporting. ... View more

The one thing I really wanted you didn't add to the new version: A DUPLICATE button for Automation Rules. If I have a rule with 20 different attributes and want to adjust it for a different status (like just change the weight and that's it), I have to RECREATE THE ENTIRE RULE FROM SCRATCH. That's ridiculous. You know how long that takes if you use this feature a lot? I have about 50 of them and every time I need to create a new set, I dread it because you don't have a simple way to (1) select a current rule (2) select DUPLICATE (3) change the ONE LITTLE ITEM I want to change and then (4) Name it and Save it. But no, I have to recreate it from scratch. And what's even worse -- I can't have the old one open to LOOK AT IT at the same time I'm creating the new one, so I have to TAKE A SCREENSHOT OF IT and have it up while I'm making the new one. That is just a ridiculous User Interface. Please fix that and add a DUPLICATE button. Thank you in advance! I'll just be over here slaving over Automation Rules while you work on that...  ... View more

We ship mostly with USPS first class and use light poly envelopes to ship items out which weigh .5oz-2oz. ShipStation allows you to have products to the tenth decimal, but when we use the automation features to add the dunnage factor of a .3oz envelope, we can only do whole numbers. This actually does make a difference in high volume/low profit businesses where a bump in first class price can make all the difference. ... View more

It would be great if there is a way to pull through customer VAT numbers onto our UPS commercial invoices created on ShipStation. At the moment VAT numbers are shown on a custom field but are not pulled through to the commercial invoices. This is vital when shipping high value EU shipments, especially now with Brexit. ... View more

We are Seller Fulfilled Prime Amazon account. We need to see the Amazon Delivery by Date in order to select the cheapest UPS shipping method. ... View more

When clicking on an order to start shipping, get notified that there's another pending order going to same address, if want to merge the two shipments as one. Or, add an automation rule where you can tag multiple orders that are awaiting to be shipped that are going to same address or same customer so we're aware, instead of having to check order alerts every time for combining orders. ... View more

We currently use the new batch options as working folders for orders in which we after tag and export to order and process in other systems. Adding the Order actions such as tagging and exporting is essential for the batch view! ... View more

We use to scan order using the barcode on the packing slip and it use to pull up the order directly, now on V3 we need to go to the scan section in order to do that ? can this process be the same in V2 it's much easier when you have so many orders to fulfill. ... View more

When our customer asks us for shipping prices we would Like to be able to export shipping prices from the shipping calculator in shipstation from all our couriers since we do not know if the customer is looking for affordable shipping, Fast shipping, or has a preferred courier it is frustrating having to copy every line everytime a customer asks for shipping price. Just On eBay we have this question asked several times a day. To have a simple way of offering this to them so they decide would save us a lot of time. We have 4 Couriers with a total of almost 20 shipping options. Depending on the item It would be great if we can also automatically add an adjustable shipping and handling. For example If it is a small item add $2 to all the rates If it is a much larger item add $50 to all the rates. ... View more

I have been using shipstation for 6+ years now. I have submitted ideas, i have voted for ideas, I have requested changes for packing slips, pick lists, email templates, additional custom fields, Import fields, export fields, shipping costs, bulk items, inventory changes, adding custom carriers, freight carriers, better options for more than 1 package orders, Sending notifications for marked as shipped, Combine Fulfillment reports with shipping reports and manifests so you can see everything that shipped out and not just what went out via parcel, etc.. Over the past 6 years the only change i have seen is the help search has gotten worse. Every time I have a chat with support they are extremely nice and then they give me the link to submit my ideas. The industry is growing and changing at a rapid pace and ShipStation is starting to fall behind. If you are making the changes we are requesting then Prove it to us. Where is the list? How about you allow us to vote on the changes that you have made and find out how effective those have been. Otherwise this idea tool is just a way to placate us all. ... View more

We use ShipStation's line item export feature and it would be nice if Shipstation didn't assign Discounts/Coupons as line items. We're always running promotions and having to delete a extra line for hundreds of orders is time consuming. Please stop assigning Discounts/Coupons as line items and put them in a place that makes more sense, like order details, order summary, or better yet "Discounts & Coupons". Appreciate it, Lifetime Leather ... View more

Increasingly, foreign countries are passing legislation that requires certain customs numbers or codes to be included on packages, either identify the individual customer so tax can be collected, or identifying the marketplace that has already collected and remitted taxes. Some examples: Individual Brazil - CPF / CPNJ South Korea - PCCC Italy - CF / PEC China - Resident ID Marketplace Australia - ABN Norway - VOEC Shipstation doesn't currently support any of this natively. There is no warning when shipping an order to these countries, there is no field to put this data, you're required to make your own workaround by just adding it manually to the company line of the address. Even worse, Shipstation address verification will often strip this information out entirely. The only advice given is to turn off address verification, which is not ideal. Shipstation should be ahead of the curve and natively support these new changes to global shipping requirements. I'd expect a company whose focus is on shipping to be on the leading edge, keeping track of these new requirements and making sure that Shipstation users are compliant and not wasting time or money sending shipments that are not compliant and will create headache on the back end. ... View more

Right now, we need to look up an order in a custom order management system, then look it up in Shipstation. I'd like to create a workflow where we can look up the order in the first system, then just click a link to go directly to the order page in Shipstation. So basically, I'd like to link directly to a Shipstation order page. However, each order page loads in a modal window so orders aren't given a direct URL. I'd like to simply have a shipsation URL where I can pass in an order id and have that page pull up that order in Shipstation. SUPER SIMPLE ENDPOINT, but huge value in constructing workflows that make sense. ... View more

Posting for our User! Offering discounted UPS rates to a SS ecommerce customer but not providing the necessary credentials or links to get the rates applied to the customer’s UPS account makes the discounted rates pretty useless since the rates cannot be displayed in a shopping cart for a user to select at checkout. Maybe that’s not the intended use, but isn’t a SS customer intended to be ecommerce related? ... View more

Why can we only see and/or select up to 500 orders or shipments at any given time? We import bulk orders and sometimes have to process up to 5000 orders in one sitting. This means we have to process up to 10 BULK imports. Why can't you just select to 'SEE ALL' orders or shipments? ... View more

Ability to link directly to order details page. Hyperlink that goes right to the order details for one of your orders instead of having to search for it. something like https://ss6.shipstation.com/#/orders?ordernum=32421334 People have tried to get this done already. http://feedback.shipstation.com/forums/126593-idea-archive/suggestions/17386843-url-to-go-directly-to-details ... View more