ShipStation Community

If we could text the phone number provided in the order their shipping information so they can continue to track their own package. ... View more

Hi There should be an alert on ship station which can tell us if there are any unused labels which we need to void as often we create a label which does not get used and gets wasted and we forget to void it so there should be an alert for it as well as a filter to see all the unused labels Thanks ... View more

We do a lot of presales on shirts that can't be shipped right away when sold. It would be nice if we could select orders from any list of orders and send an email to those customers. It would just be another action at the top of an order table like hold until, mark as shipped, etc. It would open a dialog that would allow us to put in a subject and a body for an email to update the customers about the status of the items they have ordered. This would cut down on a LOT of support emails if we could easily message to these people on a regular basis while they are waiting on their order to ship. ... View more

Notify us (or designated email) when a return label has been used by the recipient (ie picked up by the carrier). Also, generate a report showing all unused labels ... View more

Hello! We would like to be able to enter more than one customer email address to receive notifications when creating orders in ShipStation. This would be incredibly helpful when there are multiple individuals who would like to receive tracking (i.e. a shop owner + a shop manager/buyer). Email addresses could be separated with a "comma". We would love this feature to be added. Thank you! ... View more

Would be great if there was a way that ShipStation could notify us whenever a package is late. This way we know when USPS or UPS aren't within their guaranteed time window (i.e. UPS One-Day or USPS Express, etc) so we can request a refund from that carrier. ... View more

Right now when an order hits someone's doorstep, they can get a delivery notification email. Only problem is this email often doesn't get sent by ShipStation until hours later. We ship chocolate, so it's important the customer knows it's been delivered so they can keep it from melting. I was excited when I saw the delivery notification email, but then found out it's almost always delayed by a number of hours. It seems like it would be a simple fix for the development team to allow these delivery emails to be triggered immediately or even within a 15-30 minute delay. Customers would appreciate getting an email sooner! In the meantime, we might need to use a third party service to handle better notifications including SMS. Overall I'm very pleased with ShipStation--lots of smart people working behind the scenes on this. Light years ahead of the other options out there. ... View more

Update the customer on the status of their curb side order. When it's been picked, built, ready for pick-up, etc. Same workflow as shipped orders. ... View more

Having UPS Quantum View Notify functionality would be amazing. It's an extremely powerful tool that basically allows to send notifications to the customer regarding their delivery status, like delays in transit or if it's sitting at a UPS Access Point. I'm not sure what other carriers have in regards to this, but I'm sure they may have something similar. Delivery confirmation is one thing, and already very good, but having even more notifications like listed above would be incredible. We have customers who's packages end up sitting at UPS Access Points until they are returned to sender because they don't know how to check their tracking information or forgot about their order. Let's get 10,000 votes on this. It's the only thing left to make Shipstation perfection. ... View more

Being able to do this adds a personal touch and the email doesn't seem so Generic ... View more

Recently we had a package that was returned to sender. The tracking information shows that we received the package, but we believe the package to be lost. Our team had not been regularly checking the delivery exceptions tab of the shipments page, so this order went into the error state without us knowing about it. If we could choose to turn on alerts when orders go into the delivery exception state, our team could have investigated and addressed the issue much sooner. ... View more

ShipStation should add "Out for Delivery" email notification. Customers want to know when to expect delivery, and it's a huge help to know that the package is being delivered the day of. It should be an easy feature to implement? Right now, there are only 2 types of email notifications: In Transit (when mailpiece enters mailstream) and Delivered notifications. Thanks. ... View more

It would be nice to send an automatic email to the customer when an item that they ordered was placed on back order. Or when an order is split, so that they know why only part of their order is shipping, and not the complete order. Thanks! ... View more

As part of our business we have customers return us packages all the time and we would like to automate an email to be sent to them once we mark their package as received in ShipStation. ... View more

I want to delay shipment notification to my customers until their package hits the USPS mail stream. The documentation at https://help.shipstation.com/hc/en-us/articles/206638577#auto says that if I use a supported carrier, "you'll be able to set up Delayed Shipment Notifications based on when the shipment first hits the mailstream". Customer support, however, says that this doesn't work unless marketplace notification is also happening. I don't see why one has anything to do with the other - my carrier is USPS/stamps.com and SS is talking to it. My marketplace is Paypal and I don't really care if it's updated or not. ... View more

Please extend the email templates to also work for Return Email Messages. We'd like to be able to include fields from the order/shipment for Customer Name, Order Number, etc. Similar to Shipment and Delivery notifications. ... View more

Sending Delivery Confirmation data back into our stores order details would provide great benefits. We do not consider an order to be complete until the order as been delivered and neither does most banking/credit institutions like PayPal. Sending Delivery Confirmation details back into our order details on our store will allow us change the status to Complete. It will also allow us to provide automated follow up emails with customers to ensure that their order meets their needs. We can't send an email asking how their order turned out without first getting confirmation that the order was delivered. ... View more

Now that you have a decent start with the Customer Generated RMAs, it would be very useful to have a page for RMAs (and their current status). Or at least add a way to find a specific RMA in your search functionality. As the system is currently configured, we get packages returned to us out of the blue and it takes a little more work to determine what order the return belongs to before we can process it. Also, we are currently logging all received RMAs in a spreadsheet and had a case where the order number was not logged correctly. It took time to figure out which order it went to. When we get into our heavy time, I can't spend that kind of time. If we had just had all the returns logged automatically through ShipStation, it would eliminate our need to keep a log and makes finding the RMA very simple. I've seen others propose having more control over the RMA number, (like using the order number as a reference) but that might not be as necessary if there is a place where RMAs can be quickly searched or reviewed before they arrive at our dock. A bonus would be a notification (or alert) that a return has been generated by a customer. This kind of heads up allows companies that are very proactive about returns to potentially reach out to customers and offer a better resolution than the return (such as a component replacement, full item replacement (that doesn't require initial product return) or customer support (in cases where assisting the customer with the item can change their mind about returning). Similar to the RMA report, I envision the page providing: RMA REF # RMA CREATION DATE ORDER # CUSTOMER NAME TRACKING NUMBER? STATUS INBOUND / OUTBOUND COST Key Reasons: No surprises about what is being returned -- Provides companies a quick visual on what is being returned and why Convenient central place to search for a particular RMA (an automatic RMA log) (and consequently…) Shorter time to find and refund RMAs Allow better proactive customer support. ... View more