cancel
Showing results for 
Search instead for 
Did you mean: 
julian1
First-timer (legacy)
Status: Investigating
Recently we had a package that was returned to sender. The tracking information shows that we received the package, but we believe the package to be lost. Our team had not been regularly checking the delivery exceptions tab of the shipments page, so this order went into the error state without us knowing about it. If we could choose to turn on alerts when orders go into the delivery exception state, our team could have investigated and addressed the issue much sooner.
9 Comments
steve42
First-timer (legacy)
Please add this.
jon15
First-timer (legacy)
PLEASE! I would love to have automatic alerts for shipment issues. It would be great to automatically know what's happening and be able to resolve the issues for my customers more quickly!
nick21
First-timer (legacy)
Please add this
bvancleave
First-timer
Has this issue been resolved since the original inquiry?
Status changed to: Investigating
 
shipstation28
Occasional Contributor

Is there any update on this one? It was marked for investigation in 2021.

AP_Ship
First-timer

Any update?

Manager-Erin
Community Manager
Community Manager

Hello @AP_Ship

 

Thanks for reaching out and for being a part of our community. We do not have an update on this idea at this time. As soon as we have an update to provide it will be added to this thread. 

 

-Erin: Your Friendly Neighborhood ShipStation Community Manager 

 

info120
New Contributor

we need this asap!!!!!!