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julian1
First-timer (legacy)
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โ04-25-2018
08:53 AM
Status:
Investigating
Recently we had a package that was returned to sender. The tracking information shows that we received the package, but we believe the package to be lost.
Our team had not been regularly checking the delivery exceptions tab of the shipments page, so this order went into the error state without us knowing about it.
If we could choose to turn on alerts when orders go into the delivery exception state, our team could have investigated and addressed the issue much sooner.
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