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julian1
First-timer (legacy)
Recently we had a package that was returned to sender. The tracking information shows that we received the package, but we believe the package to be lost. Our team had not been regularly checking the delivery exceptions tab of the shipments page, so this order went into the error state without us knowing about it. If we could choose to turn on alerts when orders go into the delivery exception state, our team could have investigated and addressed the issue much sooner.
5 Comments
steve42
First-timer (legacy)
Please add this.
jon15
First-timer (legacy)
PLEASE! I would love to have automatic alerts for shipment issues. It would be great to automatically know what's happening and be able to resolve the issues for my customers more quickly!
nick21
First-timer (legacy)
Please add this
bvancleave
First-timer
Has this issue been resolved since the original inquiry?
Status changed to: In Consideration
Moderator-Davis
Moderator
Moderator