ShipStation Community

It would be great if you had an alert set up if a tracking number doesn't get scanned or progresses.   We have an issue with our warehouse where they will create a label and sometimes forget to ship the package, or if a package is lost and doesn't move for a while, we would be able to alert the recipient quicker.   ... View more

Every once in a while, ShipStation will disconnect from our store for any number of reasons; it's not always clear and not always the same reason. In any case, it would be very helpful if we could receive an email alert if ShipStation is not able to establish a connection in the last 12 hours or so. Thanks! ... View more

Would love to 'have a way to get an automation to automatically combine orders from the same customer shipping to the same address and then get tagged as well. ... View more

This was a feature before the new layout took effect and is a requirement to have to function efficiently. Having the ability to edit customer's info such as phone numbers & email addresses on shipped orders is a must-have. To many times either the customer or shipee transposes data leads to customers not getting their tracking info.  This is a simple but most useful feature and I'm unsure on why  it was removed. ... View more

The products that we sell, have many sizes and color options available. We have many customers that call and would like to change their size or color. Currently there is no way to do that. It would be so helpful if you could edit the order, to change quantity, size, color, add or delete items.  ... View more

I organized our shop floor by attributing warehouse locations to each area. I did this alphabetically, creating over 20 zones. After this, I uploaded a spreadsheet to our inventory, attributing the appropriate warehouse location to each item in our inventory. We have about 800 items. This worked well uploading a .csv file and it was super satisfying to finally have success after many support ticket interactions. My goal in doing this was to be able to pick our orders in the exact order that they are arranged on our shop floor. The packing slip is my preferred document to work with when picking orders because it has all the customer and order information on it, including any notes from the buyer, which I have customized with css. I was under the impression that because there is an option to sort packing slips and pick lists by "warehouse location" that it would sort the products on the order by their location in the warehouse. This should absolutely be a feature for making it easier to pick items on orders. Sorting the packing slip by "name" and "quantity ordered" and the other data the packing slips could be ordered by DID WORK, which is why I made the assumption about warehouse locations being sorted by the locations we created. Anyhow, I think it would be AMAZING and would make it so much easier for businesses that have large warehouses with tons of product and for smaller businesses like ourselves that have a ton of different products and receive many orders each day to have the packing slip organize products by their location in the warehouse. This way, we aren't running back and forth picking items on the list that could be organized by location on the slip. Or, at the very least, products can be grouped on the packing slip by the same warehouse location? ... View more

I am new to Ship Station but not to Ecommerce shipping. The primary reason I came to Ship Station was for rate shopping. You have the SCAN screen with Verify & Print which is how we work our warehouse. We want to scan a packing slip and then scan the items into the box and once complete finish by finding the best rate and print label. The SCAN screen is MISSING the rate calculator?!? From our standpoint, this is like building a nice boat and leaving it tied to the dock. We cannot use the SCAN screen then because we need rate shopping. This seems very obvious and for such a good product as Ship Station it is a serious omission.  Please add the rate calculator to the SCAN screen to make it fully functional. Thanks. Jim ... View more

We use multiple warehouses with the same products/SKUs. The option to view each inventory listing per warehouse individually with a toggle or view filter would be helpful.  ... View more

In the products tab of ShipStation, when you update a location on an individual SKU, there is a check box at the bottom that you can select to apply that new location to all orders that currently exist in ShipStation. If a location is updated and that check box is not selected, then the orders in “awaiting shipment” in SS will maintain the location that existed for that SKU when the order was first received in SS. If that check box is selected for that individual SKU, then all orders will reflect the new location. This is GREAT! However, we fail to see a way to do this on a mass scale. If we move an entire product line from aisle 10 to aisle 20 and need to update the location for all 56 SKUs, we use a file import to update all locations at the same time. Can ShipStation do one of the following? Either (1) have the product import routine  apply the new Warehouse Location value to any unshipped orders that already exist when the "Update product information if the products already exist" option is selected, (2) Add an import option that just has SKU and Warehouse Location and make updating the pick location for items on open orders a standard part of that "Location import" process, or (3) Rather than assigning the Warehouse Location to the SKUs in an order when the order arrives in ShipStation from the channel, have the lookup of the picking location occur as part of the pick list printing procedure. ... View more

The old system used to show us quantity when more than 1 in big bold number so we could see it. The current system uses a small dark circle without any attention grabbing, so easily missed and it's now on the left side in the box with the product. So a big triangle in yellow with bold black letters and an exclamation point !! needs to grab us. I suggest IT get on this immediately. When one item is showing it is too easy to think one item sold when in fact the customer wants multiples of the same item.  ... View more

I would like to request to add the requested shipping method to the pick list or at least as an option to add. It would help our employees (who don't have access to ShipStation) select the correct packaging when processing orders. For example, if a customer chose USPS Ground Advantage for a small item but a USPS Priority Mail Small Flat Rate box is a perfect size, our employees would use that box because they didn't know that the customer chose USPS GA.  I'm sure this would help a lot of ShipStation users 😊 ... View more

I see that we are able to filter by, and see if, a packing slip has been printed on the 'Shipments' tab.  It would be more useful to be able to do this within the 'orders' tab. Especially when pre-packing a large number of orders.  Can this feature be added?   ... View more

Looks like update only.  Why is there no add product, in the API? ... View more

It would be great if my team could complete orders that are being picked up by the customer without having to manually go to the orders tab and go through the "other actions", "marked as shipped" process.   Can there be an option for "no shipping label" in the scan feature? ... View more

It would be nice if there was a column to show if packing slips have been printed for open orders. That way when new orders come in, you know which ones need packing slips printed. It would help in my workflow at least.    I know you can see if a packing slip has been printed on the shipments page, but that's only for orders that have already been shipped, as I would want it on the open orders page.  ... View more

Hello. We have several apps that link to the information available in Shipstation. However, you have changed the column age information. We would like a new column to be created "Order Age". This information is essential for us. Before changing the "Age" column, this allowed us to know how long ago the orders were. Which is essential for our warranties and our policies! Please develop a new column "Order Age" which allows to know how many days ago the order goes back!!! Thank you, Sam ... View more

Shipstation permanently disables auto-updates (order importing) for a store connection if there is ever any connection error. You have to realize updates have stopped, then manually refresh the connection to fix this. To make it much worse, there is no notification when this happens. Over the years this has caused me to miss new orders repeatedly, sometimes for days, resulting in late shipments. Example: Recently my Amazon store connection failed. No specific reason, maybe server maintenance somewhere. Connecting worked immediately when I manually updated: no fix was needed, it was a temporary hiccup, auto-updating orders should not have been turned off. The only way to know orders had stopped importing was to notice a tiny exclamation point in the corner. There are many easy ways to fix this. Just one of the following would be an adequate fix: If a store connection fails, send me an automated email so I can investigate and am aware of the issue. If a store connection fails, show a very clear message in the Shipstation interface warning me. If a store connection fails, in the left panel for that store, change its text to red, grayed out, etc. If a store connection fails, just have it retry the connection again every few hours. (don't disable auto-updates) ... View more

We sell on a couple stores that are Canada specific but we are ourselves are based in the US. When the order comes in from the marketplace, the customs declaration is created automatically like we need it to with the HS Code, description etc but the item value it pulls in comes in from the Canadian marketplace in CAD. We need to be able to have an order automation rule that tells it what currency the item value is in based on what store the order is from because as is, we cannot change it and it is locked as USD. This means in order to have correct customs information and not overpay on duty/taxes we are having to go order by order manually to update the item value to USD instead of being able to just say this number is correct, it just happens to be CAD. This is adding a lot of unnecessary time to our order shipping as our order volume increases. I have seen another thread about this too that is years old and this has not been addressed and so a new thread is in order to garner attention. Other thread: https://community.shipstation.com/t5/Orders-Shipment-Management/Please-fix-the-Currency-Customs-Declaration-feature-ASAP/idi-p/11060 ... View more

We need to be able to edit return notes for customers that we generate return labels for. Once you enter a return note and leave the page, you cannot go back and edit the notes. Customers change their mind all of the time and we have no way of documenting this in shipstation.  I feel like this feature existed before you did your most recent update.  ... View more