ShipStation Community

Hello, We're trying to use V2 of the API to create and process batches to automate the process of generating shipping labels in bulk. We have the document format for Label set to 4" x 6" (w/ Packing Slip) under Settings > Printing > Printing Setup. So, when we create labels manually on the website, the generated document contains both the label and the packing slip for each of the shipments, which is great.   However, when using the API, there's no way to include the packing slips in the PDF file that gets generated after processing a batch. To make matters worse, even if we try to print the labels on the website, packing slips are still not included for batches that were processed using the API. This makes the feature completely unusable for us. According to the docs, there's a label_layout option but the only supported values are 4x6 and letter.   To fix this, I suggest you either add the missing options (e.g., 4x6_with_packing_slips and letter_with_packing_slips) or add a default option that respects the current settings. ... View more

It would be great if you had an alert set up if a tracking number doesn't get scanned or progresses.   We have an issue with our warehouse where they will create a label and sometimes forget to ship the package, or if a package is lost and doesn't move for a while, we would be able to alert the recipient quicker.   ... View more

Every once in a while, ShipStation will disconnect from our store for any number of reasons; it's not always clear and not always the same reason. In any case, it would be very helpful if we could receive an email alert if ShipStation is not able to establish a connection in the last 12 hours or so. Thanks! ... View more

This was a feature before the new layout took effect and is a requirement to have to function efficiently. Having the ability to edit customer's info such as phone numbers & email addresses on shipped orders is a must-have. To many times either the customer or shipee transposes data leads to customers not getting their tracking info.  This is a simple but most useful feature and I'm unsure on why  it was removed. ... View more

Would love to 'have a way to get an automation to automatically combine orders from the same customer shipping to the same address and then get tagged as well. ... View more

I am new to Ship Station but not to Ecommerce shipping. The primary reason I came to Ship Station was for rate shopping. You have the SCAN screen with Verify & Print which is how we work our warehouse. We want to scan a packing slip and then scan the items into the box and once complete finish by finding the best rate and print label. The SCAN screen is MISSING the rate calculator?!? From our standpoint, this is like building a nice boat and leaving it tied to the dock. We cannot use the SCAN screen then because we need rate shopping. This seems very obvious and for such a good product as Ship Station it is a serious omission.  Please add the rate calculator to the SCAN screen to make it fully functional. Thanks. Jim ... View more

The products that we sell, have many sizes and color options available. We have many customers that call and would like to change their size or color. Currently there is no way to do that. It would be so helpful if you could edit the order, to change quantity, size, color, add or delete items.  ... View more

The old system used to show us quantity when more than 1 in big bold number so we could see it. The current system uses a small dark circle without any attention grabbing, so easily missed and it's now on the left side in the box with the product. So a big triangle in yellow with bold black letters and an exclamation point !! needs to grab us. I suggest IT get on this immediately. When one item is showing it is too easy to think one item sold when in fact the customer wants multiples of the same item.  ... View more

Looks like update only.  Why is there no add product, in the API? ... View more

It would be nice if there was a column to show if packing slips have been printed for open orders. That way when new orders come in, you know which ones need packing slips printed. It would help in my workflow at least.    I know you can see if a packing slip has been printed on the shipments page, but that's only for orders that have already been shipped, as I would want it on the open orders page.  ... View more

We use multiple warehouses with the same products/SKUs. The option to view each inventory listing per warehouse individually with a toggle or view filter would be helpful.  ... View more

I see that we are able to filter by, and see if, a packing slip has been printed on the 'Shipments' tab.  It would be more useful to be able to do this within the 'orders' tab. Especially when pre-packing a large number of orders.  Can this feature be added?   ... View more

Hello. We have several apps that link to the information available in Shipstation. However, you have changed the column age information. We would like a new column to be created "Order Age". This information is essential for us. Before changing the "Age" column, this allowed us to know how long ago the orders were. Which is essential for our warranties and our policies! Please develop a new column "Order Age" which allows to know how many days ago the order goes back!!! Thank you, Sam ... View more

I organized our shop floor by attributing warehouse locations to each area. I did this alphabetically, creating over 20 zones. After this, I uploaded a spreadsheet to our inventory, attributing the appropriate warehouse location to each item in our inventory. We have about 800 items. This worked well uploading a .csv file and it was super satisfying to finally have success after many support ticket interactions. My goal in doing this was to be able to pick our orders in the exact order that they are arranged on our shop floor. The packing slip is my preferred document to work with when picking orders because it has all the customer and order information on it, including any notes from the buyer, which I have customized with css. I was under the impression that because there is an option to sort packing slips and pick lists by "warehouse location" that it would sort the products on the order by their location in the warehouse. This should absolutely be a feature for making it easier to pick items on orders. Sorting the packing slip by "name" and "quantity ordered" and the other data the packing slips could be ordered by DID WORK, which is why I made the assumption about warehouse locations being sorted by the locations we created. Anyhow, I think it would be AMAZING and would make it so much easier for businesses that have large warehouses with tons of product and for smaller businesses like ourselves that have a ton of different products and receive many orders each day to have the packing slip organize products by their location in the warehouse. This way, we aren't running back and forth picking items on the list that could be organized by location on the slip. Or, at the very least, products can be grouped on the packing slip by the same warehouse location? ... View more

There needs to be an option available to save more than one credit card for payment of the shipping. We ship orders for multiple entities with our account. When it comes time to add funds to our account, we have only 1 payment option for doing that. It'd be nice to have 2 or 3 credit cards saved for our account. When funds need to be added, we can process the shipment to determine the shipping charges and choose which card we'd use to pay for that shipping amount. Our card statements would then match our books for shipping expenses for each entity.  It would also be nice to have the option of adding a bank account or 2, and providing us with option of choosing which bank account so the funds could be directly drafted from that account for the shipping charges. No credit card fees.  ... View more

In the products tab of ShipStation, when you update a location on an individual SKU, there is a check box at the bottom that you can select to apply that new location to all orders that currently exist in ShipStation. If a location is updated and that check box is not selected, then the orders in “awaiting shipment” in SS will maintain the location that existed for that SKU when the order was first received in SS. If that check box is selected for that individual SKU, then all orders will reflect the new location. This is GREAT! However, we fail to see a way to do this on a mass scale. If we move an entire product line from aisle 10 to aisle 20 and need to update the location for all 56 SKUs, we use a file import to update all locations at the same time. Can ShipStation do one of the following? Either (1) have the product import routine  apply the new Warehouse Location value to any unshipped orders that already exist when the "Update product information if the products already exist" option is selected, (2) Add an import option that just has SKU and Warehouse Location and make updating the pick location for items on open orders a standard part of that "Location import" process, or (3) Rather than assigning the Warehouse Location to the SKUs in an order when the order arrives in ShipStation from the channel, have the lookup of the picking location occur as part of the pick list printing procedure. ... View more

I see that if the customer put in an apartment number on the same line as the street address, Shipstation flags it as invalid or missing apartment number. I have been having to copy and paste the apartment number on to the next line and then this flag goes away. Also I see SS classifying some addresses as commercial or residential randomly. It does not seem to make any sense. ... View more

Shipstation permanently disables auto-updates (order importing) for a store connection if there is ever any connection error. You have to realize updates have stopped, then manually refresh the connection to fix this. To make it much worse, there is no notification when this happens. Over the years this has caused me to miss new orders repeatedly, sometimes for days, resulting in late shipments. Example: Recently my Amazon store connection failed. No specific reason, maybe server maintenance somewhere. Connecting worked immediately when I manually updated: no fix was needed, it was a temporary hiccup, auto-updating orders should not have been turned off. The only way to know orders had stopped importing was to notice a tiny exclamation point in the corner. There are many easy ways to fix this. Just one of the following would be an adequate fix: If a store connection fails, send me an automated email so I can investigate and am aware of the issue. If a store connection fails, show a very clear message in the Shipstation interface warning me. If a store connection fails, in the left panel for that store, change its text to red, grayed out, etc. If a store connection fails, just have it retry the connection again every few hours. (don't disable auto-updates) ... View more

I'd like to request that "mark as paid" be added to the automation rules as an action option. We have net30 invoiced orders that need to be shipped but are currently getting caught in shipstation as unpaid and unavailable to ship. We have to keep up with these and manually mark them as shipped which is a total pain. If mark as paid was an option for automation we could easily automate this task.  ... View more