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scott32
First-timer
Status: New

It would be great if you had an alert set up if a tracking number doesn't get scanned or progresses.  

We have an issue with our warehouse where they will create a label and sometimes forget to ship the package, or if a package is lost and doesn't move for a while, we would be able to alert the recipient quicker.  

2 Comments
CaraAdmin
Khoros

Hello @scott32!

 

Thank you for your post and suggestion it is a great suggestion. Please keep sharing your thoughts—they help us improve.

 

Happy Shipping!

 

-Cara

DGfx
Occasional Contributor

I am in 100% agreement with you. Our local post office is terrible at updating tracking and it would be nice to be able to contact our customers before they contact us complaining.