Rate Shopper choosing ShipStation rate if it is the same with our rates

[numan61]

Hi

If our UPS rate and ShipStation rate is the same, Rate Shopper should choose our UPS account. Why is it choosing ShipStation's UPS account?

Can you please fix this.

Thanks

[CaraAdmin]

Hello, @numan61!

Thank you so much for sharing your post in the community! We highly recommend contacting our support team at support@shipstation for this particular situation. They’ll be more than happy to assist you with troubleshooting and investigating the issue.

Happy Shipping!

-Cara

[numan61]

I did @CaraAdmin . It is not about them. It is a bug.

[CaraAdmin]

Hello, @numan61!

Thank you for following up! You were working with support on ticket 7967348, but the agent couldn’t complete the troubleshooting process before the ticket was closed.

Since the necessary troubleshooting steps weren’t completed, we cannot escalate this to the development team now. I recommend contacting support again so they can walk you through the process. While I cannot troubleshoot through the Community, the support team will gladly assist you!

I truly appreciate your understanding!

-Cara