It would be great if I could customize an email template with the customers first or last name

[info528]

Being able to do this adds a personal touch and the email doesn't seem so Generic

[smoore]

I agree that this would be a good feature to have.

[dmitchell]

Definitely a must 🙂 ...saying, "Hi FRIST LAST" name seems so awkward. Thanks for checking in to this.

[cory6]

I've gotten automated confirmation emails from purchases that have only used my first name. It would be a great personal touch 🙂

[thinkvacs]

Not only that, but First name, Last name is a standard practice. Many 3-rd party integrations are limited by not having these fields separated, and frankly, it's poor design having it as one field name. I need this mainly so that our records go into our quickbooks file properly, as lastname, firstname. Right now, it's a MESS! because the fields aren't separated so everyone is " , Full Name"

[Sharon1]

Yes! I would love this too, please! My brand has a casual tone, and it looks out of place to address my customers by both first and last name--especially with a quick message.

[nick_lullo]

There should be an option for a First Name field replacement to allow for a more personalized Shipping Confirmation Email as well as a Delivery Confirmation email. It currently only allow for full name. So you email can only say Hello "John Doe, Hello "John".

[jen9]

I agree there should be a First name ONLY field replacement because it's very awkward to greet people in an email by both their first & last name.

[contact49]

We need this feature ASAP! Should be easy to do. Does not set the right tone for something that is supposed to seem personalized.

[wecare]

Agreed. It's not good for the ShipStation brand to not have this feature. It is somewhat "ARCHAIC" and "OLD SCHOOL" to not be able to use [Recipient First Name] rather than just [Recipient Name which includes first and last]. If I was evaluating SS versus the others, I would be thinking - if you can't do this, what other technology are they behind on. I love shipstation and want it to be the best.