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cs18
First-timer (legacy)
Status: Investigating
Track Customer Order Frequency. Have the ability to place rules, report on the number of orders a customer has placed. For example: Joe has placed 3 orders, he receives a free gift. Adding a step to that, the frequency a particular item/sku gets ordered.
95 Comments
rickaroons
First-timer (legacy)
Two suggestions for column headers in the "Customers" tab: 1. Number of Total Orders 2. Lifetime value This would help us contact the top 100 customers and offer specials. I'm sure other ShipStation users would have numerous other uses for being able to see a ranking of customers by total number of purchases or lifetime value.
erica2
First-timer (legacy)
hello, we customize our packaging inserts based on the number of orders a customer has placed. ie. first time customers get a "welcome" packaging card, second get a "nice to see you again" card, and after 10 orders, we start to add free items based on their purchase history. this would be insanely useful for us. we typically go through our shipment log every friday to adjust and tag customers appropriately in shipstation.
campusprotein
First-timer (legacy)
Would have some sort of indication on if a customer was new
campusprotein
First-timer (legacy)
basically if a customer is new and it is marked on the packing slip we can give them a first time use coupon and other marketing materials in the package for first time customers.
support183
First-timer (legacy)
A big Yes!
ken12
First-timer (legacy)
In our circumstance, we often have repeat customers who mean to purchase the same product as they did in a previous order, but have actually ordered something different in the current order. We need to be able to quickly identify repeat customers so that we can check if they are ordering a different product than before and, if so, reach out to the customer prior to shipping the order.
jamie11
First-timer (legacy)
We have several repeat customers and it would really be beneficial for us to be able to have a field available on our packing slips that displays customer history order count. For example, Customer A is a repeat customer and has placed 10 previous orders with us. If we could have a field: Order Count To-Date, or something like this, it will help us keep track of our loyalty base. Thanks for considering our request.
jamie11
First-timer (legacy)
Yes! Same concept. Thank you!
carrielundell
First-timer (legacy)
WE'd like to target first time customers
always_count_on
First-timer (legacy)
It is always good to know whether or not your customer is a new or repeat customer. I suggest to add a flag at orders from repeat customers.