USPS Restricted Delivery Signature

[kunji]

I would like to see USPS shipping options, specifically regarding Restricted Delivery Signature Confirmation fixed in ShipStaion.

When I select the Restricted Delivery option, the system currently prompts me to purchase $500 in USPS insurance. This is incorrect for two reasons:

1. The order value is only $25, and the post office does not require $500 in insurance for this service.
2. Even when I attempt to add $500 in insurance, the system rejects it because Parcel Guard is not recognized as USPS insurance.

We will require this specific service for many orders starting January 1, 2026, due to a new California law. Hopefully you can fix this option one way or anther so we can continue using Shipstation to generate labels with USPS Restricted Delivery Signature Confirmation?

[CaraAdmin]

Hello @kunji!

Thank you for your post in the community! I was able to connect and confirm some information with the support team. 

While USPS does not require insurance to use Restricted Delivery, ShipStation currently only supports Restricted Delivery when combined with Insured Mail (for insured values over $500). Because of this limitation, insurance is required in ShipStation to apply Restricted Delivery.

Please note that ParcelGuard insurance cannot be used for guns or firearms (including firearm kits), which is likely why Restricted Delivery is needed to comply with the new California law.

Since ParcelGuard insurance is now limited to ShipStation Services, merchants who need to use USPS carrier insurance instead can connect a Stamps account under Your Carrier Accounts rather than using ShipStation Carriers. This allows carrier insurance to be used in place of ParcelGuard.

If you have any further questions, feel free to reach out here or to support@shipstation.com. 

Happy Shipping, and have a wonderful New Year ahead!

-Cara