Mobile App Login Too Tedious

[jimswankybadger]

Logging into the app is inconvenient and time-consuming. You need to log into the web app on a browser (session ends quickly if you use incognito), then provide 2FA in browser, and then log in again on the app. Short session length makes this process necessary most times I use the app. Please make it easier to log in or lengthen the session time before logout on the app. Thank you.

[CaraAdmin]

Hello @jimswankybadger!

Thank you for your post in the community!

Last week, we released an update to the iOS ShipStation mobile app. If you haven’t had a chance to install the latest version, we recommend updating to ensure you’re benefiting from the newest features and fixes—many of which may address the concerns you’ve shared.

You can find step-by-step instructions in our Help Center article here:
ShipStation Mobile: Update the App

If you have any additional feedback or suggestions, we’d love to hear them here in the Community!

Happy Shipping!

-Car

[CaraAdmin]

Hello @jimswankybadger!

Thank you so much for your patience! I’m happy to inform you that we’ve released an improved version of the ShipStation Android app.

If you need help updating the app, follow the steps in this Help Center article on Mobile App Updates.

We truly appreciate all our feedback and your continued patience as we work to improve the mobile experience!
If you have any questions, please feel free to reach out to support@shipstation.com. 

Happy Shipping!

-Cara