Are you really kicking us small retailers off the platform by raising the price for API access?

[TIC]

I hope you will be able to advocate for us small mom-and-pop shops who are trying to survive. We are a small retail-oriented monogram shop that thrives on personalization services and gift-giving. Our customers love that we ship to their gift recipients, either through web orders or in-store orders.

We can only do this competitively by utilizing services like ShipStation that allow us to integrate with our Lightspeed eCom website, which also ties into our Lightspeed Retail Store. Unfortunately, the retail store component of Lightspeed does NOT integrate with ShipStation API at all, and we end up manually entering all in-store orders that include shipments. That still represents the bulk of our total shipments, while online orders are few and far between.

Having ShipStation API integration for Lightspeed eCom is good, worth the $30 subscription level perhaps, but forcing us to go to $100 for our small package volume and only a few API processed online orders is not worth this pricing level! We will have to look toward other solutions for our small operation, go back to a manual process with online orders, or stop offering online ordering altogether.

Why would you want to make it so difficult for us small service businesses? Are we too small a fish to matter? Would you rather see us close? I hope to persuade you to make exceptions in cases like ours. Please kindly consider our situation and adjust availability of API access at the $30 level. Thank you for listening and hopefully do something for us.

[boxonwings]

10X increase in cost overnight! I started the process of moving away from ShipStation anyway. This is not a company you can trust

[TPP]

We just finished building our site to be integrated with the shipstation api and then boom $99/mo for api access now with a 30 day warning. It'll cost us loads of dev time to switch to something else. 😞