I have tried working with support to get our automation rules to apply custom package types to our imported orders to no avail. We specify a service such as USPS Ground Advantage, a package dimension and the custom package type that was already set up elsewhere ("White Collar Bag") in the automation rule. The rule saves successfully, but the automation on import ignores the custom package type, simply inserts "Package" into the package type. Wondering if other users are seeing the same problem. The support team doesn't seem to have any answers why it isn't working or any assistance to offer to get it to work properly.
