โ05-24-2022 12:25 PM
We use Shipstation's Automation tasks to automatically assign orders to their related Shipping Manager (user account) based on the sales channel the order was placed from, so that we can take advantage of the user permission features in ShipStation (Shipping Manager can only view orders related to their sales channel).
Our warehouse creates order batches from a primary workstation, and the issue is when they create a batch Shipstation is automatically reassigning the order to the user that created the batch, therefore making the user permission rules available in Shipstation useless.
Please have your your dev team look into this issue. The order assignments should respect the the assignments generated thru Automation workflows, or if the user manually updates the assigned user. It should not update an assigned user just because a user created a batch.