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Zebra UPS 2844 Just Broke with Windows Updates

J_T
First-timer

Just updated to Windows Latest which includes the bugfix for Microsoft's PrintNightmare issue. The UPS 2844 has always been installed with SeagullScientific Drivers and never had an issue (3 computers are setup this way). 

After updating windows, the printer hangs with the document in que - unable to delete the doc unless the printer is UNPLUGGED or turned off. 

Running latest Shipstation Connect along with latest printnode. 

Uninstalled all, reinstalled from scratch after full shut down, registry cleaned, temp files deleted, set as default, still can't use the printer(s). 

Any insights are appreciated.

3 REPLIES 3

masonfabian
Super User
Super User

Not a very clever solution but sometimes leaving a zebra unplugged for a few hours can reset it completely.

Manager-Erin
Community Manager
Community Manager

Hi J_T, 

 

Welcome to the community, we are so happy to have you here with us. 

 

Sorry to hear that you are having trouble with your printer, that is never fun. Just to confirm here, is this happening only within connect or is this happening when you try to print from your computer directly without the Connect application? 

 

Also, Mason is right on with his suggestion here, this is often a step we recommend as well. 

 

-Erin: Your Friendly ShipStation Community Manager 

HorseGuard
Contributor

Unfortunately, with the newest Windows Update, my IT team notified me that this current update is a complete NIGHTMARE for printing 🙄 You may want to take a Loom video and email the link over to support@shipstation.com 

They have a printing specialist team that is currently helping me with a totally different kind of issue, but they're incredibly knowledgeable and helpful. We had a DYMO printer that stopped printing for our social media manager. We got ahold of the printing team and it took deleting all current devices that had connect and then re-adding the workstations to get them to print again. 

 

Hope this helps!