ShipStation Community

Silver plan since 2014. Same price. They did add tax to the bill several years ago, but that's it.

I will somewhat walk back my surprise at the 25% base price increase. The increase is huge and honestly inexcusable, but to be fair, we have been paying the same rate for 9 years. A 3% - 5% increase per year would not have been noticed. So really, th...

Also, will Shipstation be providing useful, white glove support for refunds for lost packages. When shipments are made on these shared accounts, refunds are almost impossible. Also, I don't need a DM. These questions deserve public answers for all us...

This is pretty over the top. A 25% plan price increase plus $30 more to use my much better UPS rates. Are the carrier rates you are forcing everyone into passed along to us with zero markup?

We require Simple Rate support as well. Providing our customers with the lowest possible rates is always our goal.