Carrier Integrations

Shipstation's integration with Royal Mail does not recognise Isle of Man as a UK domestic service. It only offers international services. According to Royal Mail, IoM is available for domestic services and not subject to customs documentation. https://personal.help.royalmail.com/app/answers/detail/a_id/98/~/help-sending-mail-to-the-channel-islands-and-isle-of-man My bodge workaround is to change the country to UK, but this is incorrect and time consuming to have to intervene manually. Please can we have a fix for this issue? Thanks. 

We have been using click and drop for a number of years and have combined different companies and connect all via their API. We have recently been trying out shipstation with some issues, but we're trying to power through. On C&D it allows you to set the order by department, so the finance team understand who to charge for the shipping costs. This isn't available on shipstation and with such a simple click option of which company/store, it should be available. It should be as easy to set on the store integrations or shipping defaults per store. 

Hi, has anyone found a workaround or resolution to not use Amazon Buy Shipping for a Prime Order? As of OCT 1 this is no longer an Amazon requirement. However, I cannot generate a non Amazon Buy Shipping Label within ShipStation for a Prime Order. My calls to support fell flat. Current Error posted during label creation 11am 10_3_2023Shipping Amazon Prime orders with a provider besides Amazon Buy Shipping will result in a penalty on your Amazon Seller account. Please select a different service from the Amazon Buy Shipping provider.

Hi there,  We use FBA UK to fulfil a portion of our orders.  At some point in the last few weeks, the tracking links which historically have been populated on our Shipstation generated Shipment Notification emails have stopped populating.The tracking number itself populates fine, but the tracking link (which generally would go to https://www.swiship.co.uk/track?id= ) just isn't populating so the link doesn't work on the emails.  Chat support seem to blame FBA for not sending the tracking link, however from what I can see even order orders on which the tracking link did work they also didn't send a tracking link. Shipstation must be creating these tracking links by dynamically populating the tracking number url with the tracking ID.  So it feels like it's more likely to be an issue with Shipstation or their Integration with FBA. Has anyone else experienced issues with their FBA tracking links no working in the last few weeks? &

Shipstation takes forever in answering a trouble ticket. At the very least the could answer back and say we are working on the problem but nope, not a single word about the issue.  They don't seem to care about there customers. If they don't have time to answer each trouble ticket they could simply send out a mass email saying they are working on the issues and will send another email when they have them fixed.I'm going to start looking at other shipping platforms because shipstation sure has a lot of issues throughout the years as I've been with them for several years. Really sucks when your business is really busy and you have to waste a lot time trying to print out labels and go searching around the internet to see if other are having the same issues.

I cannot add funds. Comes up "an error has occurred". I tried several times. 

I keep putting this off, but I can't get my store to connect to shipstation.   I go through the process as described, and when I test the connection, I get this error message:Connection Test Failed!Invalid XML. Error: 'The 'meta' start tag on line 1 position 665 does not match the end tag of 'head'. Line 1, position 1585.' We received: '<!DOCTYPE html> <!--[if lt IE 7]> <html class="no-js lt-ie9 lt-ie8 lt-ie7 lt-ie6"> <![endif]--> <!--[if IE 7]> <html class="no-js lt-ie9 lt-ie8 ie7"> <![endif]--> <!--[if IE 8]> <html class="no-' Anyone have any ideas how to fix this ?   Thanks....

Hi,I keep getting this alert:  Property: shipment.References. Error: The billing preference DPT is missing or its value is invalid. (Generic). (400, fe739f8d-84ee-436a-9088-56eaf19c9fd1).I just can't create and print my labels. Have you ever get this kind of issue?Thanks.

Our negotiated rates with UPS are much better than the UPS by Shipstation option so we want to remove it from shipping options.  I tried switching it off under carriers but had no luck. 

So aggravated! trying to use shipstation ups account and cannot get any labels. Was working fine last week. I have been on hold on the phone since 11 am, it is now 2:15 pm. I have started a ticket and got an email saying that help was on the way. still no progress. " shipper number cannot be used for this shipment" I need this fixed! I have packages to get out by 4 pm!!! 

It appears that Shipstation has stopped automatically importing the customer's phone number for Canada Post's labels. This change has required us to manually input a phone number on each individual label in order to proceed, which has added a significant amount of time to our workflow.Here is the official error message we have been receiving: "Contact Phone number is a required field. (Bad Request, Carrier Error Code: 2695)."I was wondering if anyone else has encountered this issue or if there might be a known solution or workaround? Any insights would be greatly appreciated.

Upon checking one of my shipments, I discovered that it was canceled. One possible reason is that the fulfillment SKU was not found in the fulfillment center’s system. I have since updated the fulfillment SKU and would like to resend the shipment to the fulfillment center. The shipment was to be fulfilled by Amazon and its source was Shopify

Hi community members,I have a task to control if orders were shipped from our warehouse within a certain period of time (2 days for us).I made a script which uses the order's tracking information, and when it still sees "Label Created" or "Not Shipped Yet" (status can differ from carrier to carrier) after 2 days of the label creation, I get a warning for these orders. I can filter these orders and investigate why they were not shipped in time (although were supposed to be shipped).I'm thinking of sharing this kind of software for all shipstation merchants but first I have to work on it more, so I wanted to ask the community if it is something you can benefit from?As far as I understand you can not filter labels that are for some reason unshipped, using Shipstation features.Correct me if I'm wrong.Your feedback is highly appreciated! 

I understand that ShipStation will only show customers the cheapest rate for each service our store uses. Our business offers parts for machines that when broken, stop production of our customers. When a part breaks, they often want it as quickly as we can get it to them, not the cheapest/slowest rate. Customers need more than just the cheapest of each carrier offered. Can ShipStation show more shipping options on our website? Many places I shop online myself offer 3 tiers of shipping determined by how quickly I want the item. That would be preferred through ShipStation.

help... i need help connecting printful/shopify to walmart

Squarespace have just implemented a new Pickup option, which is great, but the orders don't then come through to Shipstation.  We use Shipstation to collate all our orders from different stores for the day so if pickups are missing that is a bit of an issue.  Sometimes our customers then request shipping, so I need those orders in Shipstation.  Sandra

 Hello,Our own warehouse became Amazon prime in Germany. That's why some of prime orders are coming us directly with "Amazon Prime Order tag". Unfortunately, We can not create label because this orders are on "Pending Fulfillment."I reached to support about this issue and she said "There is no solution for Germany".Is there anyone to help us for solving this issue.Regards

We have 2 UPS accounts with different agreements/rates. Trying to have 1 account with only 2 day air enabled and the other account with Ground enabled. Tried changing but affects both accounts apparently. For reference on the help section:Currently, if you enable or disable services for a carrier with multiple accounts connected to ShipStation, the enabled/disabled services will apply to all connected accounts.From article:https://help.shipstation.com/hc/en-us/articles/360036323631-Edit-Services-Package-Types#UUID-f1612815-55f3-7506-415d-6b893792b1e9Is there any way around this via automation or other way really?  Thank you!

We are a drop shipping service that ship from 1 central location but change the return label address to our clients name and address on each order. We do this by setting up a "ship from location" for each client in shipstation with the Pick Up address being our central location with different Return Address.  We then use the automation rules to apply a specific ship from location based on the order details.The problem we are having is that when we print the end of day manifest for USPS shipstation is generating a manifest for each of our "ship from locations" even though the Pick Up locations are the same for all the orders.  Some days this is creating 100+ separate manifests for packages we are shipping from our central location when we really need there to only be 1 manifest with all the shipments.We previously used ShippingEasy and changed the return address on shipments and it would only produce 1 consolidated manifest.Is there a workaround for this or could our

Anyone else finding the label printing issue with Yodel restrictive. I am not sure what the logic is behind having to manually forward date every order before a label can be printed. It is not a feature with any other carrier. We are steering clients away from Yodel due to this issue/feature. 

Can you please replicate the UK (and perhaps elsewhere) by enabling the Fedex Regional Economy Service in Europe? This is by far the best rates we have for EU shipments and without it we may struggle to use Shipstation due to the cost of other services and couriers!

How do I go about getting my shipping carrier service listed under carriers?

I have customers complain on a regular basis that the shipping quotes given are automatically filtered by what Shipstation feels is the best option. This is such a ridiculous feature in my opinion. Let the customer choose!For example if a customer is in Missouri, they are given only two options ups ground or first class shipping. Shipstation won't give them the option of usps priority because ground is cheaper and the same transit time. But some customers only want usps or ups, instead they get one or the other based on Shipstation's opinions of what they want. This is imposing your own views on a customer and completely ridiculous, I'd love to see all options surfaced and let them decide! Especially going into the holiday season when it matters which carrier is used even more so!

Hello,I'm wondering if anyone knows how to configure the live rates to display the correct shipping to our customers? For example, the picture I've attached, the shipping is incorrect. That product will fit in a Medium Flat Rate, but not priority mail as shown. How do i display the correct shipping method?

Hi guys,Recently, I experienced an order imported into awaiting shipment even refunded on WooCommerce.As the customer service said, Shipstation will only pick up fulfilled, paid and cancelled order, but not the refunded order.And I found that the similar issues happened before with shopify user back in 2018.Customer support suggest me to post this issues in this community and I think it would be a good idea for fixing it.