Discussions

Hey Development team, it would be SO NICE (actually necessary) to have the ability to backup automation rules in the event that a catestrophic event occurs on your side or ours.  On ours, it would most likely be a disgruntled employee either deleting or altering rules.  Or someone going in to make changes that does not know how. Yes, I know, there are security settings for users.  but they don't quite fit what would be ideal for us...

In the Shipments -> Batches interface, the "Errors" (and/or "Progress") field should be added, allowing users to quickly view batches and see if any labels failed to create. These fields were visible in this interface on the previous layout:And are not present, nor able to be added, to this interface on the new layout:It is operations-critical to be able to see if any labels were unsuccessful in this batch view. The alternative is to sit and watch when we create the labels, which will add hours of waiting to daily operations.These fields being present on this screen is even mentioned in this help.shipstation.com article titled "Troubleshoot Batch Errors"https://help.shipstation.com/hc/en-us/articles/360026138131-Troubleshoot-Batch-Errors?queryID=41317a14a33a93c1bbca1db093245af2#UUID-b8f3fa3f-513e-9636-e8ca-231894f50ff1_UUID-89c02087-8d1e-139c-90bb-c1ab83b3611b

We are looking to see if an automation rule can be added so all orders can have added additional handling which is currently only available by checking a box under options under the shipping details.

I would like the feature to enter and save (or Import) 3rd Party account numbers so that when you choose third party shipping from "Other Shipping Options" you can select an account number like you're able to select your own account.  We ship on multiple accounts and sometimes they do not come in from automation and I manually create an order. I know we can select 3rd Party shipping and then type in an account number and Zipcode and I also know that we can apply automation rules to apply a 3rd Party Account.     

I have been getting this message for the last week or so: IntegrationError: WooCommerce encountered an error and responded with StatusCode 0. Content: No content returned from the marketplace. Thinking it was an issue on the Woocommerce side I updated everything on my site and still having this issue where I get this error and I do not get the status changed to Complete and there is no tracking information where it used to show up. I checked to see if my spam plugin was the issue but even deactivated still will not work. Entered the Key numerous times and tested connection on Shipstation and all is good. Any solution or what to look at as a possible solution.

I often use the Pick List in order to view which products are included in any given view or status or search result.  I do not print the Pick List, just view it on my screen.  It seems that V3 goes straight to the printing view when I generate the Pick List, which makes it difficult to use on my screen.  Please bring back the ability to simply view the Pick List.

Hello,is preset group details available in products model in ShipStation API?If not where do I get those details in API.

If I click into an order and then close it, the checkbox next to the order remains checked and will not clear when I click on it.  Once I click the checkbox on another order I can then clear the original checkbox.  Seems like a simple UI bug but hopefully this can be fixed quickly.

If someone creates an additional shipment, and the additional shipment is not needed, there is currently no way to delete the additional shipment. Customer service informed me that I could view the list of orders, select the order having the additional shipment, and then cancel the order, and instead of cancelling the entire order, doing so cancel only the additional shipment. This is terrible UX design, because while viewing the list of orders, the cancel button should act upon the selected orders, but instead acts upon the unshipped shipments for the selected orders, which is very different. But besides the terrible UX, the cancel doesn't actually do what is needed: delete the shipment. Apparently, besides not being able to delete orders, there is no way to delete shipments. Both use cases need to be addressed.

Hello,is return details available in shipments model in ShipStation API?If not where do I get those details in API.

I was trying to figure out a way to get rid of USPS options as we don't use this and it bogs up our drop downs with 20 or so extra options that are irrelevant to our operations. Our enabler told us that we have to set up a stamps.com account and apply it to our shipstation account in order to make these services available to remove. I dont want to create a stamps.com account, because they make you provide credit card info, and I dont want to do that until I know I'll use it. anyone out there have this same issue and find an alternate workaround? 

Does ShipStation Support FedEx Freight LTL

We have a major issue with the shipstation woocommerce integration that may result in us cancelling the service before we even end our trial because we literally cannot use the service to conduct business in the workflow we have presently without the payment method being on the packing slip. We use a generated invoice as both our packing slip and our paper copy for data entry presently, since the shipstation service checks the orders off as we print postage and also generates a configurable packing slip it seemed like a natural fit to speed up our workflow by integrating the service that handles our orders with direct imports for shipping labels it seems like a natural fit. However, for whatever reason the payment method (which shipstation customer service has confirmed with screenshots they are receiving from the shipstation integration API) is not mappable to any data fields for the packing slip via html. I was told on that and other calls to resolve this that the way to do this woul

I wish there was a way that when we need to ship an order via LTL freight that we would have the ability to use the "mark the order as shipped" feature on the orders page. The problem is that we can not create a custom name under carrier and we are forced to select any existing name in the carrier field .  Example: When we add the YRD freight tracking number in the tracking field we are required to enter the carrier name otherwise we can not mark order as shipped. We are currently selecting USPS as the carrier so that inventory can be deducted and we are able to close the order.  Using a different carrier name is confusing for the customer when the ship notification email is sent.  I suggest we have the ability to add a custom name under carrier or give us a generic field such as LTL Freight or other.

I’d like to request a feature request of disabling the shipping notification emails sent by the carriers as part of the OneBalance carrier setup.It is not a good customer experience to receive two shipping notification emails - one branded and sent from ShipStation and then another sent from the carrier themselves with their branding.

Hello, I need to figure out how to reformat the ship date for packing slips. I'm automating some back office stuff as it pertains to packing slips. I need the ship date to appear as MM-DD-YYYY. Technically that is what it is set to. However, if it is say the 2nd of April, it would say 4-2-2022. But I need it to show as 04-02-2022 instead. I called in and they told me they can't help with the HTML of working with packing slips. Anyone here know what I can do?

I was about to print a label and a popup said I needed more money so I added money, at this point it would normally open the label I was trying to print. but today the label is not opening for me to print it's not even in the download directoryI have to go to shipments and print it from there.I'm using firefox

We've encountered a problem with orders from Home Depot, one of our selling channels. Since around April 3rd, all orders have been showing a price of "$0" when sending them to Connex and Quickbooks. All orders before that date show the correct price and orders from our other sales channels (Wayfair and Unbeatable Sales) also show the correct prices. I don't know what caused the problem but I'd really appreciate some help figuring out what I can do to fix it. Here's an image of my Store Setup in ShipStation:  And these images are actually from Connex, but they show the difference between correct orders that show the right price, and the ones from Home Depot that show as "0":   Any idea what's causing this and how I can fix it?

Hello, I am going to be purchasing an auto bagger.  I currently have ShipStation and want to be able to link the auto bagger with ShipStation to print the label right on the bag I am shipping.  I was hoping that someone may have a suggestion on the auto bagger and be able to confirm that ShipStation has this capability.  Thank you,Jwallace

Original post by user Matt Jackson   We sell internationally via an array of marketplaces.  And having the international orders import in the native currency is fine, but the currency symbol or some indication that it’s not USD is needed.   The Issue:  Presently the Native Currency is displayed in all Screens, Forms and Packing Slips as USD currency $, when it’s actually just a native integer, not USD at all.   Enhancement:  When an international order is being displayed on any SS screen or form, simply show the appropriate currency symbol related to that marketplace/nation that the order is from.   So for example, this table would be rather simple to implement and eliminate this confusion:   If order came from a US marketplace, use $ If order came from a UK marketplace, use GBP or £ If order came from a EU marketplace, use EUD or € Etc. Thanks

It would be great if ShipStation and ShipConnect had the ability to verify the count of packing slips and postage labels when batching orders.  We can batch any where between 20 to 200 orders at a time and lately we are missing either packing slips or postage labels so that the packing slips and postage labels do not match up. We had this issue a year or two ago and now go through the trouble of the person printing putting on an excel sheet the number of each batch printed and the sorter then has to verify the number.  Unfortunately, this is a lot of wasted energy and time.

I have tried to reach someone in support numerous times today and still haven't gotten a response.  Would anyone here know if they are off or out of the office today?   Maybe someone here could offer some insight to my issue.  I am trying to renew/change my subscription plan and I get a message that simply says "failed to change billing plan, try again".  I've entered and numerous CCs and have double and triple checked all associated info and still no luck.  Any insight would be greatly appreciated.....

Lately there have been numerous small bugs in Shipstation.  Today's glitch is an Amazon order got cancelled by buyer.  As I normally do I cancel the order in Shipstation but it is still showing in Awaiting Shipment.  Normally it moves to Cancelled Orders.  Is anyone else experiencing issues?

When I need to split an order and ship from two different warehouses, it is causing some concern from my customers because they think we have forgotten to ship their items Because often the items dont arrive on the same day.  It would reduce customer emails & concerns if when an order is split, this could trigger a notification to the buyer letting them know what we are doing on their behalf.