Discussions

When an Amazon order has a promotional discount, it's not showing  in ShipStation so when we bring it into our ERP, it shows as the full retail amount and brings it the wrong deposit for that order which we then have to manually fix every time. I would like all Amazon orders to come in with a discount line item if applicable. In the order notifications that we get from Amazon, this is included, but we'd appreciate it if that would also carry into ShipStation.  Thanks,

We would like to suggest alternate sort options for the packing slip items.  We would really like one of the following options implemented if possible 1) Sort by the last 3 digits of the SKU2) Sort by the product type. The reason being is so we can group similar items together on the packing slips making it quicker and easier to fulfill orders. Our SKUs are set up to key off the last 3 digits of the SKU. Alternatively if we could at least sort by the product TYPE that would also speed things up. Thank you!

Hello everyone,  USPS seems to be very slow at delivering our packages. We think they have lost some packages as the tracking has been stuck at the same place for a couple of days now.  If I void the labels to create new shipments for the orders will I still be able to file a claim through stamps.com? Or should I create manually orders and keep the original separate? 

Is it possible to make each order default to USPS shipping when I go to buy my labels? It defaults to UPS unless its something I"ve already bought a label for and chose the option to save for the future. There are many times I almost buy UPS shipping when I want UPS. Is this possible to set up? 

Can the "Apply Preset" option be added to the individual packages within the Multi-Package Shipment Window?  Not the entire package set, but the individual presets I have access to in the initial (single-package) window. For example, I’ve got a number of presets saved: one each for Item A, Item B, etc.  However, since the vast majority of our orders are for an assortment of items picked individually and packaged together in a larger box, the shipments are unpredictable in terms of weights and dimensions. If I get an order for a box of assorted items that have been picked from our warehouse, along with one or more of the full case items listed above, it would be great if—within that Multi-package Shipment window—I could enter the weight and dimensions for that assorted box, and then apply the Item A preset to Package 2, the Item B preset to Package 3, etc.  Is there any way that this option could be listed along with “Duplicate” and “Delete,” the only current op

Bonjour,Mon client aimerait pouvoir identifier et isoler les retraits sur place. Est ce possible et si oui comment. Merci 

Hi there, Perhaps someone has the same issue?  Each time we try to ship a package the system displays the same issue: Object reference not set to an instance of an object. We are using our own Fedex UK account, however we are not able to ship any package. Can someone help us with this issue? Many thanks in advance

At the moment, ShipStation does not have any way to specify where inventory is pulled from on an item that has multiple locations when allocating orders that have products which use multiple locations. Instead, the product's allocation is automatically pulled from the top of the alphanumeric list.This can be worked around if the User does not use all 4 parts of ShipStation's Inventory Location by alphabetizing the Area in order of how you want things pulled, but this is not ideal as it doesn't help Users who use all 4 parts of ShipStation Inventory Locations and can also appear confusing to pickers.This old post indicates interest in this ability as well (though the post is primarily about something ShipStation has since changed). https://community.shipstation.com/t5/Printing-Documents/Pick-list-to-get-product-location-from-inventory-location-not/idi-p/6591 

We need to be able to choose a number of months of order history to keep in my account (6 months? 12 months?) and archive, hide, or delete everything older.At the very least don't include shipped orders by default in the default search.For example:I have 5 years (and counting) of order data — thousands of shipped orders — in my ShipStation account. If I search for Bob Jones, because I know there is an order awaiting shipment, I might have 27 Bob Jones' com up in search results.Yes, I know I can click "Awaiting Shipment" to filter the results, and I do, but that is one more step that just shouldn't be necessary.When shipping 100+ orders per day, that one extra step adds up to lots of wasted time.And staring at a screen full of 27 or more Bob Jones', when really only one of them is relevant, is frustrating. Even the search script should be smart enough to know that I am probably interested in the Bob Jones that ordered yesterday, vs. the Bob Jones that ordered 5 years ago. But they all h

It would be great to be able to filter or sort orders in the Orders tab so that it's easy to see or find the ones with Address Validation issues. This would make it easier for the customer support team to ensure customer orders are being shipped out in good time, as the auto-correct feature is not able to correct all issues, such as Insufficient Address.We already have a similar feature, which is the Delivery Exceptions filter/tab/navigation in the sidebar of the Shipments tab (pictured).I would love to see this!

I received a free trial in the mail and I do NOT want to integrate my private, secured online store.  I just want the shipping discounts.  Is there no way to actually just create a label to get the discounts without violating security and privacy and integrating my site and store?  If so, how do I get them to completely delete this account?

Does anyone else have the issue where if they opt to add extra insurance to their package within Shipstation, it doesn't communicate it to sendle? I send products that are valued higher than sendles standard $200 coverage, sendle allow you to add additional insurance however when I enter in the value I want to be insured in shipstation, it doesn't communicate that information to sendle which in turn means my parcels are not covered for their full value. I also am not able purchase the label through shipstation, then head to my sendle portal and edit the shipment to add the insurance. The only way I can add insurance to the parcel is to create the order in sendles portal which defeats the purpose of using shipstation.  I also have this issue with shipstation not communicating to sendle that I do NOT give them authority to leave the parcel. This information also doesn't communicate to sendle meaning parcels are being left at front doors without signatures etc. 

Hi, i want to integrate my Hermes account but i do not have a Hermes Corporate account. When will it be possible to use the standard Hermes?

We demoed V3 on and off for at least a full year and always reverted back to V2 due to a lot of impact to our workflow. Eventually we tried it again and then got trapped in V3.  For one thing, every function seems to hang and make us wait when that never happened on V2.  When you combine orders on V2, the item totals combine as well as the customer's shipping paid combines. That makes it easier to set value for insurance purposes. Orders will also occasionally get assigned to a batch number that we never created. There are others but we've been begging to get back on to V2 and I can't get any satisfaction in that department.

I would like to change the order my packing slips and label print. Currently it’s printing label than packing slip. I would like for it to print packing slip than label.  not sure if anyone else has seen this issue but there was a check box to switch printing order and now it’s gone. Something happen in the last day or two within the settings. I was printing packing slips than label for years and now it’s not allowing us to do it. 

Hi there! Is the first time I'll be using carrier pick up for USPS. Any one knows if USPS picks up media mail?? And if they pick up, do you have to send it in a special way? TX

What does authentication error mean?

This recent change is extremely frustrating.  I rely on the end of my titles when shipping hundreds of orders to quickly see the color and size of an item without relying on SKU codes.  Taking away the multiple lines now makes me hover over to title to see the whole thing every time.  This is REALLY slowing me down.  At least give us an option to go back to the way it was instead of forcing this change upon us.  

Has anyone else been receiving Thermal Shipping Labels for free from UPS or FedEx? If so, are you experiencing the issue where ShipStation only has 4x6 or 8.5 x 11 size shipping label printing options available in their system?  We have been wanting to start using the 4x6.75 labels, but have been told that Shipstation has "done the research and that these 2 sizes above are the ones Shipstation has agreed on and implemented". This is quite frustrating as it seems that they've not done a survey to users who are receiving Free Labels from carriers but have only made a decision from their personal opinions.  Mind you, Shipstation is partnered with UPS as a whole, and UPS also offers this label size free to their customers, but it's not an option to be used through Shipstation. 

Hello,  In our label creating process, having the color tags are crucial for our speed and accuracy of shipping orders out. Each one of our skus has its own colored tag and its awesome to see all the tags next to the order #, name, date, info etc. We can glance at the order and see what's inside and then filter the orders to group all the orders that have that specific tag and try to print larger batches. We try to print in batches that have the exact same items and quantities, which allows us to pick and pack many orders at once instead of pick one order at a time. This could help many companies streamline their label creation and picking process to become super efficient.  We are getting to the point where we are running out of color options with our increase in skus. It would be amazing to have more color options so we don't run out of color tags for our new products. Not having a color option tag for a product would really hurt our label creation process and eve

Hi Everyone,  Our company is new to ShipStation. We have some drop ship suppliers. I have set up accounts for them on SS so they can see orders assigned to them. They would also like to get an email notification when an order comes in to SS. Does this feature exist? Thank you in advance.   

Can we please get UPS Simple Rate integrated into the carrier/service level selections? Our UPS rep is offering us very nice rates to ship using Simple rate, but it's not a selection as yet.I would like to be able to offer our customers a UPS service level that is comparable to the FedEx 2-Day service level. As we move further from our dependence on USPS, I would like to see all available service levels for all carriers available on Shipstation.  

Our company utilizes ShipStation for almost all of our shipping needs. We have recently started utilizing UPS Simple Rate, but this is not currently an option through Shipstation, so now our Operations department is shipping items for our Shipping department and it is breaking up our workflow. Are there any plans in the works for adding UPS Simple rate, if so, is there an ETA for completion of this?

When a customer process a return, it doesn’t say anywhere on the return slip what the reason is, nor does it seem to allow for any consumer comments such as “I’d like to exchange this for…” or what “Other” is, and the like.  Would love to have the return order form be a bit more comprehensive and have it flow through to the slip the consumer puts in the return; or have it noted somewhere at a minimum. Thanks!

We will need to get the Federal Express Shipping Manifest- End of Day Report to display the barcode for all Federal Express orders that are being picked up from our warehouse, daily.  We will need that barcode to confirm that Federal Express has scanned all the orders that we are handing them, that day.  Please note, this service of getting the Barcoded Shipping Manifest is very important for us, as Federal Express has been loosing many of our shipments before they are arriving at their Shipping Station.  We have lost hundreds of dollars in the last few weeks due to certain packages not being scanned and getting lost.  We are then, forced to replace these order with no compensation for our lost merchandise.  We understand that this service is available if requested...  We are requesting to have access to this service under the contract that we have with ShipStation.  Please do contact us to make these arrangements.  Thank you, Brid