Discussions

I have connected my WooCommerce site to Shipstation and Shipstation is successfully importing orders. But, once we complete the shipment in Shipstation - Shipstation is not sending this information back to WooCommerce. The order sits in Woo as processing. Can someone please advise?Many thanks!

The “Receive Inventory by Scanning Item Barcode” feature is very useful.However, it would be even better if we could also scan the location barcode during the receiving process.Currently, after scanning a product to receive it, I still need to manually select the location. Since Shipstation recently implemented the barcode feature for warehouse locations, it would be great if we could scan the location barcode instead of selecting it from the dropdown menu.Another improvement would be the ability to select multiple items and assign a location to all of them at once, rather than choosing a location for each item individually. Thank you.

Hello! I’ve been a longtime Shipstation user. I just bought a new computer and first thing I did was try logging into ship station. I was left with an error message that stated “we were unable to fetch the captcha token”. I’ve tried clearing my cookies and cache, 3 different web browsers, incognito mode and a private tab, 2 different internet connections, I don’t have a vpn either. I don’t know what’s going on and I’m super frustrated that I can’t do a simple task like logging into Shipstation. Any help would be appreciated here  

Why must we now refresh the SS Connect connection every day?  I go to print my first label and I'm told the printers are no longer connected.

I am getting ready to print out our morning packing slips.  Shipstation Connect is on and all of my printers are connected.  However, when I select the orders I need printed, I am only given the choice of "Print to PDF".  I understand that I can continue to print to pdf and then print from there, but the entire purpose of Shipstation Connect is quickly printing the packing slip.  Has there been an update or is anyone else having this issue?I have went into Shipstation Connect settings and deselected PDF, but that did not work.  I've logged out and logged back in, and that did not work.Any ideas?

When viewing products, the 'Categorize' dropdown to mark bulk selections is sorted alphabetically (as expected), yet when viewing a product individually and trying to select a category, the dropdown I believe is sorted by [created date] which is very unhelpful. This dropdown is also not sorted correctly when trying to filter on the product pageWe categorize by brand, incredibly hard to find anything in the reporting category dropdown when looking at a specific product.

 Truly wish shipstation allowed third party logistics companies to integrate for Pallets rather than just the one they have. the rates arent great.  we use myexpressfreight and the rates are unbelievable.  its so simple. they have an API, but honestly we send them a quick email with the shipping details to avoid the $99 a month API cost and we get the BOL or quote back in about a minute.  they have a website too.  

I am needing a developer or someone to help connect a "custom store" from our existing website in ShipStation. Does anyone have experience with this, or have anyone they recommend? ShipStation support said they do not connect customers with developers at this time. Thanks in advance!

Is there a way to set up your DHL eCommerce UK integration so that you receive automatic shipping status updates such as "in transit" or "delivered" that then appear in your Shopify dashboard? Currently ShipStation only shows provides Shopify the "tracking added" update and doesn't even update to "delivered" like UPS does. It's really frustrating as I've been told I will need to update all of my DHL shipments manually to delivered in Shopify but this is such a waste of time as I'll need to check each shipment individually to make sure it was, in fact, delivered. Any thoughts??

Hey all loving the new Receiving stock feature.But thinking wouldn't it be great to be able to add new stock scanned in to an existing stock location that that the SKU already exists in.in other words, instead of scrolling down the list to find the stock location in the warehouse, shipstation recognises that a stock location already exists for that product (assuming that there is stock still in that location) and shows an option/defaults to the existing stock location.Example, Product X has QTY 3 in stock location 1-1-2.new batch of product X arrives QTY 10 and when scanned into the receiving stock feature, the system asks if you would like to add to existing stock location or a new stock location.Or if only 1 stock location exists defaults the warehouse location to that stock location example: Product X exists at Stock location 1-1-2. Would you like to add new qty 10 to location 1-1-2 (Y/N)? 

Super Frustrating!Since we were forced to agree to that DDP popup agreement that blocked our shipping until doing so, we are now forced to ship DDP even though it is disabled in our settings:And the shipment, which no longer has the shipping option of ddp/ddu like it used to, is forced DDP:I reached out to ShipStation support and they say DDP is now required on ALL FedEx International shipments!  Why would they do this?!?  I am so tired of all these changes and issues lately (2FA crash, credit card refill errors, AWS crash, forced DDP agreements, etc).  I reached out before we agreed to the forced DDP agreement and they said:"Once you have clicked the "Accept" button on that box, and the DDP option remains unchecked, the shipments you create will not include the DDP. You may consider that pop-up box as purely informational. Although you have clicked the "Accept" button, you will not incur charges for the DDP as long as the aforementioned DDP option is unchecked. Based on

Hello there,So ShipStation support sent me here.Currently we consider migrating from ShipStation to ShipTheory due to some missing features—particularly the ability to set the Importer of Record address when shipping with UPS. However, I’ve noticed that ShipStation doesn’t seem to support automatically setting the Importer of Record information through automation rules.Is there a plan to enable this feature in the near future, at least for UPS shipments? This is a critical requirement for us, as we have high standards regarding the proper management of Importer of Record information.Thank you,

We're experiencing an error with Bundles and Inventory sync and have reached out to support some time ago. I'm wondering if anyone else is experiencing the same issue or if this is somehow something we've caused.  In short, a bundle which has multiple children always calculates the lowest positive integer above zero.Example - Lets say a bundle SKU is has 3 children with 1, 2, and 3 available, respectively. Bundles correctly calculate that the bundle only has 1 unit available.However, if the same bundle SKU had 3 children with 0, 5 , and 4 available, the available count for the bundled SKU is miscalculating to 4, the next highest integer above 4.For us, this is causing overselling of bundles (our best sellers) when child items are out of stock.

My job works with sending samples to people and I found about 40 people that we sent doubles or triples to accidentally. I contacted support to see if there is a way to flag when packages with the same sku are being sent again and I was recommended to come here 

We are facing a significant issue with the way shipping label charges are presented in our invoices/statements. Currently, ShipStation provides only a final total for our label purchases without a breakdown of taxes paid on individual labels. As a Canadian business, this lack of transparency is causing serious complications in meeting our HST reporting obligations.Under Canadian tax laws, businesses are required to report and claim input tax credits based on clear documentation of taxes paid. Failure to provide this information may result in non-compliance, which puts us at risk of penalties and audit complications. We are concerned that ShipStation’s current billing structure does not align with these legal requirements, and withholding such critical information from Canadian customers could be seen as a violation of our rights under tax regulations.Additionally, we have noticed multiple open issues regarding this same concern in ShipStation's community forums, suggesting that this is

My test orders are coming through in shipstation but test orders are not allowed to choose shipping during checkout. What do I need to do to make shipping appear at checkout and calculate those rates.  I'm only shipping to the US.

We are a new ShipStation customer and are very pleased with the product and support so far. We are migrating from our old order management system, 4Psite, which is permanently shutting down on October 31, 2025.We've encountered a critical issue for our business: Gift Messages from our Turbify store are not being imported into ShipStation. As a gift store, seeing the customer's gift message on the packing slip is an essential part of our fulfillment process.We have investigated this with both Turbify and ShipStation support.ShipStation Customer Service has confirmed that the Turbify integration does not currently support importing the gift message field.Turbify has stated that the gift message is available via their Order API within the <GiftWrapMessage> tag.The data is clearly present in the order XML from Turbify. Here is a snippet from a real order (Order #95555) showing the gift message field that we need to see in ShipStation:XML <OrderList StoreAccountName="keepsakes

Please add new automation rule option for choosing the shipping account. We have a UPS and a Fedex account for 2 different warehouses and it would be great to say if a package is shipping from warehouse 1 automatically only shows the UPS 1 and Fedex 1 accounts. If you ship from warehouse 2 it only shows UPS 2 and Fedex 2 accounts. There are a lot of options once you automate the If you are shipping from x warehouse but the shipping account is not one of them. 

Long term Shipstation user, over 8 years. A simple suggestion, please make it possible to have basic company info, like phone/email/website print out on packing slips. And the default location for "qty" field should be left side next to the SKU field, like any standard invoice/slip in the world. Not fancy customization of higher tier plans, make this the basic default for bronze users too.We are a smaller business, and rarely have enough orders for the "silver" plan. Most the year we use the "Bronze" plan. The "Silver" plan lets you customize packing slips and invoices. When we had that plan we made a few basic adjustments to the default packing list, added our company contact info like phone/website, and moved the "Qty" field to the left next to the SKU field. Better functioning layout. Just this week, Shipstation removed the saved minor customizations we had. And told us if we do not pay for Silver indefinitely, we will lose the customized packing list settings the minute we downgrad

Has anyone else experienced this problem? I have had support tickets in with ShipStation multiple times over the past few years with no resolution.We use the default packing slip, and have found that whilst the subtotal is correctly showing inclusive of tax, the shipping amount is showing is excluding tax, which makes the final total incorrect. We are in Australia, so tax (GST) is 10%, and we need to show our totals inclusive of tax.An example of a $20 order with $9.95 shipping is below: Subtotal: $20.00 [correct, inclusive of tax]Tax: $2.70 [incorrect but close - should be 10% tax of $29.95, ie $2.72]Shipping: $9.05 [incorrect - shipping should be $9.95, $9.05 is the shipping minus 10% tax]Total: $29.05 [incorrect - final total should be $29.95]We use BigCommerce to manage our eCommerce store, and this has never been an issue there. In the past we have used the custom packing slip and simply removed the totals information, but we are frustrated at having to pay the extra $$ per m

Allow the ADDING of products to an order via Automation Rules.Currently, we have a customer who occasionally wants to add a product to all of their shipments (i.e. a catalog or announcement sheet)Currently we have a RULE to TAG all incoming orders from their storefront, then add an alert for the order to manually add the product to the shipment items.It sure would be great if we could just ADD this to the order automatically via Automation Rules.

Has anybody working for a shipping company been succesful in being listed on shipstation as a carrier?

Hello, Is anyone else having issues printing the EOD form? When I select the orders to close the page goes blank and I don't get a chance to print the form. I have to close shipstation and then go back in and go to the shipment section and then select closed EOD. At this point I can print the form. Sometimes it goes back to the screen and other times I have to close and reopen shipstation.

It would be nice if you could view if a picklist/packing slip has been printed under the orders tab.  This way, if multiple people are printing pick list's it would be obvious as to what is actively being packed.  Currently you can only see this information once an order ships or if you go to print it and you are warned that it has previously been printed (which is an extra step).

I'd like to submit a feature request. Shopify has great sets of rules to auto-assign an order to the best location base on different criterias. However, this value is not available on Shipstation's order page. Shipstation has access to this value, but only in the order's detail page. It would be nice to benefit from Shopify's assigned location to assign orders to the right location (ship from value) in Shipstation as well. Would make the pick list generation more efficient too. Thanks for considering this feature.