Discussions

How can I set up my packing slip so that the order header detail prints on each page? If this is not possible, can the order number be printed on each page of the packing list?Is it possible to add page numbers to packing slips?Thank you

Is there a way to add the MarketPlace (Etsy, Amazon, eBay, business.com) the customer purchased to the packing slip?  

Can shipstation be used solely as a shipping platform without importing orders ?  I've been pointed to shipstation to try to live demo it without any integration or order import. We have carrier accounts that have been connected.  Everything I see seems to start with an existing order in shipstation.   My organization has built it's own ecommerce platform which we would integrate,  if we like the way the shipping works.  I just don't want to go down a bunny trail trying to figure it out if I need our ecomm group to do additional work first. "At the most basic level, you import your orders from an order source - usually, an online selling channel, though there are other methods,"   I would appreciate any help.  Tim

I just discovered the new feature to integrate live shipping rates with my site (Wix). I've just tried to add a "delivery option" and when I select "Live Rate" the screen expands and the save button disappears. I've tried completing the screen and saving in two different browsers, thinking it was just me. But I get the same issue every time. I can enter all of my set up information, but cannot scroll down to save them. Anyone else have this issue?

ShipStation disconnects from WooCommerce constantly requiring us to delete the connection and create a new one by entering the Authentication Key.How do we solve this issue?

Last week, out of nowhere, every Processed Batch screen started looking like Open Batches look (see pic). I've reached out to Support, and sure enough, it looked that way to her as well. It's now "been escalated to our product team for resolution," but it's killing my workflow. I need to both print and export orders from this page, but I can't do either. (The Print that you see doesn't have "labels" and Export doesn't have my mapped fields. Both of these buttons operate just like they do with open batches). This is a crazy thing for a webpage to be replaced with another webpage out of the blue, and I'm just wondering if anyone else has had this happen. 

Is anyone else having problems with Batches or Combined Orders? Starting last week I've had a really difficult time with Batch functions not responding, taking almost double the time needed to process orders.Specifically happens when I'm moving orders from one batch to another, or if I want to remove the order from the batch. It's simply unresponsive.I'm also experiencing issues with our combined orders in the Export Order Reports. Orders which are combined have an error that causes the line items to be duplicated. Example:- Mark G orders 3 shirts in 3 separate orders. - We use the combine orders function to have these shipped in one package.- Order Report duplicated each SKU 3 times, making the SKU total 9. Not only is it frustrating it's causing workflow distribution. 

We recently made some changes in GeekSeller for inventory management, that caused our order imports into ShipStation to start failing. I inactivated that Selling Channel in ShipStation, and created a new Selling Channel for our Walmart orders. Now, our Walmart orders are being duplicated in ShipStation. One instance shows that it was imported from the GeekSeller/Walmart store, and the other instance shows Manual Orders as the Store. The Manual Orders channel is not connected to any marketplace, and was set up for being able to manual enter an order ShipStation when there is a long delay in orders being imported. We have orders that import from multiple e-commerce platforms, but the Walmart orders are the only ones being duplicated. Can anyone think of why or how this is happening, and how we can prevent the duplicates?

Started yesterday,  non prime Amazon orders stopped importing.  A chat with customer service fixed it for a bit but it is doing it again today.   Any ideas?

As per ShipStation API docshttps://www.shipstation.com/docs/api/requirements/#datetime-format-and-time-zoneWe are converting order date and shipBy date in PST/PDT format and sending it to the shipstation. When the shipstation displays shipBy date on UI it is not showing in the configured time zone and causing time discrepancy. Sending Date in create order API request to Shipstation PST/PDT timezone:POST https://ssapi.shipstation.com/orders/createorder"orderDate":"2021-06-16 07:30:00","shipByDate":"2021-06-16 07:30:00" Getting API response from Shipstation GET order:GET ssapi.shipstation.com/orders/5659834"orderDate":"2021-06-16T07:30:00.0000000""shipByDate":"2021-06-16T07:30:00.0000000" Shipstation Displays on UI:Order Date :17/06/21Ship By : 16/06/21 Shipstation getting data for UI from backend:"orderDateTime":"2021-06-16T14:30:00Z""shipByDateTime":"2021-06-16T07:30:00Z" Configured Time Zone in Shipstation UI: AEST Please find the attached screenshots for

Lately, we've seen an increase in need for a feature that allows orders with multiple packages to have a packing slip for each box. As most of you know I'm sure, for a carrier to re-label a box in case the label is damaged or somehow removed, the carrier needs a packing slip in order to look up the customer so a new label can be printed. This is also the case when a parcel is damaged during shipment.  If no PL is in the box, 99% of the time, your parcel will be trashed and your customer won't receive their order.  IMO, this feature would be great in workflow. As for now, I have to manually print Multi-Package orders and print however many packing slips I need manually, which puts a hitch in my workflow. 

The phone number doesn't always import from Shopify into ShipStation which is essentially required by DHL for all international shipments. I can't copy and paste every single number. How can I fix the import issue so that ShipStation attaches the phone numbers entered at checkout to orders?

It seems at least one of the main purposes of ShipStation is to ultimately send orders to the location that has available inventory.  I constantly find myself having to memorize which of our 6 locations has the inventory or slowly scroll through the Ship From locations to see who has available inventory.  Am I unaware of a feature that shows this on one screen so I can quickly choose.  Imagine if it defaulted to the closest location or even the location with availability and the best rate.  If not, please at least show all the location's availability instead of just showing availability for the one location in the Ship From field.  

I tried importing my products using the csv file and although the skus are imported, the SKUAlias aren't.I made sure the format is exactly as required by creating the SKUAlias manually and exporting the csv to copy the formatting but when I import it, it just doesn't show when I go back to the SKU to check. Could a moderator or support take a look at my file and tell me why it's not working?  

How to fix API error (products/productId)?{    "Message": "The request is invalid.",    "ModelState": {        "id": [            "The value 'productId' is not valid for Int32."        ]    }}Body{    "aliases": null,    "productId": 1310726,    "sku": "19",    "name": "fffffff",    "price": 1,    "defaultCost": 1,    "length": 1,    "width": 1,    "height": 1,    "weightOz": 1,    "internalNotes": "dwa",    "fulfillmentSku": "dwa"

I have automatic address correction disabled for our Amazon store so that I can manually review and update each order with an address error. This morning I noticed that the majority of our Amazon orders had an orange warning due to invalidated addresses - and they all say "Possible incorrect postal code. Suggested: xxxxx-xxxx". The problem is, the zip code that is being "suggested" IS the zip code that is already saved for the delivery address. 😑  Simply clicking "Verify Address" will resolve the warning and validate the address, but this obviously just does not make sense. The next issue is when I bulk-select all of the orders with this address warning and click "Revalidate selected addresses", they all fail so my only option is to validate them one at a time. (<< The bulk revalidation option has since begun working for me.) Anyone else having this issue? @Manager-Erin 

How to reprint ups label

Has anyone run into this as shipstation doesn't have a choice for shipping Lithium Batteries in the Other shipping Options under the shipping info.

When our eBay cart tries to do an update we get some orders, while others do not import and no matter what we see this error, An error occurred attempting to update orders: Value cannot be null. Parameter name: key This has been going on for several weeks and causing us extra work.

If you put Puerto Rico as the state and US as the country, address verification goes all "Danger Danger Will Robinson!" on you... but if you noticed that Puerto Rico is an option under the Country menu so you select it, when you go to ship it tells you PR is not a valid country!  Well you're the one who wrote PR, I just selected Puerto Rico from your  list of options, ShipStation! If they'd let me be the IT Director for just one day...

Need some help trying to get Seller Central connected.  We've entered our ID and Token, and no bueno.  Any ideas? Thanks in advance!

Hello Guys ,Please tell me How to add one reference on First Class Mail Letter label ? like the red circle below picture 

Update:It is fixed after I changed the password.---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Hi guys, I am currently under free trial and want to try ShipStation Connect for the barcode scanning feature. I just installed ShipStation Connect for Mac and try to register this computer, but after typed in the username and password, it shows "Error: There was a server error while authenticating this account". I watched the video of installing the ShipStation Connect and the account in the video connects the system smoothly. I searched this error sentence and didn't find any posts about it. I noticed that ShipStation Connect has to work on workstation. I don't really understand that. Does workstation mean I have to have a database like MySQL? Thank you!

Hello, We just started using Shipstation with out Etsy shops and have assigned SKU's to all of our items however some of the items were imported to shipstation before and I was wondering how I could change the SKU number on the product because it doesn't show the updates SKU number. Thanks in advance~

Is there anyway to have messages automatically sent to my customers if their order sits for more than 7 days?