Discussions

Originally posted by Philip Haas   When we are back-ordered on an item, we have been shipping all the items we can from order and adding these orders to a batch in Shipstation. That tells us all these orders need this one back-ordered item.   However, once we are ready to ship this item out to all these batch Shipments, when we go to print the labels, it prints both shipments from each order, rather than just the new shipment that we want to print, which wastes a lot of labels.   There is no way to choose which labels to print in V3.  We would have to manually print each label from the individual order details window.  

Original post by user Jennifer Tran   Please Help!! When I try to add funds into my account this error message keeps popping up and I am unable to add funds.   "Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2"   Checked all the credit card info and it was correct. I even tried using a different card!

Original post by user Michael Anderson   Many of my store sales are customer pick ups. In other words, there is no shipping involved. So why do these orders count towards my subscription total in Ship Station? Is there a setting that I've missed?

Original post by user Elinor Armsby   Wondering how long it takes for the delivery status to be updated in the shipments view. Some packages show they are in transit with last activity several days ago when the USPS tracking screen shows it was delivered.

Original post by user Ken Cox   Even though I supply the dimensions for a medium-size box to the GetRates API, I get a few rate results that are quite bizarre such as the price for sending the box in a shipping tube or letter envelope. 😉 Is there a way of ensuring the return of only rates suitable for the type and size of the package described? I'm wondering if this is done through the packageCode value in the API call?   What are the valid values (other than null) for packageCode as shown below?   { "carrierCode": "fedex", "serviceCode": null, "packageCode": null, "fromPostalCode": "78703", "toState": "DC", "toCountry": "US", "toPostalCode": "20500", "toCity": "Washington", "weight": { "value": 3, "units": "ounces" }, "dimensions": { "units": "inches", "length": 7, "width": 5, "height": 6 }, "confirmation": "delivery", "residential": false

Original post by user Joe Cooper   We're doing an integration for a warehouse management system used by a few of our clients which are fulfilment centres.    We opted to use ShipStation as it supports a wide amount of platforms so their customers can easily integrate. The issue we're facing which may force us to move to another platform is the lack of ability to send tracking information back to ShipStation for carriers such as TNT, DX and others. There should be an option to manually specify the carrier so that tracking details can be passed back through to the sales channel. It looks like the only option our clients will have is to use "Other" which doesn't tell them anything about the carrier. 

Original post rom user Dalton Mosser   When a customer selects a shipping option from Squarespace and is charged the carrier-calculated rate from them, the rate that Shipstation comes up with is usually wildly different from what the customer is charged.   My guess is that I do not have the correct dimensions in Shipstation when the rate is calculated? For example: a customer is charged $100 for shipping from Squarespace (carrier-calculated) and then when I am going to calculate the rate from Shipstation, it's closer to $40 to print that shipping label.   Thanks

Original post by user A R Watts   Has anyone else experienced problems with the latest Royal Mail integration update, we have had issues with service upgrades and the use of certain services. Signed For, Saturday Delivery and Next-day delivery.

Original post by user Andrew Newby   Hi,   I can't close todays shipments! I get an error:   One or more errors were encountered when attempting to close shipments. Please review the errors below. Royal Mail Object reference not set to an instance of an object.   How can I fix this? It's the first time I've seen it. I've got 1 national delivery, and 2 international that I'm trying to close   Thanks   Andy

Original post by user Scott Hunter   After a recent parcel had a misadventure to Spain and back, I thought I'd make a suggestion here.   Said parcel was meant to be heading for Brazil using DHL Worldwide Express (UK based account) and we have PLT active for DHL (PaperLess Trade) so normally don't need to print the customs docs.    After a lot of searching through the logs by SS help chat, we discovered that although the customs docs were generated and attempted to send ... Brazil don't have ability to cope with Digital/Paperless docs yet, so we should have attached the Commercial Invoice (which is now finally showing in UK £, thanks, eventually).   Turns out the docs were not accepted but the only clue would have been the label not showing C-PLT in the black strip. I have now been directed to the DHL list of countries that support PLT and set up an automation rule for those countries, this adds a tag and an internal note to remeber to actually print and attach

Original post by user Denise Finelli   USPS is now recycling tracking numbers (even if it has signature) after only 45 days!!! As a result, scammers are opening bogus chargebacks and disputes because Amazon, Paypal and credit cards allow disputes to be opened 90-180 days!   Shipstation shows delivery and signature status, but only if you put your mouse over the shipping status icon. There needs to be access to that same shipstation URL data string, so we can send that same delivery data URL to Amazon, Paypal, etc.   Where can we access that delivery information that is displayed on shipstation?   For example I need the signature confirmation for this tracking on USPS - shipstation has the data only on mouse roll over - saying signed for on 5/24/19 - I cannot capture that data for Amazon proof.... and USPS already archived and recycled the number on their site - 9402 1116 9900 0179 0265 57

Original post by user Joanne Wood-Ellison   Hello - this is my first Community Post!   I am a US based seller, and I would like to expand selling into Canada, Australia and the UK. Most of my shipments are small (average 6 ounces), and the volume I expect at start will be small as well. USPS cost is extremely high, and that doesn't include International charges once it gets to destination country. Any carrier suggestions?

Original post from user Peter Peng   Anyone have success with UPS integration?  It's really frustrating because they ask for your account # and also multiple numbers from an invoice Control ID Invoice Date Invoice Number Invoice Amount There is a trial and error process because these numbers are not always formatted consistently on UPS's end.  And EVEN if all those are entered correctly (unlikely, because the UPS invoice #'s are in different formats at times), I still get an error "UPS invoice could not be found".   If we don't figure out on in one sitting, Shipstation ERASES all the other data we entered for UPS and we have to start again. *cough* save button pls *cough*   If we call Shipstation, they'll ask you to call UPS. If we call UPS, they literally do not have any clue what we are talking about and there are about 10 different possible departments you'll get bounced around with.  One tech support just told me to call Shipstation.   A

Original post from user Ginger Kaiser   GlobalPost is available in my Shipstation Account.  When the package weighs more than 4 lbs the following message is received:  Selected service is not compatible with other settings (package type, weight, size)   GlobalPost indicates that packages ca be sent up to 70 lbs.  How can a package over 4 lbs be sent using Global Post through Shipstation?   TY!

Original post by user Pyramid Global   I've enabled my UPS account for negotiated rates in ShipStation, but the price is different from the UPS website.

Original post by user David Durham   It would be a great idea to implement a way to file a USPS claim with 1 click. All customer information and item information instantly transfers. BOOOM! Get Ship "claims" Done! This would be especially helpful considering USPS consistently lose packages and damage items.

Original post from user Rick Abruzzo   I have been tasked with creating a product order form for internal teams and customers to order themselves company swag items (shirts, stickers).   I'm looking for a suggestion for a free or inexpensive online store channel or form builder, to collect the items with options (sizes, styles), shipping information, and import into Shipstation with no payments required. Integration can be native or via Zapier   I've tried JotForm but their product module adds a payment system by default and their output strings are impossible to convert to SKUs using Zapier formatter.

Original post from user Graham Orr   Hi, Not sure where this problem sits, but we recently missed an order that wasn't imported into Shipstation.   The customer had somehow managed to enter a delivery address without a postcode. Speaking to support if the order doesn't have a postcode it ignores it. Whereas if they put "jkdshgkh" it would but flag the address as incomplete. Is there a reason that if it's blank it doesn't import it and flag it as incomplete?   Thanks

Original post by user Cheryl Maggianetti   I am using Cin7 as my inventory managment system. I use AMZ and Woo Commerce as my marketplaces. When I implemented Cin7 all the orders come through as CIN7 Store. I lost the ability to see the souce of the order and no can not process AMZ prime orders because Ship Station does not recoginze these as AMZ orders.  Is there a fix or a work around for this ?  Thanks ! 

Original post from user Jim Butler   I have an 'On orders shipped' webhook which posts to our server a 'resource_url' with a batch id, https://ssapi11.shipstation.com/orders?importBatch={{BATCH_ID}}. Is there a way in Shipstation given an order id to figure out the batch id, {{BATCH_ID}} that the order id was processed in? I am trying to troubleshoot why a certain order is not showing as processed by our system.

Original post from user Scott Hunter   We import our Amazon & eBay orders directly from the marketplace, but the orders still come in to our stock control back office in Oxatis, so this creates a duplicate order from each store. Currently we have an automation set to Don't Import Order for the ones from Oxatis Store (our website) and source=Amazon/eBay but we have to manually set these as shipped in Oxatis, even although the Amazon/eBay notify marketplace is working prefectly.I've tried setting up an automation to import the duplicate order from Oxatis, tagging them accordingly, and setting a view up to hide these duplicates. After processing the order I had planned to compare the direct and duplicate orders above each other, sorted by Shipping Recipient, but I can't do this efficiently/easily as one order is shipped and the other still awaiting shipment.   I've managed to use advanced search to show all shipped/awaiting and all relevant tags, but that is a pain - has any

Original post by user Michael Mulhall   We're trying to create a custom packing slip template but after looking at the HTML, it looks like Shipstation lists all the line item properties we need under the [Item Options] field.   Are we able to use specific line item properties or can we only access them through that field?

Original post from user Riki R   What is the correct procedure when we want to cancel the order? Should we just cancel an order from our Woocommerce store (change status to - Canceled)? Will, it automatically change Shipstation order status to Canceled and it won't be shipped?

Original post from user Shelley Tomich   Is there a way (via WC or SS) to customize the order note automatically added?   For example, I don't always use tracking and this note is misleading.    

Original post by user Hrag Kalebjian   Hi guys, woocommerce has a plugin that allows a customer to order items and have them shipped to multiple people at the same time. This is a great option for customers looking to send gifts. It currently isn't supported by ShipStation and was wondering if you guys are working on this integration?