Discussions

I wish there was a way that ShipStation would auto fill added Declarations or from a New Order from the SKU number if it's in the Products.  I don't see why it couldn't do that, if it does am I missing something?  Thanks!

Shipstation does not do a good job of maintaining the customs declarations when orders are merged, split, or edited - I will often be ready to ship an order only to find that the customs declaration is empty, or includes items that are no longer on the order.  It takes some effort to create a new declaration, copying in all of the correct values.  It would be nice if there were a button that would recreate the declaration based on the items currently in the shipment.  Shipstation knows all this information so why not make it easy? As an aside, I don't like the V3 layout for the customs declaration.  In V2 all of the fields were in one row and I could see it directly below the order lineitems.  Now the declaration has only one entry per row, making it harder to really see and understand all of the entries, and is hidden off to the side, so it's very difficult to see the lineitems and declaration in the same place for comparison.

Any workarounds on Chrome to enable autocomplete/autofill on all text fields? Especially on international declaration fields for HS codes and item description. Workflow is so slow otherwise. I am coming from "Paypal shipping powered by Shipstation" and I never thought I'd say it but I miss it greatly. 

Hello, Currently, ShipStation only offers the 'Hold at location/post office' option for Purolator.We would like ShipStation to support this feature for Canada Post and FedEx as well.Thanks

We noticed something over this last week or so and can't figure out how to change it.  When an order has multiple items, the Shipping section presets weight, size, and service as though it is one package. We did not create that automation and we can not find how to turn that off or ammend it.  

I am using an app/software called Triple Check that scans and verifies the packing slip, SKU/s and shipping label to make sure that all three codes are confirmed. This has helped me reduce costly mistakes and given my fulfillment team confidence that they did their jobs correctly.By scanning these codes, we don't have to worry about relying on someone's eyes and brain to verify and confirm the orders. No more wrong parts being sent, no more pissed off customers, and most importantly, no more wasted money in shipping and return costs.If this is something you think you can use, let me know and I can get you beta access. You just need to have shipstation (which you do!) and a scanner. Let me know if you have any questions about the software or my experience.

Our company would benefit greatly from being able to add the terms from our Shopify orders to our packing slips. Specifically for Wholesale customers who like to see their payment terms on the slip that gets included with our packages. From talking with support I've found this isn't possible.Could you please make payment terms an available field to add to our packing slips?

Hello,We are very good users of the combined orders feature because of our shipping needs. We realized recently that any combined orders that are not the surviving one will not update any changes made in Shopify.This can create inventory discrepancies and cause customers to receive extra products or incomplete orders. E.g.: Customer places two orders, they then decide to cancel one of the orders, which is done in Shopify to refund the customer. Depending on the order used for combining, this might not update, and the customer will receive the items in excess. The same goes for an order where a customer added a product and paid for it.With the volume of orders we have, the shipping department cannot take the time to validate every order in Shopify, and updating the store will not update those orders.Would there be a way to either force updates on combined orders (the child one, not the main surviving order) or to have the update store also update those orders?Please let me know if

That's stone cold. Is that even legal? Haha. 500 usd vanished overnight, and I'm a small business. How are you larger businesses doing?

DPD require a barcode width of 91.5mm with 5mm gap on either side and reject any label that does not meet this minimum.A 6x4 label is 104mm wide (actual measurement 103.5mm wide)Shipstation generate thier label in a bordered box which prints with a 1mm gap to the out edge of the label when settings are 100% size and printing centrally.1mm to the outer bordered box,0.6mm black border,The bar code prints 90.6mm wideThe gap either side of bar code 4.8mmShipstation have been pointing me back to the help guides for the past few weeks, .... checking settings, reinstalling drivers etc but I cannot see how, with thier bordered box the barcode could be scaled correctly and acheive the 'quiet zone' gap of 5mm either side. It is so marginal to the 0.0 something of a mm that I can't believe it is possible.I've even paid an IT professional to look at this for me.Please can someone tell me if they are using 6x4 labels and have had DPD approve them preferably with a Dymo 4XL printer?

When you combine two orders, usually the shipping cost is higher than necessary. You have to manually refresh the shipping rates to then get the lower, correct postage.Perhaps this could be done automatically when orders are combined.

let’s say we have an order with 7 items come in.  In that order, there are three types of items. We need the auto-split feature to have an option where it can divide into three separate shipments on import. As it stands, if I use your auto-split feature it will divide into 7 separate orders. it would be helpful to have a fifth option in the auto-split feature to “divide the order with tags.” Some items can’t be shipped with other items. if a person orders three books, three 3-D printed items, and a trampoline, I can’t ship them all in the same package. The 3-D printed items are too fragile to ship with three heavy books. And the trampoline is already in a box and needs to be shipped separately. as it stands, I have to go in and divide up every single order. It would be nice if it would split them into three orders according to the tags: books, fragile, and single. 

Hello, We would love you to add a feature in "scan to verify"  to Scan Case pack & Unit pack. Shipstation would understand that Case = X Units and Y Units = Case and they are interchangeable. This would allow us to simply scan big orders using the Case pack UPC instead of scanning the 72 items required.EI: we sell mugs.1 mug = 1 unit = UPC A10 mugs = 1 Case pack  = UPC BWhen we receive an order of 72 mugs (72x UPC A), I want Shipstation to let me scan 7 Case pack (UPC B)+ 2 unit (UPC A) as the result is the same (72 mugs) This option would be "Optional" as i understand some comapany cannot sell this way.But for us it makes sense

ShipStation Support, pls refer to case number: 8431466I get this error when batch printingRESPONSE:{"Errors":[{"Message":"Value cannot be null.\r\nParameter name: fileStream","ErrorContext":null,"Code":"Unknown","Level":"Error"}],"statusResponse":null}I get this error when just trying to print the label individually after it has been created:MESSAGE:Command failed: C:\Program Files\ShipStation Connect\resources\app.asar.unpacked\build\lib\SumatraPDF.exe -print-to ZDesigner S4M-203dpi ZPL -silent C:\Users\pcmed\AppData\Local\Temp\ShipStation Connect\1755553421979.pdfHowever when I created a new account, everything seemed to work. Something is wrong with my account, pls help

Our team uses the Shipping Manifest report to monitor daily performance in terms of units/packages shipped.For a number of our larger orders, they must be shipped LTL - we arrange for pickup outside of ShipStation, and use the 'Mark as Shipped' feature to consider these orders shipped.Currently, any order that's manually marked as shipped does not appear on the Shipping Manifest report. Since these orders are some of our largest, it causes the Shipping Manifest numbers to be significantly understated with regards to our actual daily performance. Please consider adding functionality to the Shipping Manifest report to display these orders, in order to give a full view of our daily activities. 

When needing to drop ship a package, we've set up a number of "Ship From" profiles. This process seems to be pretty straight forward. You enter the "Full Name", "Company Name", "Address", etc. of the company that the package(s) are being "sent from". However, when you change the "Ship From" on the specific order that is to be drop shipped, the shipping label DOES NOT pull the correct "Company Name" that you've entered into the "Ship From" profile. It actually pulls the company name from the "store" the order was generated in. Why would you have a text field in the "Ship From" profile if you are NOT going to use it. The label will also include the originating store's logo. There should be an option to NOT include a store logo within the "Ship From" location OR you should be able to upload another logo to be used.

We currently have the setting enabled to automatically create a new sku when the first order is placed.  That works final but it doesnt include all the relevant info needed for shipping.I’m looking for a solution that can dynamically update a new product with the UPC and customs information (harmonization code and country of origin).

Has anyone else been frustrated with the phone support? Previously I would say it was the best customer service ever across anything Ive ever used in my entire life. I am getting passed to dispatch in foreign countries who are reading off scripts and have no idea how to help me. Just hoping someone from Shipstation see this and tries to address the issue. 

Has anyone else had this issue?When I drill into an order to select package options, the pop-up window that appears at the bottom is cut off. I can’t see the shipping estimate or transit time unless I hide my Windows taskbar.Browser: Chrome (latest version)Tried: Changing zoom, disabling pop-up blockers, using incognito, updating browser, and testing in DuckDuckGo browser.Results: The issue persists in Chrome even if I hide my taskbar; DuckDuckGo works only when taskbar is hidden.It feels like a UI design issue rather than a browser problem. I’ve been using ShipStation for over 10 years, and this is a new and frustrating issue that affects productivity.Is anyone else seeing this? Any workarounds besides hiding the taskbar?

Hi, I see that you currently support Amazon Buy Shipping functionality for Amazon orders sent through Rithum, but it would be great if you would expand that functionality to other competing platforms such as ChannelEngine, SellerActive, Listing Mirror, Linnworks, etc.I'm asking because I require the functionality for my ChannelEngine integration, but I'm sure others with different software would appreciate the same functionality. Since you already have the functionality built for Rithum, I would imagine this would be a fairly simple task for you guys, and it would greatly improve the Amazon experience for your users.Thank you.

I cant successfully change my card for labels, or subscription.Its been two days of the same error, and i've noticed a new layout in the payment settings area. (Now you can have multiple cards saved as apposed to having to replace the card used for labels.) HOWEVER, I get a red error message when trying to change my card. so i click the new "manage" button, and i cant remove there either.. So, i added a third card as a workaround.. it listed it, but i still couldnt choose it for payment, nor for subscription.. SOOOOO, i went the stamps.com route.. i was able to update the card info there, BUT, once i refreshed and went back to shipstation to process orders, it still shows my old card's nickname just above the total price of the batch of labels in the lightbox.. this is frustrating. im at a standstill, and orders need to go out. any help?

I have a WooCommerce website where we have integrated the ShipStation v2 API to pull in Carriers and get Shipping Rate Estimates during the checkout process.To simplify the checkout process, I'm using a WC_Box_Packing library to box as many items into Shop Owner defined boxes before requesting a response from the ShipStation API for carrier estimates.I see in the WooCommerce Orders that it's saving the Shipping Method correctly with the correct carrier and the correct carrier service - I'm even saving the carrier and service codes as metadata.On the ShipStation side, the carrier is only picked up on whenever the customer orders 1 product. If the customer orders multiple products, ShipStation does not pick up on the selected carrier / service chosen by the customer, forcing the shop owner team to manually assign the selected shipping option as seen on the WooCommerce order.1). Why is ShipStation unable to carry over the customer selected carrier associated with the WooCommerce Order?2).

There is a major issue with how shipstation handles edited orders on Shopify. When an order is placed its imported into shipstation, then if an order is modified on Shopify, (ie item swapped for another or edited) a new shipment gets added to shipstation and the first shipment is set to zero item. This is all fine from a fulfillment perspective, the right order and item gets shipped out, but if the order is then canceled from Shopify, only the original "shipment" is canceled. The second "modified" shipment is still in shipstation and get fulfilled even though the entire order was canceled on Shopify. This is a major logic issue for large stores that separate fulfillment operations from order operations. Not sure why shipsation handles edited order this way in the first place, the original shipment should be edited and not a second shipment created. 

On our wholesale website our pricing is per unit. There are 12 units in a box. We want shipstation to have a feature that allows us to make:  12 units on wholesale = Quantity 1 in shipstation.

There is an option for an auotmation rule to apply a declaration statement for FedEx only shipments, however this doesn't actually add the declaration to the auto generated Commercial Invoice. There is a field for it on the PDF, and the rule says it was applied, but it does not work. I understand that ShipStation has never supported additional customs documents for free trade agreements, however with the recent developments in the world of logistics of tariffs, the needs have shifted. Even though there is a de minimus qualification, this has nothing to do with the Executive Order Tariffs for US imports. Our product qualifies for USMCA, and therefor should be exempt from the EO 25% reciprocal tariff, and the shipment is low enough value, and should qualify for de minimus, but we still get charged the tariff unless we add a reference to our USMCA on file within the line description. This is our work around, but it is tedious to add to every line that qualifies manually.It would be i