Discussions

The bundle feature is great. It shows on our Pick List as expected, by listing its child items only. However, it doesn't show on the Packing Slip well. When I uncheck "show bundle on packing slip" it shows each child item on the packing slip, similar to the Pick List. This is confusing for the customer since they're expecting to see the bundle title on their order summary, not individual items that they are likely not aware make up the bundle.So I check "show bundle on packing slip", and then it shows the bundle title for every child product. In other words, if there's 5 child products in a bundle, it just says the bundle title 5 times. That's even more confusing.When you check "show bundle on packing slip", it should only show the bundle title once, and it still associate the parent/bundle product description to it, so that when you utilize the [Product Description] merge tag in the Packing Slip it displays the bundle's description, which we could set to describe all the child it

It is imperative that we be able to see a column showing if the packing slip has been printed, in the Orders Awaiting Shipment tab. I have seen many other requests for this since as early as 2021. And the column is already available in the Shipments tab. So there is no reason why this shouldn't be able to implement right away. Shipstation please implement this feature urgently 

Im looking to hopefully get amazon Saudi Arabia implemented into shipstation since this is not already in the system. 

It would be helpful if there was a way to cancel an order without voiding the shipping label.We use ShipStation to provide small parcel shipping services as a 3PL and we receive orders from our customers via the ShipStation 3PL feature. These orders are themselves originally created by end consumers on platforms like Shopify. Occasionally, after we create a label we notice that we can not ship it, for example bc we are out of stock. Usually we void the label and cancel the order, which rejects the fulfillment and sends it back to the customer. Great functionality. We did have a case where we neglected to void the labels in a timely fashion and now we can not void the labels at all, which means we also can not reject the fulfillment. To solve this it would be great to have the ability to cancel the order even if the label is not voided. Best,Matt 

Canadian accounts don't support American Express (AMEX) as a payment method. This is critical for my business to continue with shipstation. Please add support ASAP! 

Dear Team, I hope this message finds you well. I am reaching out to inquire whether Shipstation services are available both within and outside from the country, Peru. Thank you in advance for your support. Best regards, Rohith

Everyone inventory and ship from conditions are different.  Although it's a great feature for single warehouse users.  For multiple warehouse users, it's creates false positives.  Please add a feature to turn it off.

Hi, this is a request to shipstation to develop a function allowing merchants to show all shipping options, not just the cheapest of a certain class. Let us merchants decide which are relevant. It would be nice to not show international shipping options to domestic customers and vice versa, but would take show all regardless.

I need to see the packages in transit is missing the delivery date or not. Delivery by Column available in shipping page. I need to see same information on In Transit tab as well so we can see what is going exactly.I also need tags as well. Some packages shows waiting delivery while we confirm with customer they received the packages. Since USPS not changes them at least I need to see they delivered so I'm not open claims again and again

Sometimes we ship an order in multiple packages, which results in two tracking numbers. However, Shipstation only sends one tracking number back to the marketing. As a result, customers often call to inquire about this, and sometimes leave negative reviews. Please add a feature that allows the system to send all tracking numbers back to marketing.

We process and print orders in batches. Occasionally, the order pickers cannot find the items at the locations specified in the pick list. Those orders go to our Troubles team.Sometimes we decide to create a Reship for these orders with upgraded delivery speed. We will put all the reships in a batch, and do an item-level order export (using an export format called "Troubles") to create a pull list for workers to go pick those items for all the troubles that have them at once. This often involves going to a backstock location and pulling a whole case, getting the quantity needed for the trouble orders, and taking the remaining quantity from the case to the regular pick home.However, the shipments created by the Reship button do not include the warehouse location like the original shipment did (apparently because the location for the SKU hasn't changed, the software engineers who designed SS didn't see the point in including the location in the new shipment record). This results in an ex

Hi there,We have SKUs that are blocking the label creation owing to their length. For now, we have manually edited the product every time to shorten the SKU, which is tedious and unsustainable.I'm told that the best option for us presently is to export the products, edit the SKUs, and then reimport them into ShipStation in the Products tab. However, this would require us to repeat the process frequently, as we have regular new product drops and launches. Other than that, I'm told there is no other way to edit the SKU unless we change our SKUs for the business; something which we are not prepared to do.I'm looking to understand why the SKU length is a blocker in the first place? If the block can't be lifted, then is there a solution whereby ShipStation can automatically cut the SKUs on import?Thanks in advance. 

So we are in the process of merging two separate shipstation accounts into a single account with multiple users.  We have everything in place, except for one thing.  We have separate FedEx accounts for the two locations (using the "your carriers" option), but can't seem to find a way to prevent a user for one location from using the shipping account for the other location. Is there something I'm missing, or is this functionality just not there?  I tried assigning a carrier in Automation, but it only gives me one of the two Fedex accounts to pick from.

Using Paypal ShipStation, we have suddenly received several adjustments using USPS Ground services.  On all the notifications but one, the USPS Automated Package Verification information was the same with no changes to zip codes, size, or weight. None of the packages are over 20 pounds or a length over 12 inches yet many of the charges are more than 50% of what we paid. 

Please add GTA GSM courier as a carrier to ShipStation so tracking numbers can be tracked!

Hello,I am going somewhat crazy trying to get a custom invoice I had made to work correctly.  I outsourced this to a designed but there was a part of it that they could not get correct and they insisted it was a Shipstation Error.  Of course, Shipstation says it is a coding error.  You can see a shot of the design to the right.  As you can see, it is counting total units as "3" when, in fact, there are only 2.  I was able to figure out that it is counting discounts as line items but despite following the steps provided in the Shipstation Library I still cannot get it right.  Does anyone have any thoughts on where the error might be?ORDER HEADER CODE<style>.adjustment1 {display: none;}.customStyle {}.customStyle1 {visibility: hidden;line-height: 0px;}.adjustment {display: none;}.adjustment1 {display: none;}.customStyle {}.customStyle1 {visibility: hidden;line-height: 0px;}* {font-size:18px;}.bold {font-weight:bold;}th {background-color: #000000;border

Today ShipStation created two labels for 120 of my orders.I had to go back and void all of those second labelsI have to hope that ShipStation correctly communicates with all my carriers that I didn't use all of those labels and I can receive an accurate refund. Otherwise, I'm unprofitable today.I have to hope that the marketplaces have the non-voided tracking number recorded, otherwise I'll have to manually fix each tracking number.It's going to be a long day.

Does anyone know anyway I could have every order shipped by a specific employee have either an image or text on the packing slip showing it was shipped by that person? such as if john creates a batch, then prints, picks and ships the whole batch, every packing slip in that batch will have the text "Order Shipped By John". Preferably without making individual packing slips for each employee. Thanks!!

Currently, if you use FedEx by ShipStation to ship a package from the US to Canada, your customer is forced to pay customs clearance. That's a pain for customers. I prefer to collect an estimated customs fee from my customers when they buy stuff from me, then pay the customs clearance to FedEx/Canadian customs myself. That's called DDP. The shipstation docs make it look like you can choose DDP when using FedEx, but that's actually only if you provide your own FedEx account.Until ShipStation offers this option, I'll keep shipping all my Canadian FedEx orders through Shippo, which has offered the DDP option for years and offers the same rates as ShipStation.

Original post by user Aksel Gungor   Google is rapidly improving and growing their Merchant services (Shopping Actions, Surfaces, new commission structure, etc.). Are there plans to add this as an integration?

Hello ShipStation Community,We are having trouble with the inventory-sync add on. This feature does not work properly for our Shopify selling channel. This is interfering with daily shipping operations as the cx. is able to freely purchase items which are clearly out of stock and marked as such on our BigCommerce front. Note that this issue does not persist on the BigCommerce end - we have two selling channels, it is only Shopify that does not sync properly with active inventory notated in ShipStation Products.We need to resolve this issue as soon as possible without the need to worry about manually updating the inventory on the Shopify side. We are looking to seek a resolution from the community, as proposed by ShipStation support.Thank you ahead of time for any help that comes our way!

I noticed about a short time ago, my UPS rates were .80 up to $2 EACH, more on most of my shipments. It was exactly the same up until them. I Contacted SS and they said they can't speak to other companies rate, yet the advertising they do says they have the LOWEST RATES AVAILABLE from these carrieriers. Are we now getting a surcharge on UPS labels. ShipStation was once GREAT!  Now...Higher price to use, a $ charge to use your negotiated rates, and poor support.. Now IDK.. 

Hello,It doesn't appear that the "scan" tab has a hotkey built within Shipstation. So, our current workflow is to usually have two browser tabs of Shipstation open so that we can scan the packing slip in the "scan" field and "scan to verify" the order. Once that's done, we hop into another browser tab to get into the order and buy the shipping. The Scan to Verify and Ship isn't used as there is not a rate calculator. Adding in a hotkey for the scan field would be fantastic so we don't have to switch between two different browser tabs. Is there an easier workflow that I'm missing for "scan to verify"?Thanks! 

Our team would like to use pick list.  However they don't want a summarize list of all items to pick from the selected orders. Rather they would like a pick list per order, one order per page.The desired workflow:1. Select orders they want to pick/pack, usually multiple orders.2. Select Print Pick List3. One sheet is printed for each order.  On the sheet are items to pick, with similar columns/config as the current pick list.What do you think?

What is the new delivery by date field that appears at the top of the order summary? Is there a way to assign this with automation rules? Can it be used as a variable for Shipping Strategies to ensure that rate shopping considers both cost and delivery date? Not finding any details about this new field... tell us more!