Discussions

Finally, the TikTok shop integration is out, and I am excited to see how well it can work. However, can ShipStation develop more integration for different marketplaces, for example, Temu, Shein, Shopee, etc. I know the fact that these marketplaces are opening up the option to fulfill orders within the US, and the demand is going up quickly and very fast. I was looking at different fulfillment platforms because I have a huge amount of orders every month (at least15,000 orders per month); either they do not provide one or charge a huge monthly fee to use, so I guess if ShipStation has integration with these platforms, it can be a huge benefit to users, as well as the company (more volume and of course, profit).Any thoughts?

Please integrate ShipStation with TEMU marketplace

Add Sendle to ShipStation Canada integration. Shipstion illegally does not provide a separate tax breakdown for Canadian GST. I asked, and they said there is no tax, this is not true. If I buy the same label through Sendle the gst is shown separately, same for Canada Post, UPS, and EVERYONE. We bought $80,000 in shipping last year and as a result, should get back 5% of that in taxes. It's a waste of money buying the Sendle Labels through Shipstation. I asked to add to add the integration and was told if I posted it here, maybe someone would review it. Looking at the same post from 2023, I'm guessing they are going to review it about as fast as illegally withholding the gst breakdown...

We would like the ability to incorporate automatic discounts from Shopify into the orders at a line item level so that our revenue numbers show up correctly in Shipstation.

We voided a USPS label with postage and insurance.   Shipstation support was no help.   the link did not work to get the form.  Finally after working with Stamps.com we were able to submit a postage refund by mail.  The said that they could not issue a refund on the insurance because it was through the shipstation 3rd party insurance.   I called the Insurance company.  they said Ship station needed to issue the refund.  I have tried for 5 days to get a reply from shipstation.  All they do is state the obvious  - 'I printed two labels - neither was voided in the Shipstation platform - YES if I could have voided through the platform, I would not need to spend hours trying to get a refund.   Does anyone know what needs to be done to get an insurance refund when you need to mail in a USPS label for a refund?

We need to report all taxes paid for accounting purposes, but Shipstation rates don't show how much tax is paid for each shipment. Support told me I need to reach out to the courier with each tracking number to get the tax values, but we have 100s of shipments each week and I don't think our accountant wants an invoice for each one! This is something Shipstation reporting should be able to provide. Especially considering there is a fee incurred for not using Shipstation rates. I can't imagine we're the only business who needs this.

Just wondering if anyone has had problems with printing after their cutoff time from amazon?We use shipstation to print our labels, anything past 6:30pm cannot be printed, so then we end up having to print the labels manually on seller central.Anyone experienced this or knows how to overcome it?Thanks.

I run a fulfillment business and we just picked up two customers in the last 30 days who both use Shipstation for label printing. This is the first I've used Shipstation in my workflow and it is mostly great, except we need to find a better solution for printing order summaries. We use Order Summaries as work document that travels with the product through picking and embroidery. Its the perfect document. Our problem is that we need to print 1000+ of these on our busiest days between the two customers. When I try to select multiple orders at once and print them, the order summaries get printed with more than 1 order per 8.5"x11" sheet. We need each order to print on its own page so that we can put the orders in their own separate tote to travel through our warehouse. Printing these 1 at a time is exhausting and error prone. There has to be a better way, right? Thanks,Alex

Dear Team,I wanted to inquire if there is a way to request developer to assist so that Cubiscan 75 would function as dimensioner? I noticed its on ship works and other platforms and I love and prefer Ship station instead.I am willing to pay 50$ a month add on but my machine does not work so this is only thing hindering.I am hoping developer will see this and assist!

So I sell on the platform and I require the user names of the buyers from it. I have some dropshippers who order 5 to 15 orders per day, and here on shipstation you can get the data for buyers address, and phone, but no way to pull up USER ID's to find dropshippers so I can see the repeat names to find dropshippers easier.  Thank you, not sure if the correct place for this.

Hello,Could you please add the option to create an internatinal returns label with DHL.  We operate out of the UK and have many customers in the EU and need this function. Thank you,MBUK

I'm posting this here to see if others are having the same issue. Shipstation support has been working on the issue for the past 13 days.When in Scan to Print, the scale is not reading weight properly. First it wasn't showing a correct weight and wasn't changing weight from each scan. We did all of the troubleshooting, uninstalled and re-installed shipstation connect, deleted old SS files from the computer, cleared cache, tested in incognito, etc. This caused the scale to start reading however at 10x the correct weight. This seemed to indicate that the scale simply needed to be switched to high capacity mode. However it was already set to this, we un-checked and rechecked the setting with no results.The oddest part is that when in Printing > Shipstation Connect > and I click Read for the scale it always shows the correct weight! So the error is only in Scan to Print.Obviously having to manually enter weights when we're trying to process 2k shipments per day is devastating to our

UPS Shipstation currently has Ground Saver as a Shipping Carrier. When asked to have the same listed under Amazon Buy Shipping teams said that was not an option atm. Our store needs Ground Saver as a shipping service under Amazon Buy Shipping to help protect our order for claims!

The packing slip has the incorrect price total with a BOGO discount, and there seems to be no way to correct it. The cost summary is showing the correct amount, but the packing slip has the BOGO sale price then also subtracts the discount, making it appear that the products were free.For example- customer bought 2x $100 products, and BOGO brought the total cost down to $100 (+10 tax/shipping). The packing slip has it displayed as 2x $50 ($100 total), -$100 for BOGO, so the final total is only the $10 tax/shipping. Has anyone dealt with this? Again, the cost summary is correct, as is the actual charge, it's just the packing slip that has issues. 

Hi,I am occasionally (~25%?) of the time receiving a login error.   The page appears to timeout with an Error 500.  The error window sometimes that it failed to grab captcha token.   I'm not sure that's the exact phrase but it is similar.Is this a known issue?Pat 

You currently offer DX Deliver Integration (which works well). How about offering DX Freight Integration? Same company, similar API's, just a different service.

shipstation needs to add quicksearch to the new layoutonly the old version has quicksearch  

Would love to see the option to "snooze" an order from appearing on the dashboard until the date selected. This would especially be helpful for businesses who do custom orders which take weeks to make before they ship. This would allow the dashboard to stay up to date and clear about what needs to be done that day. Thanks

Hello,We currently have our Selling Channel notification set to: Number of hour(s) elapsed after label creation (24hrs) which works great for Mon to Thurs. However, on Friday the automation will mark it as shipped on Saturday but USPS won't scan it in until Monday due to not being open on the weekend. Amazon is suddenly cracking down on this and is threatening account deactivation which will force us to switch to a system that allows more flexibility. We need an option that allows this to be business day or allow you to map out each day of the week individually.This is business critical for us.Note: we did try the "The shipment first hits the mail stream" option but it does not work well at all.Thank you.

Hello ShipStation peeps!I have an ongoing problem where my european trade orders (so going a particular shipping method and over a particular value) are automatically being marked as 'Completed' in WooCommerce (and oddly enough being allocated a FedEx tracking number) which means they never appear as 'Awaiting Shipment' thus dont get sent.They still appear as 'Shipped' in SS but dont have a courier, tracking number etc. attached to them.There seems to be this function on ShipStation: https://help.shipstation.com/hc/en-us/articles/360026157691-Mark-Orders-as-Shipped which could do the same thing but I didn't switch it on/ cant see how it would switch off.Please help!

We have been getting this error for over a month - we've been promised communication from ShipStation regarding the issue but have received none. Customer service isn't responding to messages sent today (11/19/24). This error is occurring when using UPS by ShipStation or our connected account (which is working for all of our domestic UPS shipments).What can we do to print International labels in ShipStation? We have used workaround methods to this point but feel we will need to migrate to different software as this is a key reason we chose ShipStation in the first place. After a month of no communication or resolution it is apparent this is an issue only with us or somehow a very low priority.

There are dedicated API endpoints to add and remove order tags:https://www.shipstation.com/docs/api/orders/add-tag/https://www.shipstation.com/docs/api/orders/remove-tag/However, they only support tag updates for one order at a time.The Create/Update Multiple Orders endpoint (see link to documentation below) appears to support bulk update of open orders, including associated tags.https://www.shipstation.com/docs/api/orders/create-update-multiple-orders/However, even though the HTTP requests I've made to that endpoint returned successfully (200 OK), the tagIds property in the response payload is not updated, and the tag remains unchanged for the orders I tried to update in the ShipStation web UI. I've tried to delete tags by setting the tagIds property to null  (as stated in the documentation) - but the result is the same. I've also tried setting the tagIds property to an empty array just to see if that would affect anything, but to no avail.I suspect this may be a bug.

Can you add the order number to the inventory audit log reports?We have a tough time tracking the inventory deducted based only on the time stamp.    

Hello there:I am a tiktok shop seller, and have been using shipstation for 3 months, when i first started everything was smooth and perfect.  As soon as November hit, my sales dropped significantly.  Upon further investiagation i discovered that buyers are unable to complete their orders, i have tried it myself to confirm that its actually not working.  so as soon as you insert the address for the order you get a message saying "SELECT ANOTHER ADDRESS ITEMS CAN'T BE DELIVERED TO THIS ADDRESS.  TRY ANOTHER ADDRESS"I have shipping template set to ship to all 51 states but no matter what i do orders are not being completed.  After Switching to Tiktok shop Shipping orders are flowing perfectly, the issue is i only charge 4.99 per item where as tiktok charges the customer 6.79 which is decreasing my sales due to the excessive shipping cost.  I would like to continue using shipstation but i am unsure how to proceed to fix this issue.  I have tried emai

I hope I put this in the correct Community folder but I'm having problems with my MacBook Air 2023.  Long story short all of the scales ONLY have a USB port. The MacBooks, even going back to my old one of 2018 do not have a USB port. It's never been a problem before because I just use my hub or an adapter. But the five scales that are recommended by ShipStation all use USB BUT must go directly into the computer not via hub or adapter. I have been on the phone with Support for at least two hours, combining my calls and the last person that I talk to finally figured out why my scale couldn't connect and that was the problem.So now what am I supposed to do?  I don't believe I am the only Mac user in all of the ShipStation community that would like a digital scale to work with their computer.  🤨 🙃What have other Mac users done to fix this problem?   THANK YOU!!!